Resume
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Resume

Ellender L. Mercier
18843 Cove Pointe Dr.
Cypress, Texas 77433
Cell: ------------

PROFILE
• More than 16 years of successful experience in customer service and coordination with recognized strengths in account maintenance, problem-solving and trouble-shooting, and implementing proactive procedures and systems to avoid problems in the first place.
• Excellent organizational skills with high attention to details and accuracy.
• Maintain high level of client and employee confidentiality.
• Outstanding speaking, written and listening communication skills.
• Meticulous attention to detail with strong emphasis on thoroughness, accuracy and follow up.
• Ability to effectively work with internal and external customers and people at all levels.
• Ability to work independently and within a team environment while simultaneously meeting deadlines.
• Ability to effectively manage multiple, shifting priorities.
• Possess a high level of energy and enthusiasm.
• Proficiency in computer software applications including SAP, Microsoft Excel, Microsoft Word and Outlook

ACHEIVEMENTS
• Effectively balance employee needs with company policy
• Ensure that relocating employees could function productively in their new positions by assuring that their immediate relocation needs are satisfied.
• Received 100% satisfaction ratings from relocating employees.

PROFESSIONAL EXPERIENCE


CrossMark August 2015 – Present
Team Lead/Event Specialist
• Supervise a team of Event Specialist in marketing and demonstrating client products directly to consumers resulting in customer awareness of the product and increased sales.

Interconex, Inc. June 2014 – June 2015
Global Move Specialist
• Managed individual relocation packages according to company policy.
• Met with clients to determine their needs and to advise programs that would be of advantage to them.
• Counseled employees on maximizing their relocation benefits and allowances.
• Liaison with client and employee regarding exceptions to policy.
• Established and maintained relationship with various vendors including, surveyors, packing crews, truckers, customs brokers, steamship lines, airlines, etc.
• Processed all invoices associated with the move and billed client once the relocation was complete.

CrossMark December 2012 – June 2014
Event Specialist
• Market and demonstrate client products directly to consumers resulting in customer awareness of the product and increased sales.



The MIGroup January 2006 – May 2012
International and Domestic Relocation Manager
• Oversaw relocation programs for corporate clients.
• Managed individual relocation packages according to company policy.
• Coordinated relocation benefits for transferring employees, including, Home marketing, Home purchasing, Temporary housing, Household Goods shipping and Expense reimbursement.
• Counseled employees on maximizing their relocation benefits and allowances.
• Liaison with client and employee regarding exceptions to policy.
• Guaranteed that employees received their expense reimbursements in an accurate and timely manner through expense tracking.
• Established and maintained relationship with various vendors including, surveyors, packing crews, truckers, realtors, customs brokers, steam ship lines, airlines, etc.
• Processed all invoices associated with the move and billed client once the relocation was complete.



Dale Ross/Remax Fry Road July 2003- October 2005
Real Estate Assistant
• Assistant to Dale Ross one of the top 100 Realtors in the city of Houston.
• Created and maintained client files from marketing to closing on their home.
• Scheduled home showings and closings.
• Act as the liaison between the Buyers’ Agent and the Sellers to negotiate the contract to closing.

CGI April 2001–January2003
Training Coordinator
• Scheduled training classes and Instructors for those classes. Monitored registrations for classes.
• Worked with client to determine what types of courses would fit their needs.
• Marketed classes through promotions and Open Houses.
• Entered registrants into an Access database for invoicing.
• Ordered and kept inventory of courseware for classes.



EDUCATION

Lamar University – Port Arthur, Texas 1983-1985
General studies

American Business Institute – Houston, Texas 1988-1989
Certificate in Computerized Accounting

Dale Carnegie Training 2006
Certificate of Completion

Lone Star College – Houston, Texas 2015
Wedding and Event Planning Certification

ANSI– Houston, Texas 2016
Food Manager Certification - Exam 3911