Receptionist/ Admin Assistant
PROFESSIONAL EXPERIENCE
Comcast, Chicago, IL
Customer Experience Associate August 2018 - Present
? Answer phone calls from customers to resolve technical problems
? Upsells customers and exceed monthly sales goals
? Data entry for agents report cards insuring all information is correct and accurate
? Satisfy all customers’ needs during the first interaction
? Assists as floor support for team and handle supervisor / escalated calls
Comcast, Chicago, IL
Customer Experience Representative January 2018 - August 2018
? Answered phone calls from customers ensuring that they have the best experience
? Helped to resolve all technical problems and upsells to customers’ needs
? Exceeds monthly sales goals, customer experience, and ensured all needs are met on the first interaction
Xfinity - UWC, Chicago, IL
Admin Sales Representative- Top 3 sales representative August 2017 - January 2018
? Data entry, answered phones, responded to e-mails and verified sales are complete
? Analyzes sales per month and keeps track of the sales each employee makes
? Ensures that employees are in on time every day and completes phone screens and schedules interviews
Burien Toyota, Burien
Receptionist September 2016 - March 2017
? Precise data entry and interpreter for car deals
? Answered phones, sent emails, and answered guest questions
? Record keeping and access to approximately 500 keys
? Bookkeeping of all incoming cars, Daily filing.
EDUCATION
University of Illinois at Springfield, Springfield, IL September 2017-2019
Bachelor's Degree- Mathematical Finances
Green River College, Auburn, WA September 2015-June 2017
Associates Degree
SKILLS
? Knowledge of Microsoft Office, Excel, Word, Powerpoint.
? Basic SQL knowlegde
? Calendar management for financial team
? Bilingual (SPANISH)
PROFESSIONAL EXPERIENCE
Comcast, Chicago, IL
Customer Experience Associate August 2018 - Present
? Answer phone calls from customers to resolve technical problems
? Upsells customers and exceed monthly sales goals
? Data entry for agents report cards insuring all information is correct and accurate
? Satisfy all customers’ needs during the first interaction
? Assists as floor support for team and handle supervisor / escalated calls
Comcast, Chicago, IL
Customer Experience Representative January 2018 - August 2018
? Answered phone calls from customers ensuring that they have the best experience
? Helped to resolve all technical problems and upsells to customers’ needs
? Exceeds monthly sales goals, customer experience, and ensured all needs are met on the first interaction
Xfinity - UWC, Chicago, IL
Admin Sales Representative- Top 3 sales representative August 2017 - January 2018
? Data entry, answered phones, responded to e-mails and verified sales are complete
? Analyzes sales per month and keeps track of the sales each employee makes
? Ensures that employees are in on time every day and completes phone screens and schedules interviews
Burien Toyota, Burien
Receptionist September 2016 - March 2017
? Precise data entry and interpreter for car deals
? Answered phones, sent emails, and answered guest questions
? Record keeping and access to approximately 500 keys
? Bookkeeping of all incoming cars, Daily filing.
EDUCATION
University of Illinois at Springfield, Springfield, IL September 2017-2019
Bachelor's Degree- Mathematical Finances
Green River College, Auburn, WA September 2015-June 2017
Associates Degree
SKILLS
? Knowledge of Microsoft Office, Excel, Word, Powerpoint.
? Basic SQL knowlegde
? Calendar management for financial team
? Bilingual (SPANISH)