Resume
Heather Paiz
EDUCATION
L. C. Anderson High School ??????? Austin, TX
Dual Credit Classes June 2011- June 2014 Austin Community College: Northridge Campus
Austin Community College???????? Austin, TX
Associates Degree June 2014
?� GPA: 3.43
Texas State University??????? San Marcos, TX
Bachelor of Arts in Psychology December 2016
Minor in Forensic Psychology December 2016
?� Psychology GPA: 3.52
?� Cumulative GPA: 3.48
EMPLOYMENT HISTORY
Texas Roadhouse South???????Austin, TX
Server?????????June 2015 - Present
� Work with other individual servers, managers, and back of house employees to excel performance.
� Maintain exceptional fast, friendly, and adequate service.
� Address any guests 3or fellow workers needs and requests in timely manner.
� Handle cash, coupons, and credit card transactions.
� Offer insight on specials, upcoming events, and holiday deals.
Server Trainer
� Train new server hires on how to execute our service expectations, procedures, ?and safety requirements.
� Monitor and quiz new hires to assess if performance and knowledge is meeting ??company�s goal.
Bartender (TABC Certified)
� Continuously maintain safe, friendly, and responsible drinking environment.
� Adequately check ID�s for verification of individuals to be able to have access to alcoholic beverages.
� Monitor and maintain full bar top of guests with fast, friendly, and adequate service.
� Address the well of the bar in order to make drinks for other servers to take to their tables in timely manner.
� Constantly interact with guests to establish continuous regulars.
� Ability to deny serving alcohol to any individual for any reason that creates issue.
� Maintain money drawer within bar.
Hill Country Baseball Organization ???? Dripping Springs, TX
Administrative Assistant????? June 2014-December 2014
� Handle cash transactions of clients of the organization.
� Monitor entrance fees of tournaments and events.
� Set up equipment for requirements of tournaments.
� Transport cash to head owner of organization
Texas Roadhouse North??????? Austin, TX?
Host December 2013-June 2015
� Monitor all tables in restaurant for guest seating.
� Escort guests from entrance of restaurant to correct table.
� Aquire and address any special requests for seating purposes of guests.
� Establish immediate friendly conversation and acknowledgment as guests walk in.
Host Trainer
� Train new host hires on how to execute our service expectations, procedures, ?and safety requirements.
� Monitor and quiz new hires to assess if performance and knowledge is meeting ??company�s goal.
HONORS & Achievements
Graduate Cum Laude??????? December 2016
Dean�s List?????????? Fall 2016
Dean�s List?????????? Spring 2016
Study Abroad in Valladolid, Spain?????? Summer 2015
Dean�s List ?????????? Fall 2014
Heather Paiz
EDUCATION
L. C. Anderson High School ??????? Austin, TX
Dual Credit Classes June 2011- June 2014 Austin Community College: Northridge Campus
Austin Community College???????? Austin, TX
Associates Degree June 2014
?� GPA: 3.43
Texas State University??????? San Marcos, TX
Bachelor of Arts in Psychology December 2016
Minor in Forensic Psychology December 2016
?� Psychology GPA: 3.52
?� Cumulative GPA: 3.48
EMPLOYMENT HISTORY
Texas Roadhouse South???????Austin, TX
Server?????????June 2015 - Present
� Work with other individual servers, managers, and back of house employees to excel performance.
� Maintain exceptional fast, friendly, and adequate service.
� Address any guests 3or fellow workers needs and requests in timely manner.
� Handle cash, coupons, and credit card transactions.
� Offer insight on specials, upcoming events, and holiday deals.
Server Trainer
� Train new server hires on how to execute our service expectations, procedures, ?and safety requirements.
� Monitor and quiz new hires to assess if performance and knowledge is meeting ??company�s goal.
Bartender (TABC Certified)
� Continuously maintain safe, friendly, and responsible drinking environment.
� Adequately check ID�s for verification of individuals to be able to have access to alcoholic beverages.
� Monitor and maintain full bar top of guests with fast, friendly, and adequate service.
� Address the well of the bar in order to make drinks for other servers to take to their tables in timely manner.
� Constantly interact with guests to establish continuous regulars.
� Ability to deny serving alcohol to any individual for any reason that creates issue.
� Maintain money drawer within bar.
Hill Country Baseball Organization ???? Dripping Springs, TX
Administrative Assistant????? June 2014-December 2014
� Handle cash transactions of clients of the organization.
� Monitor entrance fees of tournaments and events.
� Set up equipment for requirements of tournaments.
� Transport cash to head owner of organization
Texas Roadhouse North??????? Austin, TX?
Host December 2013-June 2015
� Monitor all tables in restaurant for guest seating.
� Escort guests from entrance of restaurant to correct table.
� Aquire and address any special requests for seating purposes of guests.
� Establish immediate friendly conversation and acknowledgment as guests walk in.
Host Trainer
� Train new host hires on how to execute our service expectations, procedures, ?and safety requirements.
� Monitor and quiz new hires to assess if performance and knowledge is meeting ??company�s goal.
HONORS & Achievements
Graduate Cum Laude??????? December 2016
Dean�s List?????????? Fall 2016
Dean�s List?????????? Spring 2016
Study Abroad in Valladolid, Spain?????? Summer 2015
Dean�s List ?????????? Fall 2014