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Location: Reading, MA, USA
School: SNHU
Major: Human Resource Management


Robert Ferraro

HR Manager/Payroll/Benefits Coordinator

Reading, MA

Robert Ferraro
HR Manager/Payroll/Benefits Coordinator
Reading, MA 01867
Authorized to work in the US for any employer

Work Experience

Payroll Coordinator
Greater Lynn Senior Services - Lynn, MA
December 2018 to Present
Process attendance records and other documents (e.g. W-2 and tax forms)
Check payroll information for accuracy and ensure all relevant paperwork is in order
Coordinate with HR about changes in payroll (e.g. terminations, new hires)
Oversee electronic payments and distribution of payroll checks
Update data with salary or wage adjustments
Process other financial compensations or deductions (e.g. annual bonuses, severance pay, taxes, worker’s compensation)
Handle benefit expenses, like insurance fees or paid leave
Produce reports to upper management upon request
Answer employee questions or complaints about salaries and payments
Work with authorities (e.g. IRS) on audits or requests
Process and audit timesheets both paper and electronic time keeping for 700+ employees.
Issue live checks when needed
Employment, wage, and other verification forms completed for employees

Payroll/Benefits Coordinator
Starwood Hotel - Boston, MA
2017 to 2018
• Scheduled all servers and bartenders for all banquets and events (over 30 conference rooms and ballrooms)
• Completed payroll weekly for union servers, waiters and bartenders

Human Resources Manager
NETTTS - North Andover, MA
2015 to 2016
Oversees human resource functions of assigned regional stores, including but not limited to, staffing, training, scheduling, and employee relations
Supports talent acquisition initiatives and contributes to recruiting, sourcing, interviewing, selecting and training high caliber personnel
Builds and maintains professional relationships with trade schools, military job placement centers and employment agencies
Monitors and assists in managing activities related to Risk & Safety Management
Ensures all managers follow company policies, accident procedures, and loss prevention procedures
Ensures compliance with all applicable laws and regulations at the federal, state and local levels
Accountable for human resources performance of stores in assigned market
Advises Regional Manager on all matters impacting the human resources function of the region
Monitors and interprets HR key performance indicators (KPIs), P & L’s, targets, projections, and labor management
Informs Divisional Human Resource Manager on all matters that can adversely impact the HR compliance of the region, divisional and company
Assists Regional Manager in the development of an annual business plan focused on customer satisfaction, sales growth, maximizing profit, and employee engagement
Investigates complaints and concerns in a timely manner

Human Resources Manager
CTM Media - Woburn, MA
2009 to 2015
• Draft company correspondence i.e Employee Handbooks and inter-office memorandum
• Welcome new employees to the organization and performed orientation
• Maintained quality service and strictly followed company protocol and State and Federal Labor Laws
• Maintaining employee files
• Interviewing potential candidates
Plan and coordinate the workforce to best use employees’ talents
Resolve issues between management and employees
Advise managers on policies like equal employment opportunity and sexual harassment
Coordinate and supervise the work of specialists and staff
Oversee recruitment and hiring process
Direct disciplinary procedures

Recruiter - Lead Supervisor
Aegis Lending Group - Manchester, NH
2004 to 2009
Recruiter and then was the lead supervisor with the department
• Full-desk on-boarding
• Presentations to new employees and orientation
• Assisted HR Manager with other duties but not limited to Benefits, payroll, scheduling, time-off, disciplinary actions.

Police Officer
City of Lawrence - Lawrence, MA
1994 to 2004
• Attempted to deter crime by being highly visible in high crime areas
• Very persuasive and successful in developing rapports with residents and business owners alike to both aid in crime prevention and obtain additional and helpful information during crime investigations
• Fluent in the use of Microsoft Word to maintain police reports, criminal records, mv and registration checks, etc.
• Participated in the arrest of criminals for various crimes
• Quick response to medical calls and performed CPR as necessary
• Aided in the safety of a city population of 65,000 - 75,000 people

Master's in Human Resource Management
Southern New Hampshire University - Manchester, NH
May 2017 to Present

Bachelors in Science in Business Administration in Business Administration
Southern New Hampshire University - Manchester, NH
2012 to 2017

Associates Degree in Business Management and Computer Options in Business Management and Computer Options
Northern Essex Community College - Haverhill, MA
1992 to 1998

HR, Payroll, ADP, Kronos, HRIS