Resume
KETRICE FERNANDEZ
SKILLS
� Strong computer skills and knowledge
� Excel spreadsheets
� Previous cash handling experience
� Meticulous attention to detail
� Professional and mature
� Dedicated team player
� Willing to follow instructions
� Previous leadership experience
� General hospitality and integrity
� Able to remain calm under stressful situations
� Enthusiastic about interacting and helping guests
EXPERIENCE
DISNEY�S GRAND CALIFORNIA HOTEL AND SPA
Anaheim, CA
Guest Services 04/2018 to 10/2018
Oversee the front desk including handling high volume of guests checking-in and out of the resort. Assist in all discrepancies that may occur. Maintained a positive and uplifting attitude while informing and entertaining the guests. Ensured the front desk is organized and work in a timely matter to provide a sense of hospitality.
COURTESY PATROL SPECIALISTS, INC.
Tustin, CA
Trainer 05/2016 to Current
Permit Administration
Data Entry
Managed the receptionist area, including greeting visitors and responding to high-volume telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Handled payments (checks/money orders) on a daily basis. Trained new members with understanding and a firm sense of the rules, regulations and duties.
ANAHEIM FAMILY YMCA
Anaheim, CA
Group Leader 01/2014 to 07/2014
Adept at creating documents that record significant data and track progress weekly. Received and distributed lessons and activities in a timely manner. Planned daily operations and maintenance of equipment. Remained calm during stressful situations and portrayed a firm leadership role. Working with the younger age group, would tell and act out stories and poems.
EDUCATION AND TRAINING
Associates in Arts Business Management
Santa Ana College, Santa Ana, CA In Progress
Coursework in Business Communications, Accounting, Business Law
American Cancer Society
Relay for Life, Corona, CA. 05/2016
Attended and was group leader; gathered and managed a team from 10-15 people to raise awareness and donations.
KETRICE FERNANDEZ
SKILLS
� Strong computer skills and knowledge
� Excel spreadsheets
� Previous cash handling experience
� Meticulous attention to detail
� Professional and mature
� Dedicated team player
� Willing to follow instructions
� Previous leadership experience
� General hospitality and integrity
� Able to remain calm under stressful situations
� Enthusiastic about interacting and helping guests
EXPERIENCE
DISNEY�S GRAND CALIFORNIA HOTEL AND SPA
Anaheim, CA
Guest Services 04/2018 to 10/2018
Oversee the front desk including handling high volume of guests checking-in and out of the resort. Assist in all discrepancies that may occur. Maintained a positive and uplifting attitude while informing and entertaining the guests. Ensured the front desk is organized and work in a timely matter to provide a sense of hospitality.
COURTESY PATROL SPECIALISTS, INC.
Tustin, CA
Trainer 05/2016 to Current
Permit Administration
Data Entry
Managed the receptionist area, including greeting visitors and responding to high-volume telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Handled payments (checks/money orders) on a daily basis. Trained new members with understanding and a firm sense of the rules, regulations and duties.
ANAHEIM FAMILY YMCA
Anaheim, CA
Group Leader 01/2014 to 07/2014
Adept at creating documents that record significant data and track progress weekly. Received and distributed lessons and activities in a timely manner. Planned daily operations and maintenance of equipment. Remained calm during stressful situations and portrayed a firm leadership role. Working with the younger age group, would tell and act out stories and poems.
EDUCATION AND TRAINING
Associates in Arts Business Management
Santa Ana College, Santa Ana, CA In Progress
Coursework in Business Communications, Accounting, Business Law
American Cancer Society
Relay for Life, Corona, CA. 05/2016
Attended and was group leader; gathered and managed a team from 10-15 people to raise awareness and donations.