Resume
Tina M Lopez
SUMMARY OF SKILLS
� Meet accuracy standards
� Typing (67 WPM)
� Proficient with 10-Key
� Proficient with Microsoft Excel/Word
� Call Center Agent
� Ability to maintain confidentiality
� Copying/filing/faxing
� Excellent attendance
� Excellent verbal and written communication skills
� Excellent customer service skills.
� Administrative support
� Custodian
� Proficient in Microsoft Outlook
� Data Entry
� Ability to work independently
EDUCATION
GED Elk Grove, CA
Typing Certificate Elk Grove, CA
EMPLOYMENT EXPERIENCE
Notorious Custodian Elk Grove, CA
2017-2018
� Clean windows
� Mop
� Vacuum
� Clean toilets, restrooms, hallways and lobbies daily
� Sweep
� Dust
� Throw trash
� Clean and wax floors
� Shampoo carpets
Delta Dental Federal Services/Customer Service Clerk/Call Center Agent. Rancho Cordova, CA
2018
� Meet, exceed production and accuracy standards
� 10-key and alphanumeric typing
� Input dental claims using Formworks and Macess
� Sit for long prolonged periods of time
� Responded to inbound/outbound calls from dental office and enrollees
� Research claim status, billing and verify eligibility as requested by telephone/written inquiries
� Data entry, keying 45 WPM
� Call center agent
� Address customer service inquiries in a timely manner
� Give accurate and appropriate information to answer questions, troubleshoot online issues and resolve complaints
� Take payments to bring account current
� Communicate policies
� Dental Terminology
� Set up forms for making key changes and edits; billing/premium collection, eligibility for enrollment, modification to existing members accounts
Delta Dental Federal Services/Data Entry/Imaging Tech Rancho Cordova, CA
2009-2018
� Meet, exceed production and accuracy standards
� Input dental claims using Formworks and Macess
� Sit for prolonged periods of time
� Organize, sort, file and mail
� Ability to accurately data capture patient, provider, office location and treatment information
� Communicate effectively with staff members on a daily basis
� Process incoming/outgoing mail including confidential materials
� Key Enrollment for TRDP and VADIP applications thru Formworks
� Update address, patient information and or make changes in IEBS, Deers and Macess
� Analyze Enrollment application to ensure all information is correct for entry
� Assures cycle time is met
� Provide clerical support
� Data entry, keying 45 WPM
Delta Dental Denti-Cal/Provider Enrollment and Administrative Assistant Rancho Cordova, CA
2006-2006 Temporary Position
? Research and monitor reports
? Take incoming and outgoing calls
? Filing/faxing
? Maintain spreadsheets
? Prepare agenda
? Provide clerical support to enrollment
? Enroll Providers with screens and validations such as Dental Board, Secretary of State and DDP ect
? Data entry while keying 45 wmp
Delta Dental Denti-Cal/Support Clerk Rancho Cordova, CA
2003-2009
? Input dental claims using reverse 10-key numeric entry accurately
? Distribute/identify letters, reports, incoming and outgoing mail
? Call Denti-Cal beneficiaries to schedule and follow up on regional screening appointments
? Prepare file folders for beneficiary complaints, copy and mail out letter to beneficiary and dentist
? Provide clerical support to Provider Correspondence, Administrative Assistant, Provider Services, Inquiries/Complaints, Fair Hearing Enrollment and First Level Appeals
? Data entry/tracking Beneficiary/General Correspondence, Conlan, Enrollment and Complaints into CD-MMIS
? Microsoft excel and word experience
? Operate office machines, such as photocopiers, scanners and facsimile machines
? Maintain spreadsheets
? Data entry, keying 45 WPM
? Meet, exceed production and accuracy standards
? Assures cycle time is met
Delta Dental Commercial/Data Entry Rancho Cordova, CA
2000-2003
? Meet, exceed production and accuracy standards
? Input dental claims using reverse 10-key numeric entry accurately
? Maintain an accuracy level consistent with divisional goal
? Clear and reject claims
? Data entry, keying 45 WPM
? Enter paper/scanned claims
? Enter data from submitted attending dentist statement (ADS)
? Assures cycle time is met
Tina M Lopez
SUMMARY OF SKILLS
� Meet accuracy standards
� Typing (67 WPM)
� Proficient with 10-Key
� Proficient with Microsoft Excel/Word
� Call Center Agent
� Ability to maintain confidentiality
� Copying/filing/faxing
� Excellent attendance
� Excellent verbal and written communication skills
� Excellent customer service skills.
� Administrative support
� Custodian
� Proficient in Microsoft Outlook
� Data Entry
� Ability to work independently
EDUCATION
GED Elk Grove, CA
Typing Certificate Elk Grove, CA
EMPLOYMENT EXPERIENCE
Notorious Custodian Elk Grove, CA
2017-2018
� Clean windows
� Mop
� Vacuum
� Clean toilets, restrooms, hallways and lobbies daily
� Sweep
� Dust
� Throw trash
� Clean and wax floors
� Shampoo carpets
Delta Dental Federal Services/Customer Service Clerk/Call Center Agent. Rancho Cordova, CA
2018
� Meet, exceed production and accuracy standards
� 10-key and alphanumeric typing
� Input dental claims using Formworks and Macess
� Sit for long prolonged periods of time
� Responded to inbound/outbound calls from dental office and enrollees
� Research claim status, billing and verify eligibility as requested by telephone/written inquiries
� Data entry, keying 45 WPM
� Call center agent
� Address customer service inquiries in a timely manner
� Give accurate and appropriate information to answer questions, troubleshoot online issues and resolve complaints
� Take payments to bring account current
� Communicate policies
� Dental Terminology
� Set up forms for making key changes and edits; billing/premium collection, eligibility for enrollment, modification to existing members accounts
Delta Dental Federal Services/Data Entry/Imaging Tech Rancho Cordova, CA
2009-2018
� Meet, exceed production and accuracy standards
� Input dental claims using Formworks and Macess
� Sit for prolonged periods of time
� Organize, sort, file and mail
� Ability to accurately data capture patient, provider, office location and treatment information
� Communicate effectively with staff members on a daily basis
� Process incoming/outgoing mail including confidential materials
� Key Enrollment for TRDP and VADIP applications thru Formworks
� Update address, patient information and or make changes in IEBS, Deers and Macess
� Analyze Enrollment application to ensure all information is correct for entry
� Assures cycle time is met
� Provide clerical support
� Data entry, keying 45 WPM
Delta Dental Denti-Cal/Provider Enrollment and Administrative Assistant Rancho Cordova, CA
2006-2006 Temporary Position
? Research and monitor reports
? Take incoming and outgoing calls
? Filing/faxing
? Maintain spreadsheets
? Prepare agenda
? Provide clerical support to enrollment
? Enroll Providers with screens and validations such as Dental Board, Secretary of State and DDP ect
? Data entry while keying 45 wmp
Delta Dental Denti-Cal/Support Clerk Rancho Cordova, CA
2003-2009
? Input dental claims using reverse 10-key numeric entry accurately
? Distribute/identify letters, reports, incoming and outgoing mail
? Call Denti-Cal beneficiaries to schedule and follow up on regional screening appointments
? Prepare file folders for beneficiary complaints, copy and mail out letter to beneficiary and dentist
? Provide clerical support to Provider Correspondence, Administrative Assistant, Provider Services, Inquiries/Complaints, Fair Hearing Enrollment and First Level Appeals
? Data entry/tracking Beneficiary/General Correspondence, Conlan, Enrollment and Complaints into CD-MMIS
? Microsoft excel and word experience
? Operate office machines, such as photocopiers, scanners and facsimile machines
? Maintain spreadsheets
? Data entry, keying 45 WPM
? Meet, exceed production and accuracy standards
? Assures cycle time is met
Delta Dental Commercial/Data Entry Rancho Cordova, CA
2000-2003
? Meet, exceed production and accuracy standards
? Input dental claims using reverse 10-key numeric entry accurately
? Maintain an accuracy level consistent with divisional goal
? Clear and reject claims
? Data entry, keying 45 WPM
? Enter paper/scanned claims
? Enter data from submitted attending dentist statement (ADS)
? Assures cycle time is met