Rachael Mott
Rachael Mott
• Age, 23
• East Ridge, Tennessee, 37412
• ------------
• ------------
Skills
• Extensive knowledge of Microsoft Office suite, Windows, and Jarte's word processor, as well as a variety of
other software.
• Fortunate to have had the experience to have been employed in a variety of fields.
Whether it was in a high paced team environment or working from home, managing and utilizing my time as
efficiently as possible, I have always been able to adjust to whoever I would be working with easily. I
appreciate a calm and efficient working atmosphere for both my coworkers and whoever it is that we are
servicing.
• Over 7 years experience co-managing a thriving online business. I have operated a majority of online sales as
well as kept diligent records for this company throughout the years. It is a family business that I highly value
having had the opportunity to work with from the ground up. I have, through this opportunity, gained
knowledge as to how to better communicate with online clientele, both within the United States, as well as
internationally, through email/phone negotiation and troubleshooting to ensure optimal client happiness and
to maintain credibility for the integrity of the company.
• Very well mannered, non-argumentative, and appreciative of a copacetic working environment.
• Able to handle when issues arise to the best of my ability with patience, kindness, and understanding.
Excellent communication skills acquired through years of working in multiple customer service related fields.
Experience
• Gondolier's Italian & Mediterranean Cuisine - Rome, Georgia
(age 17, 8 months duration, left position due to multiple incorrect check amounts and lack of concern to
correct the issues fully from management)
Host/Server
-Answered phones – took orders and answered any questions or concerns regarding the menu or the
customer's experience
-Prepared 'to go' orders – ensured the correct items were present, food quality was up to company standards,
and attended to any special requests
-Rotated sections – fairly to ensure each server got equal opportunity to make their desired earnings for the
night,
-Maintained a clean, sanitized working environment and greeted each guest with a smile and greeting.
Handled upset customers with respect and care to ensure a pleasant experience for them as well as creating
repeat customers, customer loyalty
-Communicated customer's orders to the cooks as precisely as possible to lessen stress within the restaurant
overall.
-Handled money and made sure orders were processed correctly.
• Subway Restaurants – Rome, Georgia
(age 17-18, 17 month duration, left position because of inconsistency of hours toward the end of my
experience with this company, added responsibilities with no increase in pay or hours to have the ability to
earn more)
Sandwich Artist/ Shift Leader
-Prepared orders – Greeted every customer with a smile, took instruction and followed through to ensure
pleasant experience, and cleaned up behind myself as to not leave more work for my coworkers.
-Handled money – counted down the drawer every night to make sure records lined up and that no theft was
taking place.
-Prep work – Baked bread, cut vegetables, prepped meats, switched out sauce bottles, and cutlery, etc. to
ensure smooth transitions between shift workers.
-Oversaw employee operations and kept everyone on task. Fair distribution of responsibilities.
-Kept a clean and sanitized work space and lobby/ soda station/ bathroom area to make the experience
comfortable as possible for the customers
-Occasionally assisted in interview processes as well as overnight deep cleans of the store.
-Worked as a floater between two locations and was trusted to handle and transport money between both
locations.
-Took regular scheduled inventory of the stores I worked for.
• Great Clips – Stylist, Receptionist, Rome, Georgia
(age 18, 6 month duration, left position because of health concerns at the time)
-Greeted each customer with a smile, checked them into the computer's database software, and kept wait
times for customers below 5 minutes, if possible.
-Sold company endorsed products with commissions, educated customers on products supplied through the
company
-Worked in a quick-paced environment, mostly independently focused customer service, while still retaining
a peaceful environment between all of the stylists.
-Kept a clean, sanitized, working environment
-Handled upset customers with care and concern to ensure return visits
-Became very familiar with the company's computer software and learned how to correctly enter data, run
promotions, and validate coupons, and give discounts, correct issues, etc.
• Panera Bread Co. – Associate – food line (salad, soup, sandwiches, etc.) Rome, Georgia
(age 19, 3 month duration, had to leave due to overwhelming health concerns impeding ability to work,
couldn't sustain job position while rehabilitating from surgery)
-Worked in a high paced, crowded environment.
-Trained in all positions to be able to rotate with coworkers for instances of no call/no show, call outs, etc.
-Handled cash and operated transactions on the computer systems.
-Kept a clean, sanitized working environment.
-Handled customer complaints and concerns with care to ensure return visits.
-Got to be creative with the staff and bat around ideas for better function and efficiency through the prep area
and a la carte line.
-Tracked regular scheduled inventory.
• Bath and Body Works – Sales Associate/ Retail Customer Service, Rome, Georgia
(ages 19-20, 8 month duration, left position due to travel opportunity)
-Greeted every customer with a smile and company saying, dressed very simply per request of the company
dress code, fresh and clean in appearance.
-Kept the store meticulously clean, organized and sorted shipments.
-Tracked inventory to ensure no missing product.
-Regularly handled upset customers to the best of my ability and when/if the situation was beyond my
capabilities, would refer the customer to my manager. Treated these customers with care, concern, and
kindness on a regular basis as we dealt with a high volume of customers with the regular discounts and
promotions run by the store, so we faced these issues on a daily basis, multiple times a day.
-Was trusted to transport money from the store location to the bank for deposits, etc.
-Kept a clean, sanitized working environment.
-Worked overnight shifts occasionally to create new placement sets for products to go on new and exciting
displays to increase sales.
• Yellowstone National Park, Xanterra – Lake Lodge Cabins – Room Attendant, Inspector
Yellowstone National Park, Lake Lodge Area, Montana
(age 20, 2 month duration, left position for opportunity of better pay and working/living conditions)
-Deep cleaned 15-20 large cabins daily with great attention to detail and in very strict timed guidelines.
-Worked independently a majority of the time and was able to handle my tasks as efficiently as possible
within time frames to finish before a majority of my coworkers, because of this, I was 'promoted' to an
inspector position. I was assigned to go check others finished work to make sure it was up to company
standards.
-Not much interaction with guests, as we worked when they were away but always received consistent
positive feedback on customer comment cards. Ensured my supplies stayed stocked, clean, and assisted
coworkers in maintaining company standards and practices.
• Grand Tetons National Park, Vail Resorts – Retail Warehouse Associate/ Sales Associate-Jackson
Lake Lodge General Stores / Delivery and Transport between Flag, Jenny Lake, JLL, and other locations
within the park/ Jenny Lake General Store – Assistant Manager
Jackson Lake Lodge, Moran, Wyoming
(age 20-21, 6 month duration, seasonal position, only expected to work for the summer, then left and worked
as Freelance Master Cosmetologist (hair cutting) for a month while traveling down the west coast and on
route back home to Georgia)
-Introduction to clerical, immersive data entry with checking and verifying customer invoices and processing
orders correctly, (understanding of product serial coding, detailed record keeping, maintained meticulous
inventory both in the warehouse as well as in the software regarding what products were at which locations
-Worked both independently and in team environments inspecting products for defects and damages
-Worked and processed sales with customers, educated them on products within the stores
-Delivered orders in a timely manor, filled all orders in accordance to instructions given by management,
-While working in general stores on register and stock – educated customers on products and promoted sales,
resolved customer issues with care and concern and kept an overall friendly, professional demeanor to ensure
optimal customer happiness to the best of my ability
• Food Lion Super Market, Rome, Georgia – Produce Department – Associate / Assistant Manager
(age 21-22, 13 month duration, left due to opportunity of travel opportunity with new job position)
-Handled all operations of the department, tracked inventory on a regular basis, kept department clean, tidy,
sanitized, and fully stocked complying with all state and federal laws and regulations,
-Culled produce twice per shift to ensure no expired product on shelves
-Managed department associates with detailed typed guidelines during shifts to ensure company standards
exceeded expectation
-Created product orders with vendors based on demand to ensure all products were available and once in
stock, in accordance with merchandising standards and company quality to please customers to the best of my
ability while staying within my allocated budget
-Developed pricing plans and created promotional marketing events to maximize profits on surplus products
to reduce daily waste
-Created a weekly schedule coordinating my teams individual schedules and requests
-Prepared weekly sales reports
-Ensured all records were kept accurate with transfers, purchases, and sales among different departments and
all bills were processed in timely manors
-Trained my team on new products and policies
-Worked with my store manager through hiring processes
-Worked closely to job shadow Produce Manager and assist with whatever tasks required of me
-Cross trained in a variety of departments to acquire more hours and help out other departments including
Frozen, Meats, Truck and Stock, Secret Shopper Security, Registers, and Janitorial
• Big Sky Resorts, Big Sky, Montana – Vacation Home Assistant
(age 22, 3 month duration, left due to company taking over a month to deposit initial paychecks, bad living
conditions, experienced a nearly fatal car accident totaling my means of transportation to and from work,
news of pregnancy immediately following vehicle accident during hospitalization, decided to go back to
Georgia to be with family)
-Newer department created to work for the resorts website and Realty department's internal records in
documenting each type of unit from room to room to showcase amenities, individual styling, and to ensure
tenants were keeping each home up to company standards and abiding by guidelines.
-Worked both with teams and independently delegating different sections of homes to ensure optimal
workday efficiency.
-Documented and created Power Points for each unit as virtual walk-troughs of each home and documented
imperfections and other issues and made sure this was all properly communicated with maintenance in a
timely manor so no units stayed unavailable longer than necessary to the best of my ability,
-Kept open communication among coworkers while orchestrating daily documentation of each item in each
rental through photos and regular in person checks to ensure each vacation home/rental was not missing any
items nor had any broken/ destroyed items to report to insurance and to hold those responsible accountable
for their actions, most of the data entry work done through Ipad devices,
-Regular meetings with team to go over progress and issues at the end of each shift
• Stay At Home Mother, East Ridge, Tennessee
(age 22-present, so far 9 month duration due to recovering from vehicle accident injuries and being supported
by fiance's Suntrust Bank job position's income as not to have to put our child into daycare immediately)
This is why I am currently seeking a remote Work-From-Home based position, in need of extra income to
contribute to my family's financial standing.
• Mott's Studio Vintage Ads – Ebay, online operated business
(ages 16 - present, worked with this company on and off through the years as a means of additional side
income, family run business)
-Tracked, packaged, and processed shipping for online orders
-Made certain that product tubes were brought to Post Office in a timely manor to ensure product was
received within shipping dates
-Created promotional events online to increase sales
-Answered customer questions and concerns through phone and email with care to ensure and maintain an
optimal Ebay seller's rating -also to promote company reliability and overall customer happiness
• Freelance Cosmetologist – Mobile Cosmo Gypsy Hair Care - self run business, mainly as a means of
additional side income through the years
(ages 17 – present, mostly hair cutting and styling, color application, etc.)
-Enhanced customer communication skills and how to better handle uncomfortable situations under pressure
-Enhanced time management abilities
-Fulfilling to be able to set my own schedule, essentially be my own boss, and to hold myself accountable
Education
• Model High School, Rome, Georgia
-Class of 2013 - High School Diploma
-3.7/3.8 GPA
-Relevant Coursework – Overview of Computer Applications, Microsoft office, etc., Introduction to Business
practices, Typing lessons -70+ WPM
• Georgia Northwestern Technical College
-Graduated 2014 – Master Cosmetologist Degree and Certification
-Acquired many customer service and issue management skills here, as well as entrepreneurial tips for
running your own business and successful time management
• Georgia Highlands College – Some College, Art Major Pathway, Psychology Minor
(discontinued after 4 semesters due to travel opportunities at the time, will be re-enrolling in online classes
either here or another online College/University program beginning Fall 2019)
-Relevant Coursework – Psychology - obtaining better understanding of human nature enabling a deeper
sense of how to better handle future business endeavors with people and how to better handle customer issues
in the future to successfully achieve goals and aspirations.
-Computer Applications Course (Required in pathway) Online Computer Skills for the Workplace– Deeper
understanding of the skills I acquired prior to college of how to successfully use different computer software,
programs, and applications. Troubleshooting issues, creating data sheets, graphs and charts with Office suite
software, adding and editing data in databases, recognizing functions of modern computer components and
getting an overall general understanding of technological literacy
Rachael Mott
• Age, 23
• East Ridge, Tennessee, 37412
• ------------
• ------------
Skills
• Extensive knowledge of Microsoft Office suite, Windows, and Jarte's word processor, as well as a variety of
other software.
• Fortunate to have had the experience to have been employed in a variety of fields.
Whether it was in a high paced team environment or working from home, managing and utilizing my time as
efficiently as possible, I have always been able to adjust to whoever I would be working with easily. I
appreciate a calm and efficient working atmosphere for both my coworkers and whoever it is that we are
servicing.
• Over 7 years experience co-managing a thriving online business. I have operated a majority of online sales as
well as kept diligent records for this company throughout the years. It is a family business that I highly value
having had the opportunity to work with from the ground up. I have, through this opportunity, gained
knowledge as to how to better communicate with online clientele, both within the United States, as well as
internationally, through email/phone negotiation and troubleshooting to ensure optimal client happiness and
to maintain credibility for the integrity of the company.
• Very well mannered, non-argumentative, and appreciative of a copacetic working environment.
• Able to handle when issues arise to the best of my ability with patience, kindness, and understanding.
Excellent communication skills acquired through years of working in multiple customer service related fields.
Experience
• Gondolier's Italian & Mediterranean Cuisine - Rome, Georgia
(age 17, 8 months duration, left position due to multiple incorrect check amounts and lack of concern to
correct the issues fully from management)
Host/Server
-Answered phones – took orders and answered any questions or concerns regarding the menu or the
customer's experience
-Prepared 'to go' orders – ensured the correct items were present, food quality was up to company standards,
and attended to any special requests
-Rotated sections – fairly to ensure each server got equal opportunity to make their desired earnings for the
night,
-Maintained a clean, sanitized working environment and greeted each guest with a smile and greeting.
Handled upset customers with respect and care to ensure a pleasant experience for them as well as creating
repeat customers, customer loyalty
-Communicated customer's orders to the cooks as precisely as possible to lessen stress within the restaurant
overall.
-Handled money and made sure orders were processed correctly.
• Subway Restaurants – Rome, Georgia
(age 17-18, 17 month duration, left position because of inconsistency of hours toward the end of my
experience with this company, added responsibilities with no increase in pay or hours to have the ability to
earn more)
Sandwich Artist/ Shift Leader
-Prepared orders – Greeted every customer with a smile, took instruction and followed through to ensure
pleasant experience, and cleaned up behind myself as to not leave more work for my coworkers.
-Handled money – counted down the drawer every night to make sure records lined up and that no theft was
taking place.
-Prep work – Baked bread, cut vegetables, prepped meats, switched out sauce bottles, and cutlery, etc. to
ensure smooth transitions between shift workers.
-Oversaw employee operations and kept everyone on task. Fair distribution of responsibilities.
-Kept a clean and sanitized work space and lobby/ soda station/ bathroom area to make the experience
comfortable as possible for the customers
-Occasionally assisted in interview processes as well as overnight deep cleans of the store.
-Worked as a floater between two locations and was trusted to handle and transport money between both
locations.
-Took regular scheduled inventory of the stores I worked for.
• Great Clips – Stylist, Receptionist, Rome, Georgia
(age 18, 6 month duration, left position because of health concerns at the time)
-Greeted each customer with a smile, checked them into the computer's database software, and kept wait
times for customers below 5 minutes, if possible.
-Sold company endorsed products with commissions, educated customers on products supplied through the
company
-Worked in a quick-paced environment, mostly independently focused customer service, while still retaining
a peaceful environment between all of the stylists.
-Kept a clean, sanitized, working environment
-Handled upset customers with care and concern to ensure return visits
-Became very familiar with the company's computer software and learned how to correctly enter data, run
promotions, and validate coupons, and give discounts, correct issues, etc.
• Panera Bread Co. – Associate – food line (salad, soup, sandwiches, etc.) Rome, Georgia
(age 19, 3 month duration, had to leave due to overwhelming health concerns impeding ability to work,
couldn't sustain job position while rehabilitating from surgery)
-Worked in a high paced, crowded environment.
-Trained in all positions to be able to rotate with coworkers for instances of no call/no show, call outs, etc.
-Handled cash and operated transactions on the computer systems.
-Kept a clean, sanitized working environment.
-Handled customer complaints and concerns with care to ensure return visits.
-Got to be creative with the staff and bat around ideas for better function and efficiency through the prep area
and a la carte line.
-Tracked regular scheduled inventory.
• Bath and Body Works – Sales Associate/ Retail Customer Service, Rome, Georgia
(ages 19-20, 8 month duration, left position due to travel opportunity)
-Greeted every customer with a smile and company saying, dressed very simply per request of the company
dress code, fresh and clean in appearance.
-Kept the store meticulously clean, organized and sorted shipments.
-Tracked inventory to ensure no missing product.
-Regularly handled upset customers to the best of my ability and when/if the situation was beyond my
capabilities, would refer the customer to my manager. Treated these customers with care, concern, and
kindness on a regular basis as we dealt with a high volume of customers with the regular discounts and
promotions run by the store, so we faced these issues on a daily basis, multiple times a day.
-Was trusted to transport money from the store location to the bank for deposits, etc.
-Kept a clean, sanitized working environment.
-Worked overnight shifts occasionally to create new placement sets for products to go on new and exciting
displays to increase sales.
• Yellowstone National Park, Xanterra – Lake Lodge Cabins – Room Attendant, Inspector
Yellowstone National Park, Lake Lodge Area, Montana
(age 20, 2 month duration, left position for opportunity of better pay and working/living conditions)
-Deep cleaned 15-20 large cabins daily with great attention to detail and in very strict timed guidelines.
-Worked independently a majority of the time and was able to handle my tasks as efficiently as possible
within time frames to finish before a majority of my coworkers, because of this, I was 'promoted' to an
inspector position. I was assigned to go check others finished work to make sure it was up to company
standards.
-Not much interaction with guests, as we worked when they were away but always received consistent
positive feedback on customer comment cards. Ensured my supplies stayed stocked, clean, and assisted
coworkers in maintaining company standards and practices.
• Grand Tetons National Park, Vail Resorts – Retail Warehouse Associate/ Sales Associate-Jackson
Lake Lodge General Stores / Delivery and Transport between Flag, Jenny Lake, JLL, and other locations
within the park/ Jenny Lake General Store – Assistant Manager
Jackson Lake Lodge, Moran, Wyoming
(age 20-21, 6 month duration, seasonal position, only expected to work for the summer, then left and worked
as Freelance Master Cosmetologist (hair cutting) for a month while traveling down the west coast and on
route back home to Georgia)
-Introduction to clerical, immersive data entry with checking and verifying customer invoices and processing
orders correctly, (understanding of product serial coding, detailed record keeping, maintained meticulous
inventory both in the warehouse as well as in the software regarding what products were at which locations
-Worked both independently and in team environments inspecting products for defects and damages
-Worked and processed sales with customers, educated them on products within the stores
-Delivered orders in a timely manor, filled all orders in accordance to instructions given by management,
-While working in general stores on register and stock – educated customers on products and promoted sales,
resolved customer issues with care and concern and kept an overall friendly, professional demeanor to ensure
optimal customer happiness to the best of my ability
• Food Lion Super Market, Rome, Georgia – Produce Department – Associate / Assistant Manager
(age 21-22, 13 month duration, left due to opportunity of travel opportunity with new job position)
-Handled all operations of the department, tracked inventory on a regular basis, kept department clean, tidy,
sanitized, and fully stocked complying with all state and federal laws and regulations,
-Culled produce twice per shift to ensure no expired product on shelves
-Managed department associates with detailed typed guidelines during shifts to ensure company standards
exceeded expectation
-Created product orders with vendors based on demand to ensure all products were available and once in
stock, in accordance with merchandising standards and company quality to please customers to the best of my
ability while staying within my allocated budget
-Developed pricing plans and created promotional marketing events to maximize profits on surplus products
to reduce daily waste
-Created a weekly schedule coordinating my teams individual schedules and requests
-Prepared weekly sales reports
-Ensured all records were kept accurate with transfers, purchases, and sales among different departments and
all bills were processed in timely manors
-Trained my team on new products and policies
-Worked with my store manager through hiring processes
-Worked closely to job shadow Produce Manager and assist with whatever tasks required of me
-Cross trained in a variety of departments to acquire more hours and help out other departments including
Frozen, Meats, Truck and Stock, Secret Shopper Security, Registers, and Janitorial
• Big Sky Resorts, Big Sky, Montana – Vacation Home Assistant
(age 22, 3 month duration, left due to company taking over a month to deposit initial paychecks, bad living
conditions, experienced a nearly fatal car accident totaling my means of transportation to and from work,
news of pregnancy immediately following vehicle accident during hospitalization, decided to go back to
Georgia to be with family)
-Newer department created to work for the resorts website and Realty department's internal records in
documenting each type of unit from room to room to showcase amenities, individual styling, and to ensure
tenants were keeping each home up to company standards and abiding by guidelines.
-Worked both with teams and independently delegating different sections of homes to ensure optimal
workday efficiency.
-Documented and created Power Points for each unit as virtual walk-troughs of each home and documented
imperfections and other issues and made sure this was all properly communicated with maintenance in a
timely manor so no units stayed unavailable longer than necessary to the best of my ability,
-Kept open communication among coworkers while orchestrating daily documentation of each item in each
rental through photos and regular in person checks to ensure each vacation home/rental was not missing any
items nor had any broken/ destroyed items to report to insurance and to hold those responsible accountable
for their actions, most of the data entry work done through Ipad devices,
-Regular meetings with team to go over progress and issues at the end of each shift
• Stay At Home Mother, East Ridge, Tennessee
(age 22-present, so far 9 month duration due to recovering from vehicle accident injuries and being supported
by fiance's Suntrust Bank job position's income as not to have to put our child into daycare immediately)
This is why I am currently seeking a remote Work-From-Home based position, in need of extra income to
contribute to my family's financial standing.
• Mott's Studio Vintage Ads – Ebay, online operated business
(ages 16 - present, worked with this company on and off through the years as a means of additional side
income, family run business)
-Tracked, packaged, and processed shipping for online orders
-Made certain that product tubes were brought to Post Office in a timely manor to ensure product was
received within shipping dates
-Created promotional events online to increase sales
-Answered customer questions and concerns through phone and email with care to ensure and maintain an
optimal Ebay seller's rating -also to promote company reliability and overall customer happiness
• Freelance Cosmetologist – Mobile Cosmo Gypsy Hair Care - self run business, mainly as a means of
additional side income through the years
(ages 17 – present, mostly hair cutting and styling, color application, etc.)
-Enhanced customer communication skills and how to better handle uncomfortable situations under pressure
-Enhanced time management abilities
-Fulfilling to be able to set my own schedule, essentially be my own boss, and to hold myself accountable
Education
• Model High School, Rome, Georgia
-Class of 2013 - High School Diploma
-3.7/3.8 GPA
-Relevant Coursework – Overview of Computer Applications, Microsoft office, etc., Introduction to Business
practices, Typing lessons -70+ WPM
• Georgia Northwestern Technical College
-Graduated 2014 – Master Cosmetologist Degree and Certification
-Acquired many customer service and issue management skills here, as well as entrepreneurial tips for
running your own business and successful time management
• Georgia Highlands College – Some College, Art Major Pathway, Psychology Minor
(discontinued after 4 semesters due to travel opportunities at the time, will be re-enrolling in online classes
either here or another online College/University program beginning Fall 2019)
-Relevant Coursework – Psychology - obtaining better understanding of human nature enabling a deeper
sense of how to better handle future business endeavors with people and how to better handle customer issues
in the future to successfully achieve goals and aspirations.
-Computer Applications Course (Required in pathway) Online Computer Skills for the Workplace– Deeper
understanding of the skills I acquired prior to college of how to successfully use different computer software,
programs, and applications. Troubleshooting issues, creating data sheets, graphs and charts with Office suite
software, adding and editing data in databases, recognizing functions of modern computer components and
getting an overall general understanding of technological literacy