Resume
Chandra Malone
Administrative Assistant
� Strategic leader with 15+ years of experience in driving process improvement projects from inception to implementation; supports executives and departments in daily operations.
� Consistently manages multiple tasks and continuously shifting priorities utilizing technology-forward programs.
� Adept at preparing documentation and correspondence including court files and departmental changes; creates and delivers presentations.
� Anticipates executive needs by prioritizing responses and resolving potential issues quickly.
� Strategic communicator, skilled in explaining complex concepts to clients, staff, and vendors while maintaining strict confidentiality.
CORE STRENGTHS
Issue Resolution | Scheduling
Proposal Composition
Multi-task Management
Strategy Implementation
Documentation & Reporting
Microsoft Office
(Word, Excel, PowerPoint, Access
One Drive, Outlook)
Quicken | 45-60 wpm
Professional Experience
DEER PARK POLICE DEPARTMENT | Dispatcher | Deer Park, TX 2018-Current
Delivers exceptional verbal and written communications; contributes to safety of public and first responders by taking emergency calls and dispatching Police, Fire, EMS and additional city services. Responds to multi-line calls and provides emergency medical instructions including First-Aid and CPR. Collaborates with staff on solving unique, reoccurring issues and improves processes.
� Directs city services and agency resources in accurate and timely manner via radio channels, phones, computers, and pagers; completes duties in quasi-military environment with specific chain of command.
� Records multiple incidents and log details during high-volume periods while assisting callers by sending appropriate services and life-saving information.
� Performs in tech-savvy environment; utilizes dispatch software, TCIC/NCIC/SETCIC/JIMS databases, and internet-based programs.
AIG | Print Operations Analyst I | Houston, TX Prior 2003-2018
Monitored quality of reports, statements, and checks while maintaining superior print center service levels. Reprinted jobs as needed utilizing JCL. Trained 8 people on equipment and procedures; created professional manuals for client presentations. Assisted programmers with test prints and jobs before production. Created forms and company templates with letterheads for daily distribution. Developed forms in Microsoft Access allowing for real-time updates for operators.
� Designed production data spreadsheet to easily update management on productivity and value through weekly, monthly, and annual figures with graphs for at-a-glance comparisons; saved time by avoiding the need to manually upload information and send ad-hoc emails.
� Constructed individualized training plans for staff across 3 shifts ensuring seamless production and saved additional expense of creating a new training system; monitored employee actions and created step-by-step instructions with detailed descriptions/visuals avoiding common errors.
� Saved millions of dollars by structuring internal process for printing confidential documents with watermarks; presented solution, after only an hour of development, to manager and received approval from department executives.
TARGET | Logistics Flow Team Member | Pasadena, TX 2005-2010
Replenished and back-stocked merchandise on sales floor with 2K+ items, daily. Coordinated items via SKU and shelf locations for proper placement and presentation purposes across soft-lines department and domestic goods.
� Launched bowl method and decreased processing time by 60%+ enabling flow team to meet goals; enabled individuals unfamiliar with stocking procedures to easily locate merchandise shelf location.
� Decreased delay of stocking small cosmetics by prepping aisles for staff; encouraged easier re-stocking with sorted box sizes and left less product for next shifts.
Education & Professional Development
Associate of Arts in Information Technology & Web Design | UNIVERSITY OF PHOENIX
Telecommunication License | DEER PARK POLICE DEPARTMENT
HTML5 Courses | UDEMY.com
Chandra Malone
Administrative Assistant
� Strategic leader with 15+ years of experience in driving process improvement projects from inception to implementation; supports executives and departments in daily operations.
� Consistently manages multiple tasks and continuously shifting priorities utilizing technology-forward programs.
� Adept at preparing documentation and correspondence including court files and departmental changes; creates and delivers presentations.
� Anticipates executive needs by prioritizing responses and resolving potential issues quickly.
� Strategic communicator, skilled in explaining complex concepts to clients, staff, and vendors while maintaining strict confidentiality.
CORE STRENGTHS
Issue Resolution | Scheduling
Proposal Composition
Multi-task Management
Strategy Implementation
Documentation & Reporting
Microsoft Office
(Word, Excel, PowerPoint, Access
One Drive, Outlook)
Quicken | 45-60 wpm
Professional Experience
DEER PARK POLICE DEPARTMENT | Dispatcher | Deer Park, TX 2018-Current
Delivers exceptional verbal and written communications; contributes to safety of public and first responders by taking emergency calls and dispatching Police, Fire, EMS and additional city services. Responds to multi-line calls and provides emergency medical instructions including First-Aid and CPR. Collaborates with staff on solving unique, reoccurring issues and improves processes.
� Directs city services and agency resources in accurate and timely manner via radio channels, phones, computers, and pagers; completes duties in quasi-military environment with specific chain of command.
� Records multiple incidents and log details during high-volume periods while assisting callers by sending appropriate services and life-saving information.
� Performs in tech-savvy environment; utilizes dispatch software, TCIC/NCIC/SETCIC/JIMS databases, and internet-based programs.
AIG | Print Operations Analyst I | Houston, TX Prior 2003-2018
Monitored quality of reports, statements, and checks while maintaining superior print center service levels. Reprinted jobs as needed utilizing JCL. Trained 8 people on equipment and procedures; created professional manuals for client presentations. Assisted programmers with test prints and jobs before production. Created forms and company templates with letterheads for daily distribution. Developed forms in Microsoft Access allowing for real-time updates for operators.
� Designed production data spreadsheet to easily update management on productivity and value through weekly, monthly, and annual figures with graphs for at-a-glance comparisons; saved time by avoiding the need to manually upload information and send ad-hoc emails.
� Constructed individualized training plans for staff across 3 shifts ensuring seamless production and saved additional expense of creating a new training system; monitored employee actions and created step-by-step instructions with detailed descriptions/visuals avoiding common errors.
� Saved millions of dollars by structuring internal process for printing confidential documents with watermarks; presented solution, after only an hour of development, to manager and received approval from department executives.
TARGET | Logistics Flow Team Member | Pasadena, TX 2005-2010
Replenished and back-stocked merchandise on sales floor with 2K+ items, daily. Coordinated items via SKU and shelf locations for proper placement and presentation purposes across soft-lines department and domestic goods.
� Launched bowl method and decreased processing time by 60%+ enabling flow team to meet goals; enabled individuals unfamiliar with stocking procedures to easily locate merchandise shelf location.
� Decreased delay of stocking small cosmetics by prepping aisles for staff; encouraged easier re-stocking with sorted box sizes and left less product for next shifts.
Education & Professional Development
Associate of Arts in Information Technology & Web Design | UNIVERSITY OF PHOENIX
Telecommunication License | DEER PARK POLICE DEPARTMENT
HTML5 Courses | UDEMY.com