Resume
WORK EXPERIENCE
Dick’s Sporting Goods, San Diego, CA, September 2016-Present
Operations Lead
• Supervises team members by communicating information, generating ideas, and analyzing situations to choose the best solution to solve problems
• Discusses with customers key benefits about the goods and services provided, responds to customer issues and complaints, properly refer the customer to appropriate personnel when necessary
• Provides exceptional customer service by drawing in 3-5 surveys, maintaining above a 75% scorecard, and completing 3-5 online orders per week to increase store metrics
Jon Winterburn Certified Public Accountant, Redding, CA, December 2015
Receptionist
• Operated billing software, Intuit QuickBooks, Microsoft, Excel, and PowerPoint
• Maintained business records by updating postings and documents for correct entry, mathematical accuracy, and proper codes
• Managed 20+ orders at all times, between 20-50 phone calls, and 100-150 emails each day
Custom Imprints, Redding, CA, June 2015-August 2015
Screen Printer, Receptionist
• Met customers’ expectations through correctly processing, screen printing, and embroidering thier orders
• Developed and maintained social media profiles for the business, such as, Facebook and Instagram
VOLUNTEER WORK
Mercy Medical Center, Redding, CA, June 2012-2014
• Presented a comfortable and clean environment by maintaining specific areas within the hospital
• Accommodated patients by transporting them to and from desired regions within hospital limits
Alvarado Hospital, San Diego, CA, October 2018-Present
• Assist hospital staff with transporting patient to and from locations, such as, x-rays or scans
• Ensures patients are comfortable with pillows, blankets, and water (if authorized by nurse)
WORK EXPERIENCE
Dick’s Sporting Goods, San Diego, CA, September 2016-Present
Operations Lead
• Supervises team members by communicating information, generating ideas, and analyzing situations to choose the best solution to solve problems
• Discusses with customers key benefits about the goods and services provided, responds to customer issues and complaints, properly refer the customer to appropriate personnel when necessary
• Provides exceptional customer service by drawing in 3-5 surveys, maintaining above a 75% scorecard, and completing 3-5 online orders per week to increase store metrics
Jon Winterburn Certified Public Accountant, Redding, CA, December 2015
Receptionist
• Operated billing software, Intuit QuickBooks, Microsoft, Excel, and PowerPoint
• Maintained business records by updating postings and documents for correct entry, mathematical accuracy, and proper codes
• Managed 20+ orders at all times, between 20-50 phone calls, and 100-150 emails each day
Custom Imprints, Redding, CA, June 2015-August 2015
Screen Printer, Receptionist
• Met customers’ expectations through correctly processing, screen printing, and embroidering thier orders
• Developed and maintained social media profiles for the business, such as, Facebook and Instagram
VOLUNTEER WORK
Mercy Medical Center, Redding, CA, June 2012-2014
• Presented a comfortable and clean environment by maintaining specific areas within the hospital
• Accommodated patients by transporting them to and from desired regions within hospital limits
Alvarado Hospital, San Diego, CA, October 2018-Present
• Assist hospital staff with transporting patient to and from locations, such as, x-rays or scans
• Ensures patients are comfortable with pillows, blankets, and water (if authorized by nurse)