Racheal Shaw Business Development Professional
RACHEAL MARIE SHAW Dayton, OH 45424 |------------ | ------------
Sales Executive | Business Development Manager ------------/in/racheal-shaw
QUALIFICATIONS SUMMARY
Self-disciplined leader recognized for professionalism under high stress situations and leveraging superior cross-functional organizational skills. History of success in sales and management with a desire to contribute and become an asset to an innovative and collaborative work environment where long term professional growth is achievable.
KEY SALES ACHIEVEMENTS
• Exceeded regional annual sales & raised overall revenue by 37% - Marketsource / T-Mobile
• Awarded for outstanding performance - Top Ten Sales Associate for Quarter – Macy’s
• Managed up to $500K of financial activity in a risk-based corporate environment – Descomm Communications
EDUCATION
Keller Graduate School of Management
Master of Human Resource Management Expected Graduation: June 2020
Master of Public Administration, Concentration in Intergovernmental Management March 2019
Related Coursework: Finance and Economics, Managing Organizational Change, Leadership and Organizational Behavior, Business and Public Policy, Procurement Management, Legal Political and Ethical Dimensions of Business
DeVry University
Bachelor of Science in Technical Management September 2015
Miami Jacobs Career College
Associate of Science in Business Management July 2012
SALES AND MANAGEMENT EXPERIENCE
Regional Account Executive Manager-Sales September 2012 - June 2013
Marketsource / T-Mobile, Dayton, OH
• Exceeded Regional Annual Sales in market of 7 storefront locations while raising overall company revenue by 37% with team of 18-20 by utilizing an ownership mentality and placing direct emphasis on optimal performance measures, communicating job expectations, training, scheduling, coaching, counseling, and enforcing policies & procedures.
• Built relationships with customers and the community to establish long-term overall business growth and development by obtaining district sales goals, maximizing retail sales opportunities, customer prospecting, increasing traffic through outside activities while maintaining current customer base.
• Recruited, hired and trained new talent to match company culture and to achieve long term goals by building a motivational culture that promoted a positive team-based environment, values recognition and drove performance to meet and exceed company goals.
• Supervised employees by evaluating overall performance, providing direction, leadership, expectations and taking appropriate action regarding hiring, promotions, reassignment and disciplinary action when needed.
Sales Manager November 2010 - March 2012
Macy’s, Dayton, OH
• Recognized as top ten sales management associate; awarded for outstanding performance and operational excellence by exceeding overall daily sales goals by 90% through building a motivational culture that promoted a positive team-based environment, valued recognition and drove performance.
• Implemented proactive recruitment approaches to develop candidate relationships in alignment with business growth.
• Interviewed, hired, and trained new associates; created work schedules and coached associates on processes, procedures and performance barriers.
• Delivered company objectives and sales plans to implement store’s strategic plan to drive sales through the use of marketing tactics, and reporting methods to identify opportunities to achieve store and employee professional goals.
Finance Consultant/ Call Center Manager October 2007 - September 2010
Descomm Communications, Dayton, OH
• Managed high volumes of financial activity in a fast-paced, risk-based corporate environment of up to 500,000.00+ through executing all levels of small and large sized corporate merchant services, business loans, extra working capital and debt consolidation to corporate based clientele nationwide.
• Maximized client revenue and reduced client risks through consultative and solution driven financial guidance and counseling.
• Maintained high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity within the call center.
• Acted as operation’s advocate and decision-maker in the merchant service process to assure long term business growth and development.
ADDITIONAL PROFESSIONAL EXPERIENCE
Substitute Teacher March 2018-Current
Huber Heights City Schools District, Huber Heights, OH
• Maintain effective classroom management strategies and apply advanced teaching capabilities for 30+ students in all subject matter areas.
• Manage classroom function and flow by tracking student’s attendance, behavior, and assignments; assist students when and where as needed.
• Lead classrooms by utilizing expected modeled behavior and effective communication skills.
• Deescalate disruptive behaviors and conflicts among students adhering to district policies and procedures on disciplinary actions; guide students utilizing positive reinforcement and encouragement.
Victim Advocate February 2017 - June 2017
Capital University Law School-Legal Clinic, Columbus, OH
• Provided comprehensive case management services to survivors of domestic violence including assessment, service plan development and implementation, goal setting, treatment planning, community outreach, information and referral, and consultation services.
• Modeled behavior to improve independence and responsibility among survivors while facilitating and developing individualized, purposeful, and diverse goals based upon the individual’s overall interests, strengths, needs, and safety.
• Fostered positive, safe, and trauma-informed relationships with survivors by providing trauma informed interviewing, crisis management, emotional support and encouragement s as the client’s case moved through the criminal justice system.
• Executed all aspects of the legal process in lieu of the acting attorney including criminal and legal correspondence, warrants, civil protection orders, attended all court proceedings and provided ongoing emotional support.
Support Officer /Case Manager February 2016 – June 2016
Franklin County Ohio Child Support Enforcement Agency, Columbus, OH
• Proactively maintained and managed child support caseload of 720 clients alongside absent parent(s) by utilizing motivational interviewing techniques via in-person, by phone, or in writing to establish active child support orders for client(s) & absent parents(s).
• Initiated all aspects of the legal framework for the agency with respect of the client(s) & absent parent(s) to provide effective and current case management services as summons, bench warrants, liens, default judgments, wage garnishments, complaints, motions and orders.
• Developed and maintained compliance with outside agencies involved with children and families by collaborating with the government, legal system and the general public to obtain documentary evidence to establish, provide & execute child support orders.
• Followed all agency related regulations, policies and procedures according to agency protocol.
RACHEAL MARIE SHAW Dayton, OH 45424 |------------ | ------------
Sales Executive | Business Development Manager ------------/in/racheal-shaw
QUALIFICATIONS SUMMARY
Self-disciplined leader recognized for professionalism under high stress situations and leveraging superior cross-functional organizational skills. History of success in sales and management with a desire to contribute and become an asset to an innovative and collaborative work environment where long term professional growth is achievable.
KEY SALES ACHIEVEMENTS
• Exceeded regional annual sales & raised overall revenue by 37% - Marketsource / T-Mobile
• Awarded for outstanding performance - Top Ten Sales Associate for Quarter – Macy’s
• Managed up to $500K of financial activity in a risk-based corporate environment – Descomm Communications
EDUCATION
Keller Graduate School of Management
Master of Human Resource Management Expected Graduation: June 2020
Master of Public Administration, Concentration in Intergovernmental Management March 2019
Related Coursework: Finance and Economics, Managing Organizational Change, Leadership and Organizational Behavior, Business and Public Policy, Procurement Management, Legal Political and Ethical Dimensions of Business
DeVry University
Bachelor of Science in Technical Management September 2015
Miami Jacobs Career College
Associate of Science in Business Management July 2012
SALES AND MANAGEMENT EXPERIENCE
Regional Account Executive Manager-Sales September 2012 - June 2013
Marketsource / T-Mobile, Dayton, OH
• Exceeded Regional Annual Sales in market of 7 storefront locations while raising overall company revenue by 37% with team of 18-20 by utilizing an ownership mentality and placing direct emphasis on optimal performance measures, communicating job expectations, training, scheduling, coaching, counseling, and enforcing policies & procedures.
• Built relationships with customers and the community to establish long-term overall business growth and development by obtaining district sales goals, maximizing retail sales opportunities, customer prospecting, increasing traffic through outside activities while maintaining current customer base.
• Recruited, hired and trained new talent to match company culture and to achieve long term goals by building a motivational culture that promoted a positive team-based environment, values recognition and drove performance to meet and exceed company goals.
• Supervised employees by evaluating overall performance, providing direction, leadership, expectations and taking appropriate action regarding hiring, promotions, reassignment and disciplinary action when needed.
Sales Manager November 2010 - March 2012
Macy’s, Dayton, OH
• Recognized as top ten sales management associate; awarded for outstanding performance and operational excellence by exceeding overall daily sales goals by 90% through building a motivational culture that promoted a positive team-based environment, valued recognition and drove performance.
• Implemented proactive recruitment approaches to develop candidate relationships in alignment with business growth.
• Interviewed, hired, and trained new associates; created work schedules and coached associates on processes, procedures and performance barriers.
• Delivered company objectives and sales plans to implement store’s strategic plan to drive sales through the use of marketing tactics, and reporting methods to identify opportunities to achieve store and employee professional goals.
Finance Consultant/ Call Center Manager October 2007 - September 2010
Descomm Communications, Dayton, OH
• Managed high volumes of financial activity in a fast-paced, risk-based corporate environment of up to 500,000.00+ through executing all levels of small and large sized corporate merchant services, business loans, extra working capital and debt consolidation to corporate based clientele nationwide.
• Maximized client revenue and reduced client risks through consultative and solution driven financial guidance and counseling.
• Maintained high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity within the call center.
• Acted as operation’s advocate and decision-maker in the merchant service process to assure long term business growth and development.
ADDITIONAL PROFESSIONAL EXPERIENCE
Substitute Teacher March 2018-Current
Huber Heights City Schools District, Huber Heights, OH
• Maintain effective classroom management strategies and apply advanced teaching capabilities for 30+ students in all subject matter areas.
• Manage classroom function and flow by tracking student’s attendance, behavior, and assignments; assist students when and where as needed.
• Lead classrooms by utilizing expected modeled behavior and effective communication skills.
• Deescalate disruptive behaviors and conflicts among students adhering to district policies and procedures on disciplinary actions; guide students utilizing positive reinforcement and encouragement.
Victim Advocate February 2017 - June 2017
Capital University Law School-Legal Clinic, Columbus, OH
• Provided comprehensive case management services to survivors of domestic violence including assessment, service plan development and implementation, goal setting, treatment planning, community outreach, information and referral, and consultation services.
• Modeled behavior to improve independence and responsibility among survivors while facilitating and developing individualized, purposeful, and diverse goals based upon the individual’s overall interests, strengths, needs, and safety.
• Fostered positive, safe, and trauma-informed relationships with survivors by providing trauma informed interviewing, crisis management, emotional support and encouragement s as the client’s case moved through the criminal justice system.
• Executed all aspects of the legal process in lieu of the acting attorney including criminal and legal correspondence, warrants, civil protection orders, attended all court proceedings and provided ongoing emotional support.
Support Officer /Case Manager February 2016 – June 2016
Franklin County Ohio Child Support Enforcement Agency, Columbus, OH
• Proactively maintained and managed child support caseload of 720 clients alongside absent parent(s) by utilizing motivational interviewing techniques via in-person, by phone, or in writing to establish active child support orders for client(s) & absent parents(s).
• Initiated all aspects of the legal framework for the agency with respect of the client(s) & absent parent(s) to provide effective and current case management services as summons, bench warrants, liens, default judgments, wage garnishments, complaints, motions and orders.
• Developed and maintained compliance with outside agencies involved with children and families by collaborating with the government, legal system and the general public to obtain documentary evidence to establish, provide & execute child support orders.
• Followed all agency related regulations, policies and procedures according to agency protocol.