Rachelle Resume
Rachelle Bulgin
Brooklyn, NY 11203 / ------------ / R------------
Education: Berkeley College, New York, NY
Bachelor of Business Administration Degree
Major: Marketing
Experience:
Administrator, Scheduler- Contract Adecco/RicePoint Administration, Jersey City, NJ 08/2017-08/ 2018
• Adjudicated claims for the Volkswagen Class Action cases for 2.0 and 3.0 Litre representing a precedent setting case in Canada with the largest Canadian Distribution payment. Identify issues and provide resolutions to over 104,000 cases
• Responsible for reviewing Personal Identifiable information to verify eligibility
• Lead and acted as Floor Support associate when Management reports to meeting
• Assisted the campaign team by facilitating and Scheduling the closing appointments
• Data Entry of all Scheduled appointments time, location and date confirmation
Staffing Coordinator/HR Edison Home Health Care, Brooklyn, NY 09/2016 -02/2017
? Acted as liaison between customers, contracts and staff
? Organized and prepared work schedules for employees to appropriately facilitate staff schedules
? Answered telephones in a professional and clear tone to build successful relationships
? Faxed, Scanned and Copied documents to be collected
? Obtained , reviewed and updated patient demographics Address and telephone numbers
Certified Application Counselor Aerotek/Maximus/D.S.S New York, NY 06/2015- 05/2016
• Utilized telephones to handle high volume calls
? Verified client name, address and telephone numbers to motivate enrollment into program
? Resolved customer complaints via phone, email, mail and social media
? Greeted customers warmly and ascertain problem or reason for calling
? Handled Personally Identifiable Information (PII) and have processed in place to protect PII
Reservation Agent Global Contact Services, Long Island City, NY 03/2013- 06/ 2015
? Answered in excess of 7 calls per half to help resolve customer inquiries by telephone
? Compiled monthly reports on overall customer satisfaction
? Verified client name, address and telephone numbers to perform reservations
? Accurately record over 100 customer needs; specific changes in client requests
? Data entry of over 40 words into computer system to track clients reservations
Additional Skills:
? Ability to Type 50+ WPM
? Strong Organizational skills/ Strong attention to detail
? Ability to navigate multiple systems and applications
? Proficient in Microsoft office and Internet Research
? Leadership skills
Rachelle Bulgin
Brooklyn, NY 11203 / ------------ / R------------
Education: Berkeley College, New York, NY
Bachelor of Business Administration Degree
Major: Marketing
Experience:
Administrator, Scheduler- Contract Adecco/RicePoint Administration, Jersey City, NJ 08/2017-08/ 2018
• Adjudicated claims for the Volkswagen Class Action cases for 2.0 and 3.0 Litre representing a precedent setting case in Canada with the largest Canadian Distribution payment. Identify issues and provide resolutions to over 104,000 cases
• Responsible for reviewing Personal Identifiable information to verify eligibility
• Lead and acted as Floor Support associate when Management reports to meeting
• Assisted the campaign team by facilitating and Scheduling the closing appointments
• Data Entry of all Scheduled appointments time, location and date confirmation
Staffing Coordinator/HR Edison Home Health Care, Brooklyn, NY 09/2016 -02/2017
? Acted as liaison between customers, contracts and staff
? Organized and prepared work schedules for employees to appropriately facilitate staff schedules
? Answered telephones in a professional and clear tone to build successful relationships
? Faxed, Scanned and Copied documents to be collected
? Obtained , reviewed and updated patient demographics Address and telephone numbers
Certified Application Counselor Aerotek/Maximus/D.S.S New York, NY 06/2015- 05/2016
• Utilized telephones to handle high volume calls
? Verified client name, address and telephone numbers to motivate enrollment into program
? Resolved customer complaints via phone, email, mail and social media
? Greeted customers warmly and ascertain problem or reason for calling
? Handled Personally Identifiable Information (PII) and have processed in place to protect PII
Reservation Agent Global Contact Services, Long Island City, NY 03/2013- 06/ 2015
? Answered in excess of 7 calls per half to help resolve customer inquiries by telephone
? Compiled monthly reports on overall customer satisfaction
? Verified client name, address and telephone numbers to perform reservations
? Accurately record over 100 customer needs; specific changes in client requests
? Data entry of over 40 words into computer system to track clients reservations
Additional Skills:
? Ability to Type 50+ WPM
? Strong Organizational skills/ Strong attention to detail
? Ability to navigate multiple systems and applications
? Proficient in Microsoft office and Internet Research
? Leadership skills