Reception
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Reception

VANESSA ROGERS
1182 Copper Creek Drive
Tallahassee FL, 32311
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Highlights:
Efficient Switchboard Operator who was promoted to supervisor position by having exceptionally strong customer service skills and working well under pressure while responding to 200 plus calls per day. Skillful at working as a team player to add value to an organization and think of creative ways to problem solve is difficult situations while maintaining empathy towards callers.

Skills:
? Inputting information into databases in a timely manner
? Detailed charting and overseeing case records
? Proficient in Microsoft Programs: Word, Excel and Power Point
? Attention to details to ensure superior customer service
? Operate multi-line switchboard
? Professional telephone etiquette while maintaining confidentiality protocols
? Ability to work independently and with a team
? Work well with a diverse population
? Supervising and training new staff

Education:
Bachelor of Science, August 2015
Major: Social Work
Florida A&M University

Work Experience:
Service Source 11/7/16-Present Tallahassee, FL
Call Center Operator
• Confidently take 200 to 300 per day using a telephone and switchboard operations to relay incoming, and outgoing, and interoffice calls.
• Screen calls, keep record of calls placed and toll charges perform
• Address administrative and supervisor duties to investigate and resolved complaints and inquires
• Using interoffice communication systems and specialized operate paging system
• Receive visitors, issue badges and updating a business directory

AmeriCorps/Alzheimer Project 11/7/16-Present Tallahassee, FL Volunteer Caregiver
• Help client to engage in conversation and participate in activities that help in range of motion
• Assist client with hygiene and personal edification
• Organize and clean to improve patient home environment

Dept. of Children and Families 06/09-11/09 Tallahassee, FL
Office Assistant/Receptionist
• Answered phones took messages and filed important documents

Capital Health Plan 05/07-10/07 Tallahassee, FL
Urgent Care Receptionist
• Scheduled and check in patients
• Faxed charts and records
• Accepted co-payments
• Provide back-up for supervisor or other administration staff as needed or assigned
• Make appointment and call for transportation.

Tallahassee Memorial Healthcare 5/04- 09/06 Tallahassee, FL
Unit Secretary:
• Copied meds and IV's on MAR
• Notified nurse of new orders
• Entered orders in computer
• Scheduled tests
• Initiated and updated patient profile
• Maintained charts and organized chart content
• Answered multi-line phone
• Assigned bed with admitting department