Recruiting and customer service resume
SUMMARY OF QUALIFICATIONS
• Committed to high levels of customer service
• Experienced recruiter
• Telecommunications
• Call Center
• Technical troubleshooting
• Data Entry and record keeping
• Virtual marketing (email and social media campaigns)
• Goal and results oriented
• Sales (inside and outside)
• Business Development
• Communicates well with customers in-person, via phone, email, and chat
• Proficient in computer applications to include: Microsoft XP, Windows 7, Windows 8, Windows 10, Salesforce, Clearslide, ATS, Yello, PeopleSoft, etc.
• Proficient in Social Media communication such as FaceBook, Twitter, and Instagram
________________________________________
PROFESSIONAL EXPERIENCE
National Recruiter INROADS July 2014-Present
Key Contributions and Duties: Inside and outside sales. Customer Service and recruiting (Work from home)
Responsibilities included:
• Recruits college students for internships and jobs with corporate partners.
• Manages recruitment goals and plans for the East Coast. Ensures that recruitment goals and met and exceeded.
• Develops effective partnerships with universities, professional and community groups and develop university relations strategies at key institutions using a multi-tiered relationship mapping approach. (Key Contacts, College Presidents, Provost, student organizations,)
• Answers 75-100 inbound calls daily.
• 30-50 outbound calls daily.
• Assist candidates with application process. Reviews applications.
• Troubleshoot candidate application issues virtually.
• Assist with applicant username and password issues.
• Respond to applicant questions via phone, email and chat daily.
• Attends career fairs and conferences at target colleges and universities for the purpose of recruiting college students and recent college grads for intern and job placement opportunities.
• Coordinate, organize, and facilitate university campus and online information sessions to recruit potential INROADS internship candidates.
• Coordinates newspaper, journal, Internet (Social Media) and other advertising sources for exempt (non-management) and non-exempt positions.
• Create virtual email campaign and social media campaign to engage with students and corporate partners.
• Matches interns and recent college grads with open job vacancies in corporate organizations based on their credentials, skill sets, core competencies, and long term goals.
• Pre-screens applicant paperwork and credentials against the approved job description, to include utilizing eRecruiter to document, track and manage jobs/candidates throughout the recruiting process; coordinates and participates on applicant panel interview.
• Work to ensure maximum utilization of existing talent pool to meet regional and national partner employment needs.
• To maintain, thorough personal contacts, correspondence, and telephone calls, follow-up contact with prospective candidates.
• Recommends and implements approved standard guidelines and policies on hiring, selection processes, and the evaluation of candidates.
• Generates regular recruiting and staffing reports, to include performing an analysis of recruiting activities; prepares special reports as necessary and/or requested.
• Interviews candidates for potential placement opportunities via Webcast, phone or in-person
• Possess exceptional ability to build productive relationships with interns and job seekers.
• Demonstrate outstanding problem solving and active listening skills.
• Acknowledge for unwavering commitment to provide stellar customer service.
Solution Sales Representative (P/T) Verizon Wireless January 2014 - July 2014
Key Contributions and Duties: Customer Service and Sales
Responsibilities included:
• Demonstrates sense of urgency in busy retail wireless store.
• Possess exceptional ability to build productive relationships, resolve conflict issues and win customer loyalty.
• Demonstrate outstanding problem solving and active listening skills.
• Ability to diffuse difficult customer situations with tact and ease.
• Acknowledge for unwavering commitment to provide stellar customer service.
• Make service changes and recommend service options. Provide detailed accurate accounts of customer calls for prevention of future audit issues. Consistently meets and exceeds supervisor expectations.
• Accurately maintains customer records.
• Troubleshoot mobile device issues.
• Exceeds customer service benchmarks.
• Developed customer interaction voice response systems
• Opens new customer accounts and business accounts.
• Awarded with employee of the month for commitment to going above and beyond the call of duty on a regular basis.
• Resolved an average of 50 in store service inquires in a given week, exceeding weekly targets by 20%. Consistently meets performance benchmarks in all areas (speed, accuracy, and volume).
• Top Customer Service Award
Corporate Education Liaison/Recruiter University of Phoenix August 2009-August 2013
Key Contributions and Duties: Inside and Outside sales. Business Development, Customer Service. Recruiting. (Work from home)
• Establish relationships with corporate students.
• Keeps accurate individual reports of new and existing corporate students reflecting their individual educational needs.
• Maintains individual student records.
• Answers 75-100 inbound calls per day.
• 25-40 outbound calls per day.
• Assist candidates with application process. Reviews applications.
• Troubleshoot candidate application issues virtually.
• Assist with applicant username and password issues.
• Respond to applicant questions via phone, email and chat daily.
• Attends career fairs, college fairs, trade shows and conferences for the purpose of establishing lead generation to recruit students for various degree programs.
• Schedule telephone appointments and Web EX appointments with students.
• Review transcripts
• Process and transfer credits
• Responds to student inquiries using email, fax, and person to person interaction
• Utilize PeopleSoft for student assessments
• Follow up with students regarding admissions application and financial aid processing.
• Facilitate professional development training profiles, goals, objectives and coaching plans to address potential gaps in corporate student`s knowledge.
• Organizes networking events for students and local corporate partners.
• Plan education fairs, lunch and learns, and professional development seminars and other events for corporate clients so, they can network with students.
• Host and plan campus open house events.
• Advise and counsel corporate students regarding their professional, personal and academic growth and goal-setting.
• Communicates scholarship opportunities to corporate clients and students via email, corporate landing pages, and social media outlets
• Business Development. Acquires new corporate partners and community college partners in pursuit of new potential students for university.
• Develops relationships and maintains relationships with corporate and community college partners.
AWARDS AND ACKNOWLEDGEMENTS
• Top Customer Service Award (Verizon Wireless)
• Top Student Recruiter Award (University of Phoenix)
• Life Insurance licensed in MD since February 2018
SUMMARY OF QUALIFICATIONS
• Committed to high levels of customer service
• Experienced recruiter
• Telecommunications
• Call Center
• Technical troubleshooting
• Data Entry and record keeping
• Virtual marketing (email and social media campaigns)
• Goal and results oriented
• Sales (inside and outside)
• Business Development
• Communicates well with customers in-person, via phone, email, and chat
• Proficient in computer applications to include: Microsoft XP, Windows 7, Windows 8, Windows 10, Salesforce, Clearslide, ATS, Yello, PeopleSoft, etc.
• Proficient in Social Media communication such as FaceBook, Twitter, and Instagram
________________________________________
PROFESSIONAL EXPERIENCE
National Recruiter INROADS July 2014-Present
Key Contributions and Duties: Inside and outside sales. Customer Service and recruiting (Work from home)
Responsibilities included:
• Recruits college students for internships and jobs with corporate partners.
• Manages recruitment goals and plans for the East Coast. Ensures that recruitment goals and met and exceeded.
• Develops effective partnerships with universities, professional and community groups and develop university relations strategies at key institutions using a multi-tiered relationship mapping approach. (Key Contacts, College Presidents, Provost, student organizations,)
• Answers 75-100 inbound calls daily.
• 30-50 outbound calls daily.
• Assist candidates with application process. Reviews applications.
• Troubleshoot candidate application issues virtually.
• Assist with applicant username and password issues.
• Respond to applicant questions via phone, email and chat daily.
• Attends career fairs and conferences at target colleges and universities for the purpose of recruiting college students and recent college grads for intern and job placement opportunities.
• Coordinate, organize, and facilitate university campus and online information sessions to recruit potential INROADS internship candidates.
• Coordinates newspaper, journal, Internet (Social Media) and other advertising sources for exempt (non-management) and non-exempt positions.
• Create virtual email campaign and social media campaign to engage with students and corporate partners.
• Matches interns and recent college grads with open job vacancies in corporate organizations based on their credentials, skill sets, core competencies, and long term goals.
• Pre-screens applicant paperwork and credentials against the approved job description, to include utilizing eRecruiter to document, track and manage jobs/candidates throughout the recruiting process; coordinates and participates on applicant panel interview.
• Work to ensure maximum utilization of existing talent pool to meet regional and national partner employment needs.
• To maintain, thorough personal contacts, correspondence, and telephone calls, follow-up contact with prospective candidates.
• Recommends and implements approved standard guidelines and policies on hiring, selection processes, and the evaluation of candidates.
• Generates regular recruiting and staffing reports, to include performing an analysis of recruiting activities; prepares special reports as necessary and/or requested.
• Interviews candidates for potential placement opportunities via Webcast, phone or in-person
• Possess exceptional ability to build productive relationships with interns and job seekers.
• Demonstrate outstanding problem solving and active listening skills.
• Acknowledge for unwavering commitment to provide stellar customer service.
Solution Sales Representative (P/T) Verizon Wireless January 2014 - July 2014
Key Contributions and Duties: Customer Service and Sales
Responsibilities included:
• Demonstrates sense of urgency in busy retail wireless store.
• Possess exceptional ability to build productive relationships, resolve conflict issues and win customer loyalty.
• Demonstrate outstanding problem solving and active listening skills.
• Ability to diffuse difficult customer situations with tact and ease.
• Acknowledge for unwavering commitment to provide stellar customer service.
• Make service changes and recommend service options. Provide detailed accurate accounts of customer calls for prevention of future audit issues. Consistently meets and exceeds supervisor expectations.
• Accurately maintains customer records.
• Troubleshoot mobile device issues.
• Exceeds customer service benchmarks.
• Developed customer interaction voice response systems
• Opens new customer accounts and business accounts.
• Awarded with employee of the month for commitment to going above and beyond the call of duty on a regular basis.
• Resolved an average of 50 in store service inquires in a given week, exceeding weekly targets by 20%. Consistently meets performance benchmarks in all areas (speed, accuracy, and volume).
• Top Customer Service Award
Corporate Education Liaison/Recruiter University of Phoenix August 2009-August 2013
Key Contributions and Duties: Inside and Outside sales. Business Development, Customer Service. Recruiting. (Work from home)
• Establish relationships with corporate students.
• Keeps accurate individual reports of new and existing corporate students reflecting their individual educational needs.
• Maintains individual student records.
• Answers 75-100 inbound calls per day.
• 25-40 outbound calls per day.
• Assist candidates with application process. Reviews applications.
• Troubleshoot candidate application issues virtually.
• Assist with applicant username and password issues.
• Respond to applicant questions via phone, email and chat daily.
• Attends career fairs, college fairs, trade shows and conferences for the purpose of establishing lead generation to recruit students for various degree programs.
• Schedule telephone appointments and Web EX appointments with students.
• Review transcripts
• Process and transfer credits
• Responds to student inquiries using email, fax, and person to person interaction
• Utilize PeopleSoft for student assessments
• Follow up with students regarding admissions application and financial aid processing.
• Facilitate professional development training profiles, goals, objectives and coaching plans to address potential gaps in corporate student`s knowledge.
• Organizes networking events for students and local corporate partners.
• Plan education fairs, lunch and learns, and professional development seminars and other events for corporate clients so, they can network with students.
• Host and plan campus open house events.
• Advise and counsel corporate students regarding their professional, personal and academic growth and goal-setting.
• Communicates scholarship opportunities to corporate clients and students via email, corporate landing pages, and social media outlets
• Business Development. Acquires new corporate partners and community college partners in pursuit of new potential students for university.
• Develops relationships and maintains relationships with corporate and community college partners.
AWARDS AND ACKNOWLEDGEMENTS
• Top Customer Service Award (Verizon Wireless)
• Top Student Recruiter Award (University of Phoenix)
• Life Insurance licensed in MD since February 2018