Quality Assurance
JUNE JOHNSON
875 E. Silverado Ranch Blvd., Las Vegas, NV 89183 | ------------ | ------------
Profile
A versatile professional with a combined 13 years of experience in quality assurance, software testing, requirements gathering and documenting, user experience, customer service/support, operations management, document imaging, and loan servicing.
Experienced in diverse test methodologies, planning, design, and execution to validate the quality of software applications against requirements to ensure customer satisfaction, a great user experience (UX), and a "bug free" product as much as possible.
I demonstrate strong attention to details, interpersonal communication, relationship building/managing, time management, troubleshooting, and work team strategies.
Skills
• SDLC & STLC
• Agile-Scrum, Waterfall, Spiral Models
• MS Report Server & SQL
• MS TFS, Test Manager, JIRA, ALM
• Banking Applications • Leadership
• Interpersonal Communication
• Requirements Elicitation/Documenting
• Customer Service & Support
• Health Insurance Systems
Work History
Software QA Tester 08/2017 to 06/2019
Breckpoint, Inc. – Las Vegas, NV
Performed quality assurance testing for internal compliance based and web-based applications.
Translated business requirements documents and specs into test cases.
Assigned defect priorities, as well as tracked and provided statuses on them each sprint.
Attended meetings with Product Managers, Business Analysts, Scrum Master, Software Engineers, and Developers, for sprint planning efforts and defect resolution priorities and to provide feedback on user experience issues identified during testing.
Occasionally led Stakeholders bi-weekly meetings.
Provided software support and resolved application issues for end users.
Logged, modified, and closed support issues via issue tracking system.
Administered training to an audience of 10-20 end-users prior to software release into production.
Tested and established new users accounts, managed access levels, and reset passwords.
Created, updated, and managed test plans, test cases, user stories or product backlog requirements.
Systems QA Analyst 03/2015 to 07/2017
Wells Fargo – St. Paul, MN
Performed quality assurance & user acceptance testing for internal or vendor compliance/risk based banking applications.
Liaised with Product Owners, BA’s, various levels of management, vendors, and other members of the project team.
Designed and managed test plans, test cases, and defects using TFS.
Documented, updated and reviewed business requirements documentation.
Managed all testing resources for each project and ensured the testing schedules were being followed and timely.
Facilitated weekly status meetings via conference until all sign-offs were secured from UAT and Production testers.
Administered training to 15-20 end-users prior to production release.
Business Analyst 06/2009 to 03/2015
Wells Fargo – Minneapolis, MN
Acted as the liaison between Project Managers, Product Owners, Stakeholders, Developers, and Vendors.
Collected, communicated and documented software requirements.
Performed UAT and/or QA testing for internal and vendor applications and hardware equipment.
Created/removed users accounts, managed access levels, and reset passwords.
Created end user documentation for new features and enhancements.
Administered group training to end-users prior to production roll out.
Performed trouble-shooting steps and provided technical support to end users.
Operations Manager 05/2004 to 06/2009
Wells Fargo – Minneapolis, MN
Provided leadership and direction for a team of 17 responsible for processing collateral loan reviews, and document imaging within a production environment.
Interviewed, hired, provided coaching, professional development, bi- annual performance feedback, annual merit increases, and terminations.
Planned and allocated resources to successfully meet all departmental deadline-driven projects.
Address escalated customer service issues efficiently resolving issues to drive client satisfaction and retention.
Prepared and delivered managerial review of monthly reporting on the team’s quality and production standards.
Ensured compliance with electronic storage retention policies based upon EILM standards mitigating compliance related risks. Negotiated contracts with external clients that included timelines and pricing for imaging services.
Created new hire checklists and onboarded new hires per the checklist.
Leveraged technical skills to provide level one support for the Kofax Imaging System and its hardware components.
Conducted UAT for the Kofax Capture Imaging platform, testing the recommended updates and enhancement
Validated production for the imaging platform testing hardware and software to support the team’s use of document scanners and handheld scanners used for processing.
Education
College of Southern Nevada – Henderson, NV - Certificate of Achievement in Software Analyst (Enrolled)
JanBask Training - Certificate of Completion in Quality Assurance (2019)
Hennepin Technical College - Minneapolis, MN 2015 A.A.S in Business Analyst (2015)
Minneapolis, MN 2015 A.A.S. in Management Information Systems (2015)
JUNE JOHNSON
875 E. Silverado Ranch Blvd., Las Vegas, NV 89183 | ------------ | ------------
Profile
A versatile professional with a combined 13 years of experience in quality assurance, software testing, requirements gathering and documenting, user experience, customer service/support, operations management, document imaging, and loan servicing.
Experienced in diverse test methodologies, planning, design, and execution to validate the quality of software applications against requirements to ensure customer satisfaction, a great user experience (UX), and a "bug free" product as much as possible.
I demonstrate strong attention to details, interpersonal communication, relationship building/managing, time management, troubleshooting, and work team strategies.
Skills
• SDLC & STLC
• Agile-Scrum, Waterfall, Spiral Models
• MS Report Server & SQL
• MS TFS, Test Manager, JIRA, ALM
• Banking Applications • Leadership
• Interpersonal Communication
• Requirements Elicitation/Documenting
• Customer Service & Support
• Health Insurance Systems
Work History
Software QA Tester 08/2017 to 06/2019
Breckpoint, Inc. – Las Vegas, NV
Performed quality assurance testing for internal compliance based and web-based applications.
Translated business requirements documents and specs into test cases.
Assigned defect priorities, as well as tracked and provided statuses on them each sprint.
Attended meetings with Product Managers, Business Analysts, Scrum Master, Software Engineers, and Developers, for sprint planning efforts and defect resolution priorities and to provide feedback on user experience issues identified during testing.
Occasionally led Stakeholders bi-weekly meetings.
Provided software support and resolved application issues for end users.
Logged, modified, and closed support issues via issue tracking system.
Administered training to an audience of 10-20 end-users prior to software release into production.
Tested and established new users accounts, managed access levels, and reset passwords.
Created, updated, and managed test plans, test cases, user stories or product backlog requirements.
Systems QA Analyst 03/2015 to 07/2017
Wells Fargo – St. Paul, MN
Performed quality assurance & user acceptance testing for internal or vendor compliance/risk based banking applications.
Liaised with Product Owners, BA’s, various levels of management, vendors, and other members of the project team.
Designed and managed test plans, test cases, and defects using TFS.
Documented, updated and reviewed business requirements documentation.
Managed all testing resources for each project and ensured the testing schedules were being followed and timely.
Facilitated weekly status meetings via conference until all sign-offs were secured from UAT and Production testers.
Administered training to 15-20 end-users prior to production release.
Business Analyst 06/2009 to 03/2015
Wells Fargo – Minneapolis, MN
Acted as the liaison between Project Managers, Product Owners, Stakeholders, Developers, and Vendors.
Collected, communicated and documented software requirements.
Performed UAT and/or QA testing for internal and vendor applications and hardware equipment.
Created/removed users accounts, managed access levels, and reset passwords.
Created end user documentation for new features and enhancements.
Administered group training to end-users prior to production roll out.
Performed trouble-shooting steps and provided technical support to end users.
Operations Manager 05/2004 to 06/2009
Wells Fargo – Minneapolis, MN
Provided leadership and direction for a team of 17 responsible for processing collateral loan reviews, and document imaging within a production environment.
Interviewed, hired, provided coaching, professional development, bi- annual performance feedback, annual merit increases, and terminations.
Planned and allocated resources to successfully meet all departmental deadline-driven projects.
Address escalated customer service issues efficiently resolving issues to drive client satisfaction and retention.
Prepared and delivered managerial review of monthly reporting on the team’s quality and production standards.
Ensured compliance with electronic storage retention policies based upon EILM standards mitigating compliance related risks. Negotiated contracts with external clients that included timelines and pricing for imaging services.
Created new hire checklists and onboarded new hires per the checklist.
Leveraged technical skills to provide level one support for the Kofax Imaging System and its hardware components.
Conducted UAT for the Kofax Capture Imaging platform, testing the recommended updates and enhancement
Validated production for the imaging platform testing hardware and software to support the team’s use of document scanners and handheld scanners used for processing.
Education
College of Southern Nevada – Henderson, NV - Certificate of Achievement in Software Analyst (Enrolled)
JanBask Training - Certificate of Completion in Quality Assurance (2019)
Hennepin Technical College - Minneapolis, MN 2015 A.A.S in Business Analyst (2015)
Minneapolis, MN 2015 A.A.S. in Management Information Systems (2015)