Quality Assurance Testing Professional
Lucas Jumba
Email: Lucas.U------------
Mobile:------------
Career Objective
Quality Assurance Testing Professional with extensive IT Background and advanced QA Professional Training seeking a challenging career opportunity as Software QA Analyst, QA Engineer/Tester in the competitive information technology industry, to utilize my skills and abilities that help professional growth while being resourceful, innovative, and flexible.
Professional Summary
• Quality Assurance professional with diverse experience in Quality Assurance, Quality Control and Manual Testing in Distributed Client/Server, Web-based, and Mobile environments.
• Experience in Test Planning, Test Cases Design, Requirements Analysis, Test Analysis, Defect Identification, Manual Test Execution, and Project Test Coordination. • Solid understanding of the Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and all application phases from requirements gathering through production deployment and maintenance.
• Experience in Testing: Functional, Static, GUI, Regression, Integration, System, Browser Compatibility, Security, User Acceptance, and Database Validation.
• Deep understanding of the QA workflow and test management process from requirements gathering through test reporting.
• Proven record of completed projects with exceptional quality.
• Natural team player with excellent time management skills having profound insight to determine priorities, schedule work, and meet critical deadlines.
• Strong ability to work independently when the need arises.
• Excellent analytical and dynamic troubleshooting skills with exceptional interpersonal and communication skills.
• Hardworking, self-motivated team player with a result-oriented attitude.
• Extensive IT background in Desktop, Application, Browser and Network support
Academic Qualification
• University of South Florida, Tampa FL, US - Bachelor of Science: Computer Information Systems 2018-2020
• South Florida Community College, Avon Park FL, US Associate of Arts: Liberal Arts 1994-1996
Certifications
• ISTQB Foundation Level Software Testing Certification (CTFL)
• ASTQB Certified Mobile Tester (Currently in Progress)
• Professional Training in Quality Assurance and Testing
• Importance of Static Testing in Achieving a High ROI
• CompTIA A+ Certification (Desktop Support)
Technical Skills
SKILLS
TOOLS
Operating Systems
Windows XP/Windows 7/8/10, Unix.
Languages/ Database(s)
Java, SQL, Java Script/Oracle, SQL Sever 2008
Automation Tools/Test Management Tools
Xenu, QA Coverage, TestLink, Zephyr, SCCM Patch Manager, Active Directory, PDQ Deploy, ConnectWise
Domain Knowledge
IT Front End Support, Ecommerce, Mobile, Healthcare, Telecommunications
Professional Experience
QA Mentor, Inc. New York, NY October 2018 – Present
Quality Assurance Tester
• Participate in functional, usability, integration, mobile, cross-browser compatibility testing of multiple external and internal projects.
• Requirements static testing and gaps identification.
• Established traceability matrix between functional requirements and test cases to assure comprehensive coverage
• Worked closely with offshore testing teams located in India and Ukraine to perform project testing activities.
• Evaluated test management products and compared with QA Coverage tool functionality.
• Conducting static testing for multiple clients on user stories, use cases, functional requirements, user requirements, wireframes and prototypes.
• Provided daily status Test Execution Updates to Project Test Coordinator by outlining potential risks and test execution blockages.
• Participated in defects review sessions with development team and new feature requirements review with Business Analysts and Product Owner.
• Responsible for testing QA e-learning courses for content, lesson structure and coverage.
• Identified over 100 defects during testing execution phase and provided 7 recommendations on how to improve usability and end-to-end workflow.
• Performed Functional, Regression, Integration, UI, Compatibility testing for following projects:
- Website Testing- "Youtheory” Website – Functional Testing
- Website Testing- “Constitutional Change in Japan” Website – Functional Testing
- APP(Game) Testing- “Basketball Crew 2k19” Android/iOS – Functional Testing
- Mobile APP Testing- “Speerit v1.1.2 Beta “Android/iOS -Functional Testing
Multiple Crowdsourcing Testing Project Activities from 2015-Present
1. Utest (------------)- Project: Multiple Projects
Actively participated in the following projects:
• Website Testing- American Eagle online store (------------) – Functional Testing
• Website Testing- Publix online store (------------) – Functional Testing
2. User Test (------------)- Project: Multiple Projects
Actively participated in the following projects:
• Application Testing- New Windows GUI testing -Tested setting up Windows on a new computer using a new upcoming Windows GUI. Test was via (aka.ms)- a live prototype. Used UserT------------ video screen capture to record on screen actions and play by play audio commentary to voice any frustrations, explain found bugs, surprises or possible improvements to the new Windows GUI– Functional Testing
• Mobile APP Testing- Tested managing wireless/mobile phone service, internet, TV, and landline account all from a single mobile app– Functional Testing
3. Testbirds (------------)- Project: Multiple Projects
• Actively participated in product Testing projects: Testing in-home Smart Devices
HSN (Home Shopping Network), St. Petersburg, FL. October 2016-October 2018
Technical Services Analyst
• Verified agent information was entered correctly in business-critical application CLIC.
• Validated that the CLIC application was working per customer expectation after Development fixes.
• Provided Central IT Helpdesk support on the phone, via email and Ticketing system for all HSN employees.
• Provided Troubleshooting of Desktop, LAN, remote access (VPN) and Citrix issues.
• Supported hundreds of working from home customer service agents utilizing their own devices via Citrix.
• Troubleshooting many different browsers and Operating systems user issues.
• Utilizing Active Directory to manage user accounts on a daily basis including adding or removing users from OU's or groups as requested by resource app-rovers.
• Full Mobile device management including providing access via Active Directory groups and managing users and devices via AirWatch.
• Created and executed procedures for setting up Company email on personal devices resulting in reduced average call handling time by 35%
• Created and executed procedures for installing RSA token authentication on a personal device like an Android, iPhone, iPad etc.
• Created procedures for Microsoft Verification (Multi-Factor Authentication) MFA setup used by HSN employees and contractors to connect to company resources remotely via VPN or Citrix
Verizon, Tampa, FL. June 2007- December 2015
MTS I-Tech Support
• Verified Tickets closed by other helpdesk agents/engineers had followed strictly set Verizon ticket closure guidelines like documenting all steps taken to resolve issue.
• Validated all IT issues reported by Executives were resolved to their satisfaction via a follow up phone call the minute their open ticket was marked as resolved by support.
• IT Helpdesk Call Center for all Verizon employees domestic and International. Handling IT related incidents via both phone and Live-chat.
• Troubleshoot Desktop, LAN and remote access (VPN) issues. Utilizing remote control tools when necessary to quickly resolve end user issues.
• Carefully documented and dispatched issues that need to go to next Level support for resolution. Detailed documentation is key especially when supporting multiple applications.
• Monitored center call volume and strategized with on-call leads in case of any anomalies.
• Acted as a liaison between IT agents and the on-call lead for any escalations.
Pomeroy IT Solutions, Tampa, FL. September 2003- June 2007
HelpDesk PC Consultant
• Validated printer hardware issues had been resolved by HP or any other outside printer Vendor before closing any open Printer Tickets.
• First level support on the phone in Helpdesk Call Center environment.
• Troubleshoot Desktop, LAN and remote access (VPN) issues.
• Utilized remote control tools when necessary to quickly resolve customer issues.
• Carefully documented and dispatched issues that need to go to next Level support for resolution.
• Created procedure for keeping track of critical issues reported to the helpdesk
• Created procedure for keeping track of recurring issues reported to the helpdesk
Jabil Circuit, St. Petersburg, FL November 2000 - September 2003
ICT Technician/ Tester
• Duties as an ICT Technician included performing In-Circuit Testing of multiple circuit boards (PCB) for Cisco Systems, Dell Computers, General Motors etc.
• As an ICT Technician I was introduced to the basics of Testing using provided specifications. The importance of documenting all Tests including Regression Testing results for every board using the board serial number.
• Participated in functional testing also as part of cross training at Jabil Circuit
Lucas Jumba
Email: Lucas.U------------
Mobile:------------
Career Objective
Quality Assurance Testing Professional with extensive IT Background and advanced QA Professional Training seeking a challenging career opportunity as Software QA Analyst, QA Engineer/Tester in the competitive information technology industry, to utilize my skills and abilities that help professional growth while being resourceful, innovative, and flexible.
Professional Summary
• Quality Assurance professional with diverse experience in Quality Assurance, Quality Control and Manual Testing in Distributed Client/Server, Web-based, and Mobile environments.
• Experience in Test Planning, Test Cases Design, Requirements Analysis, Test Analysis, Defect Identification, Manual Test Execution, and Project Test Coordination. • Solid understanding of the Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and all application phases from requirements gathering through production deployment and maintenance.
• Experience in Testing: Functional, Static, GUI, Regression, Integration, System, Browser Compatibility, Security, User Acceptance, and Database Validation.
• Deep understanding of the QA workflow and test management process from requirements gathering through test reporting.
• Proven record of completed projects with exceptional quality.
• Natural team player with excellent time management skills having profound insight to determine priorities, schedule work, and meet critical deadlines.
• Strong ability to work independently when the need arises.
• Excellent analytical and dynamic troubleshooting skills with exceptional interpersonal and communication skills.
• Hardworking, self-motivated team player with a result-oriented attitude.
• Extensive IT background in Desktop, Application, Browser and Network support
Academic Qualification
• University of South Florida, Tampa FL, US - Bachelor of Science: Computer Information Systems 2018-2020
• South Florida Community College, Avon Park FL, US Associate of Arts: Liberal Arts 1994-1996
Certifications
• ISTQB Foundation Level Software Testing Certification (CTFL)
• ASTQB Certified Mobile Tester (Currently in Progress)
• Professional Training in Quality Assurance and Testing
• Importance of Static Testing in Achieving a High ROI
• CompTIA A+ Certification (Desktop Support)
Technical Skills
SKILLS
TOOLS
Operating Systems
Windows XP/Windows 7/8/10, Unix.
Languages/ Database(s)
Java, SQL, Java Script/Oracle, SQL Sever 2008
Automation Tools/Test Management Tools
Xenu, QA Coverage, TestLink, Zephyr, SCCM Patch Manager, Active Directory, PDQ Deploy, ConnectWise
Domain Knowledge
IT Front End Support, Ecommerce, Mobile, Healthcare, Telecommunications
Professional Experience
QA Mentor, Inc. New York, NY October 2018 – Present
Quality Assurance Tester
• Participate in functional, usability, integration, mobile, cross-browser compatibility testing of multiple external and internal projects.
• Requirements static testing and gaps identification.
• Established traceability matrix between functional requirements and test cases to assure comprehensive coverage
• Worked closely with offshore testing teams located in India and Ukraine to perform project testing activities.
• Evaluated test management products and compared with QA Coverage tool functionality.
• Conducting static testing for multiple clients on user stories, use cases, functional requirements, user requirements, wireframes and prototypes.
• Provided daily status Test Execution Updates to Project Test Coordinator by outlining potential risks and test execution blockages.
• Participated in defects review sessions with development team and new feature requirements review with Business Analysts and Product Owner.
• Responsible for testing QA e-learning courses for content, lesson structure and coverage.
• Identified over 100 defects during testing execution phase and provided 7 recommendations on how to improve usability and end-to-end workflow.
• Performed Functional, Regression, Integration, UI, Compatibility testing for following projects:
- Website Testing- "Youtheory” Website – Functional Testing
- Website Testing- “Constitutional Change in Japan” Website – Functional Testing
- APP(Game) Testing- “Basketball Crew 2k19” Android/iOS – Functional Testing
- Mobile APP Testing- “Speerit v1.1.2 Beta “Android/iOS -Functional Testing
Multiple Crowdsourcing Testing Project Activities from 2015-Present
1. Utest (------------)- Project: Multiple Projects
Actively participated in the following projects:
• Website Testing- American Eagle online store (------------) – Functional Testing
• Website Testing- Publix online store (------------) – Functional Testing
2. User Test (------------)- Project: Multiple Projects
Actively participated in the following projects:
• Application Testing- New Windows GUI testing -Tested setting up Windows on a new computer using a new upcoming Windows GUI. Test was via (aka.ms)- a live prototype. Used UserT------------ video screen capture to record on screen actions and play by play audio commentary to voice any frustrations, explain found bugs, surprises or possible improvements to the new Windows GUI– Functional Testing
• Mobile APP Testing- Tested managing wireless/mobile phone service, internet, TV, and landline account all from a single mobile app– Functional Testing
3. Testbirds (------------)- Project: Multiple Projects
• Actively participated in product Testing projects: Testing in-home Smart Devices
HSN (Home Shopping Network), St. Petersburg, FL. October 2016-October 2018
Technical Services Analyst
• Verified agent information was entered correctly in business-critical application CLIC.
• Validated that the CLIC application was working per customer expectation after Development fixes.
• Provided Central IT Helpdesk support on the phone, via email and Ticketing system for all HSN employees.
• Provided Troubleshooting of Desktop, LAN, remote access (VPN) and Citrix issues.
• Supported hundreds of working from home customer service agents utilizing their own devices via Citrix.
• Troubleshooting many different browsers and Operating systems user issues.
• Utilizing Active Directory to manage user accounts on a daily basis including adding or removing users from OU's or groups as requested by resource app-rovers.
• Full Mobile device management including providing access via Active Directory groups and managing users and devices via AirWatch.
• Created and executed procedures for setting up Company email on personal devices resulting in reduced average call handling time by 35%
• Created and executed procedures for installing RSA token authentication on a personal device like an Android, iPhone, iPad etc.
• Created procedures for Microsoft Verification (Multi-Factor Authentication) MFA setup used by HSN employees and contractors to connect to company resources remotely via VPN or Citrix
Verizon, Tampa, FL. June 2007- December 2015
MTS I-Tech Support
• Verified Tickets closed by other helpdesk agents/engineers had followed strictly set Verizon ticket closure guidelines like documenting all steps taken to resolve issue.
• Validated all IT issues reported by Executives were resolved to their satisfaction via a follow up phone call the minute their open ticket was marked as resolved by support.
• IT Helpdesk Call Center for all Verizon employees domestic and International. Handling IT related incidents via both phone and Live-chat.
• Troubleshoot Desktop, LAN and remote access (VPN) issues. Utilizing remote control tools when necessary to quickly resolve end user issues.
• Carefully documented and dispatched issues that need to go to next Level support for resolution. Detailed documentation is key especially when supporting multiple applications.
• Monitored center call volume and strategized with on-call leads in case of any anomalies.
• Acted as a liaison between IT agents and the on-call lead for any escalations.
Pomeroy IT Solutions, Tampa, FL. September 2003- June 2007
HelpDesk PC Consultant
• Validated printer hardware issues had been resolved by HP or any other outside printer Vendor before closing any open Printer Tickets.
• First level support on the phone in Helpdesk Call Center environment.
• Troubleshoot Desktop, LAN and remote access (VPN) issues.
• Utilized remote control tools when necessary to quickly resolve customer issues.
• Carefully documented and dispatched issues that need to go to next Level support for resolution.
• Created procedure for keeping track of critical issues reported to the helpdesk
• Created procedure for keeping track of recurring issues reported to the helpdesk
Jabil Circuit, St. Petersburg, FL November 2000 - September 2003
ICT Technician/ Tester
• Duties as an ICT Technician included performing In-Circuit Testing of multiple circuit boards (PCB) for Cisco Systems, Dell Computers, General Motors etc.
• As an ICT Technician I was introduced to the basics of Testing using provided specifications. The importance of documenting all Tests including Regression Testing results for every board using the board serial number.
• Participated in functional testing also as part of cross training at Jabil Circuit