Resume
EDUCATION:
Seattle Pacific University
Seattle, WA 2018
Bachelor of Arts: Journalism/Communication
Work Experience-
Frankie & Jo's Ballard. Seattle, WA
Customer Service Representative/ Ice Cream Scooper/Brand Ambassador
03/2018 - Current
? Greet every customer with excellent service and knowledge of F&J's mission, focus, and menu
? Recommendproductsforcustomerswithallergies
? Participated in physical inventory counts three times a week
? Maintained cleanliness and presentation of stock room and production
floor.
? Built long-term customer relationships and advised customers on
purchases and promotions.
? "Person In Charge" on shifts: open or closes the register, enters cash
tips and inventory into Excel document, supervises coworkers during the shift, determines shop immediate needs each shift
Mr West Cafe Bar. Seattle, WA
Server, Barista, Barback | 07/2017 - 03/2018
? Crafted high quality espresso drinks to high volume of customers each day
? Dial in espresso and adjust throughout day to ensure consistency and quality
? Clean and service Synesso machine
? Possessedknowledgeofrotatingcoffeeroastersandwinemenueach
month
? Convey this knowledge to guests and other staff members
? Serve and greet customers through counter and table service each day
? Providepairingrecommendationstoguests
Sub Pop Records. Seattle, WA Radio Intern | 04/2017 - 10/2017
? Managed national radio mailing lists
? Handled media distribution to commercial radio stations
? Maintained relationships with DJs nationwide through weekly contact
SKILLS
? Hospitality best practices
? Strong interpersonal skills ? Exceptional communication
skills
? Quick learner
? Attention to detail ? Organized
KSPU.org. Seattle, WA
Social Media Manager | 09/2016 - 06/2017
? Managed KSPU's social media presence: Twitter, Facebook, Instagram
? Scheduled, contacted, and arranged ticket giveaways with AEG and
STG
? PromotedticketgiveawaysandKSPUeventsthroughsocialmedia
? Edited, wrote and published concert and album reviews on KSPU's blog
? Conducted ticket giveaways with promotors from AEG and STG via
email
The Falcon (SPU's Independent Student Newspaper). Seattle, WA
Writer | 09/2015 - 07/2018
? Wrote articles for both Features and Opinion's sections
? Pitchedstoryideaseachweekduringmeetingsthatfitwithcurrent
topics or events around the city
? Conducted necessary interviews and research, as well as
fact-checking sources
? Attended and reviewed concerts in collaboration with label
representatives
? Completed stories on deadline, responded to edits in a timely manner
Caffe Fiore. Seattle, WA
Barista, Customer Service | 06/2016 - 04/2017
? Crafted high quality espresso drinks to high volumes of customers
? Opened and close store independently
? Providedexcellentcustomerserviceeachshift
? Attended Caffe Vita training and educational classes on coffee
industry and production
? Cleaned and serviced machines
Off the Leaf Coffee Company. Billings, MT Traveling Barista | 06/2016 - 09/2016
? Providedspecialtycoffeedrinksandexcellentcustomerserviceto high volumes of customers at music festivals across the country
? Cleaned and serviced La Marzocco machines
? Set up and tore down mobile structures for transport
? Participated in documenting weekly inventory, scheduling, and
payroll
Seattle Pacific University. Seattle, WA
University Advancement Core Leader | 09/2015 - 06/2016
? Head of student philanthropy group on campus
? Campaignfor"ILoveSPUWeek"wherestudentsthankdonorsof
University Scholarship Fund
? Createdandgrewasocialmediapresencefor"ILoveSPUWeek"with
daily giveaways
? Coordinated with winners through direct message on Instagram
Seattle Pacific University. Seattle, WA
Lead Caller/ Supervisor for Scholarship Fundraising Drives | 02/2015 - 06/2016
? Led phone drives to fundraise for student scholarships and conduct phone surveys for the University
? Maintained relationship with SPU's donors and friends by updating their information in the database
? Managed 6-10 student team members during calling shifts as the lead caller/supervisor
? Resolvedanydonordisputeswithtactandprofessionalism
? Led student training and conflict resolution
EDUCATION:
Seattle Pacific University
Seattle, WA 2018
Bachelor of Arts: Journalism/Communication
Work Experience-
Frankie & Jo's Ballard. Seattle, WA
Customer Service Representative/ Ice Cream Scooper/Brand Ambassador
03/2018 - Current
? Greet every customer with excellent service and knowledge of F&J's mission, focus, and menu
? Recommendproductsforcustomerswithallergies
? Participated in physical inventory counts three times a week
? Maintained cleanliness and presentation of stock room and production
floor.
? Built long-term customer relationships and advised customers on
purchases and promotions.
? "Person In Charge" on shifts: open or closes the register, enters cash
tips and inventory into Excel document, supervises coworkers during the shift, determines shop immediate needs each shift
Mr West Cafe Bar. Seattle, WA
Server, Barista, Barback | 07/2017 - 03/2018
? Crafted high quality espresso drinks to high volume of customers each day
? Dial in espresso and adjust throughout day to ensure consistency and quality
? Clean and service Synesso machine
? Possessedknowledgeofrotatingcoffeeroastersandwinemenueach
month
? Convey this knowledge to guests and other staff members
? Serve and greet customers through counter and table service each day
? Providepairingrecommendationstoguests
Sub Pop Records. Seattle, WA Radio Intern | 04/2017 - 10/2017
? Managed national radio mailing lists
? Handled media distribution to commercial radio stations
? Maintained relationships with DJs nationwide through weekly contact
SKILLS
? Hospitality best practices
? Strong interpersonal skills ? Exceptional communication
skills
? Quick learner
? Attention to detail ? Organized
KSPU.org. Seattle, WA
Social Media Manager | 09/2016 - 06/2017
? Managed KSPU's social media presence: Twitter, Facebook, Instagram
? Scheduled, contacted, and arranged ticket giveaways with AEG and
STG
? PromotedticketgiveawaysandKSPUeventsthroughsocialmedia
? Edited, wrote and published concert and album reviews on KSPU's blog
? Conducted ticket giveaways with promotors from AEG and STG via
The Falcon (SPU's Independent Student Newspaper). Seattle, WA
Writer | 09/2015 - 07/2018
? Wrote articles for both Features and Opinion's sections
? Pitchedstoryideaseachweekduringmeetingsthatfitwithcurrent
topics or events around the city
? Conducted necessary interviews and research, as well as
fact-checking sources
? Attended and reviewed concerts in collaboration with label
representatives
? Completed stories on deadline, responded to edits in a timely manner
Caffe Fiore. Seattle, WA
Barista, Customer Service | 06/2016 - 04/2017
? Crafted high quality espresso drinks to high volumes of customers
? Opened and close store independently
? Providedexcellentcustomerserviceeachshift
? Attended Caffe Vita training and educational classes on coffee
industry and production
? Cleaned and serviced machines
Off the Leaf Coffee Company. Billings, MT Traveling Barista | 06/2016 - 09/2016
? Providedspecialtycoffeedrinksandexcellentcustomerserviceto high volumes of customers at music festivals across the country
? Cleaned and serviced La Marzocco machines
? Set up and tore down mobile structures for transport
? Participated in documenting weekly inventory, scheduling, and
payroll
Seattle Pacific University. Seattle, WA
University Advancement Core Leader | 09/2015 - 06/2016
? Head of student philanthropy group on campus
? Campaignfor"ILoveSPUWeek"wherestudentsthankdonorsof
University Scholarship Fund
? Createdandgrewasocialmediapresencefor"ILoveSPUWeek"with
daily giveaways
? Coordinated with winners through direct message on Instagram
Seattle Pacific University. Seattle, WA
Lead Caller/ Supervisor for Scholarship Fundraising Drives | 02/2015 - 06/2016
? Led phone drives to fundraise for student scholarships and conduct phone surveys for the University
? Maintained relationship with SPU's donors and friends by updating their information in the database
? Managed 6-10 student team members during calling shifts as the lead caller/supervisor
? Resolvedanydonordisputeswithtactandprofessionalism
? Led student training and conflict resolution