Randy Livesay
Randy Livesay
4227 S Orchard Lane
Bloomington, IN 47403
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Quality Assurance Agent
Communications Solutions
May, 2017 — May, 2018 (1 year)
Answered inbound calls from individuals looking to purchase Hughes internet services
I was recently promoted to the quality control department
I am responsible to listen to sales dept calls to verify that the customer is told what Hughes requires.
Customer Service Representative
Alorica Communications Solutions
April, 2016 — May, 2017 (1 year 1 month)
Answered inbound customer service calls for Best Buy and Pizza Hut.
Customer Service Manager
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January, 2002 — January, 2006 (4 years)
Worked in all facets of this fledgling internet business
Focused on customer service and product sales via phone and email
Participated with HR to hire new employees
Supervised and trained office support staff and customer service staff
received return merchandise
Responsible for processing credit cards as well as resolving credit card problems
Provided business consultation to the business owners. service staff
received return merchandise
Responsible for processing credit cards as well as resolving credit card problems
Provided business consultation to the business owners.
Owner
Signature Building Maintenance
January, 2000 — May, 2018 (18 years 4 months)
Researched and developed my business start up plan
Created a marketing plan and marketing materials
Enacted employee training programs
Researched employee ID systems
Researched employee records check systems.
VP of Operations and Sales
Gotham Building Maintenance
January, 1998 — January, 2000 (2 years)
Assigned to replace former owner/managers who were leaving this newly acquired business unit
Analyzed profitability of existing accounts
Recommended improvements to the business unit President
Enacted approved changes
Negotiated with vendors of communications services, office facilities, supplies, and equipment
Implemented corporate policies and procedures to bring the new business unit in line with the rest of the company.
General Manager
Z-Tech Companies
January, 1996 — January, 1998 (2 years)
Continuation of my former branch manager roll with the addition of
responsibility over the other manager working at the same branch.
Branch Manager
Z-Tech Companies, Inc
January, 1987 — January, 1996 (9 years)
Managed supervisors and staff
Helped hire employees
Planned upcoming projects of all types
Managed the branches fleet of vehicles
Maintained office facilities and warehouse
Account executive for branch customers. Sold new accounts and extra work for existing customers.
Education
Ozark Christian College
Bach of Biblical Literature, Biblical Literature, Communications
August, 1981 — May, 1985
Degree date: 1985
Randy Livesay
4227 S Orchard Lane
Bloomington, IN 47403
------------
Quality Assurance Agent
Communications Solutions
May, 2017 — May, 2018 (1 year)
Answered inbound calls from individuals looking to purchase Hughes internet services
I was recently promoted to the quality control department
I am responsible to listen to sales dept calls to verify that the customer is told what Hughes requires.
Customer Service Representative
Alorica Communications Solutions
April, 2016 — May, 2017 (1 year 1 month)
Answered inbound customer service calls for Best Buy and Pizza Hut.
Customer Service Manager
------------
January, 2002 — January, 2006 (4 years)
Worked in all facets of this fledgling internet business
Focused on customer service and product sales via phone and email
Participated with HR to hire new employees
Supervised and trained office support staff and customer service staff
received return merchandise
Responsible for processing credit cards as well as resolving credit card problems
Provided business consultation to the business owners. service staff
received return merchandise
Responsible for processing credit cards as well as resolving credit card problems
Provided business consultation to the business owners.
Owner
Signature Building Maintenance
January, 2000 — May, 2018 (18 years 4 months)
Researched and developed my business start up plan
Created a marketing plan and marketing materials
Enacted employee training programs
Researched employee ID systems
Researched employee records check systems.
VP of Operations and Sales
Gotham Building Maintenance
January, 1998 — January, 2000 (2 years)
Assigned to replace former owner/managers who were leaving this newly acquired business unit
Analyzed profitability of existing accounts
Recommended improvements to the business unit President
Enacted approved changes
Negotiated with vendors of communications services, office facilities, supplies, and equipment
Implemented corporate policies and procedures to bring the new business unit in line with the rest of the company.
General Manager
Z-Tech Companies
January, 1996 — January, 1998 (2 years)
Continuation of my former branch manager roll with the addition of
responsibility over the other manager working at the same branch.
Branch Manager
Z-Tech Companies, Inc
January, 1987 — January, 1996 (9 years)
Managed supervisors and staff
Helped hire employees
Planned upcoming projects of all types
Managed the branches fleet of vehicles
Maintained office facilities and warehouse
Account executive for branch customers. Sold new accounts and extra work for existing customers.
Education
Ozark Christian College
Bach of Biblical Literature, Biblical Literature, Communications
August, 1981 — May, 1985
Degree date: 1985