Resume
Kaitlyn Potts
SUMMARY
Aspiring Customer Service professional, offering five years� experience in customer service. In pursuit of bachelors degree in Psychology. Excellent interpersonal skills in communication, resolving customer issues, and working in collaborative environments. A proven understanding of customer service, its impact on customer retention and business growth.
SKILLS
? Basic Microsoft Word, Basic PowerPoint, and Excel Skills
? Exposure to Adobe Photoshop, and Illustrator
? Able to edit videos utilizing graphics software
? Experienced with printers; install, maintenance
? Familiarity with Apple Mac OS
EXPERIENCE
Assistant Manager, Dominos, Mount Gilead, OH
2018-2018
Shift Leader, Taco Bell, Mansfield, OH
2017-2018
Crew, Arby�s, Mansfield, OH Sept 2016 � Nov 2016
? Prepared food according to customer request
? Maintained a safe and clean environment following regulations
? Provided friendly service to all patrons
? Called upon to train newly on boarded crew members
Sales/Reception/Appointment Setter, Vector Marketing, Troy, OH April 2015 � August 2015
? Performed printer maintenance, troubleshoot connectivity issues
? Screened applicants over the phone, selected candidates and scheduled interviews
? Received incoming calls, gained relevant information, researched and communicated instructions for the next step in the hiring process
? Greeted interview candidates and facilitated the paperwork for the hiring process
Closing Crew Member, Burger King, Tipp City, OH June 2014 � Sept 2014
? Food prep, made food, cleaned, completed store closing procedures
? Worked in a collaborative environment, striving for superior results
Server/Hostess, Bob Evans - Tipp City, OH Aug 2014 - Nov 2014
? Carry out, took orders, and answered phones
? Conveyed menu options via phones for catering events
? Bussed tables, seated customers, cleaned
EDUCATION
Southern New Hampshire University - 2023
Psychology Major� Mental Health- Bachelors Degree
Madison Comprehensive High School, Mansfield, OH, 2014
Emphasis in Interactive Media
Kaitlyn Potts
SUMMARY
Aspiring Customer Service professional, offering five years� experience in customer service. In pursuit of bachelors degree in Psychology. Excellent interpersonal skills in communication, resolving customer issues, and working in collaborative environments. A proven understanding of customer service, its impact on customer retention and business growth.
SKILLS
? Basic Microsoft Word, Basic PowerPoint, and Excel Skills
? Exposure to Adobe Photoshop, and Illustrator
? Able to edit videos utilizing graphics software
? Experienced with printers; install, maintenance
? Familiarity with Apple Mac OS
EXPERIENCE
Assistant Manager, Dominos, Mount Gilead, OH
2018-2018
Shift Leader, Taco Bell, Mansfield, OH
2017-2018
Crew, Arby�s, Mansfield, OH Sept 2016 � Nov 2016
? Prepared food according to customer request
? Maintained a safe and clean environment following regulations
? Provided friendly service to all patrons
? Called upon to train newly on boarded crew members
Sales/Reception/Appointment Setter, Vector Marketing, Troy, OH April 2015 � August 2015
? Performed printer maintenance, troubleshoot connectivity issues
? Screened applicants over the phone, selected candidates and scheduled interviews
? Received incoming calls, gained relevant information, researched and communicated instructions for the next step in the hiring process
? Greeted interview candidates and facilitated the paperwork for the hiring process
Closing Crew Member, Burger King, Tipp City, OH June 2014 � Sept 2014
? Food prep, made food, cleaned, completed store closing procedures
? Worked in a collaborative environment, striving for superior results
Server/Hostess, Bob Evans - Tipp City, OH Aug 2014 - Nov 2014
? Carry out, took orders, and answered phones
? Conveyed menu options via phones for catering events
? Bussed tables, seated customers, cleaned
EDUCATION
Southern New Hampshire University - 2023
Psychology Major� Mental Health- Bachelors Degree
Madison Comprehensive High School, Mansfield, OH, 2014
Emphasis in Interactive Media