Resume
Resume

EXPERIENCE

Ascendant Marketing Group, San Diego - Customer Service Specialist
Oct 2018- Present
•Managing incoming calls and customer service inquiries
•Generating sales leads that develop into new customers
•Identifying and assessing customers’ needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Meet personal/customer service team sales targets and call handling quotas
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Extended School Service, La Mesa - Assistant Lead
Aug 2014 - Sep 2018
•Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs
•Maintain scheduling and event calendars
•Communicate with children's parent or guardian's about daily activities, behaviors, and related issues

Flippi`s Pizza Grotto, Santee, - Hostess
Apr 2017 - Nov 2017
•Informing guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
•Receive payments by validating credit charges, approving checks, calculating and issuing change for togo orders

Baskin Robbins, El Cajon - Shift Leader
Jul 2013 - Aug 2014
•Describe and assemble promoted products and or beverages in accordance to the ongoing marketing promotion
•Training new members and creating workable job schedules