Resume
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Resume

Sandra Lopez
Chicago, IL
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• Strong organizational skills with attention for detail
• Excellent communication skills and phone manner with friendly demeanor
• Ability to multitask and prioritize multiple projects
• Proficiency in Outlook, Excel, Word, as well as strong internet research skills
• Professional and neat appearance
• Ability to work independently and as part of a team, and take initiativeCritical thinker • Positive and encouraging
• Fast learner
• Bilingual in English and Spanish
• Excellent time management
• Reliable team worker and Punctual
• Math and language skills
• Delivers exceptional customer service
• Excellent communication skills
Work Experience
Group Coordinator / Senior Concierge
Bliss Spa
August 2017 to Present
Front Desk Receptionist
Bliss Spa - Chicago, IL April 2015 to August 2017
Responsibilities
Some of my main responsibilities at Bliss are making sure all guests are greeted and welcomed properly making them feel welcomed, as well as checking in and checking out and booking appointments. Answering phone calls and answering questions as well as making confirmation calls and multi-tasking are all also put into action.Filing check in forms and medical forms as well as updating electronic files for each client and demonstrating great service and provided each guest a warm welcome.
-May contact current manager upon request for any further questions
Skills Used
-Strong Communication Skills -Computer skills -Multitasking
-Professional and friendly -Bilingual speaking
-Fast learner

Cashier/Server
Cosi Inc. - Chicago, IL February 2014 to May 2015
Started: 02/2014. Date To: Current.
At Cosi, my job as a cashier is to provide excellent customer service. My job consists of greeting customers entering the store to ascertain what each customer wanted or needed, described product to customers and accurately explained details and care of merchandise, politely assisted customers in person and via telephone, and assisted customers with food selection, inquiries and order customization requests. Not only
have I learned to deal with different circumstances, such as investigate and resolved customer inquiries and complaints in a timely and empathetic manner, but I have also learned different ways to deal and cope with them. I have learned to ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
You may contact my manger for any further questions. Ariadna Castillo: ------------
Education
Associates in Liberal Arts
Harold Washington College - Chicago, IL
2013 to 2016
High School Diploma
Curie High School - Chicago, IL
2009 to 2013
Bachelor's in Applied Health Science
DePaul University - Chicago, IL
2016