Qualified candidate
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Qualified candidate

Savita Jones
1016 Milnor St. Jacksonville, Fl. 32206 Cell No:------------
Email: S------------
OBJECTIVE STATEMENT
TO SECURE A POSITION OF HELP DESK SPECIALIST WHERE MY TECHNICAL PROBLEM-SOLVING SKILLS ARE WELL UTILIZED.
PROFILE SUMMARY

TOP-PERFORMING ENTREPRENEUR WITH EXPERIENCE PROVIDING CUSTOMER SERVICE SUPPORT FOR OFFICE AUTOMATION APPLICATIONS, PERSONAL COMPUTERS AND PERIPHERALS. STRONG BACKGROUND IN ANSWERING, EVALUATING AND PRIORITIZING INCOMING TELEPHONE CALLS, VOICE MAIL, EMAIL AND IN-PERSON REQUESTS FOR ASSISTANCE. DYNAMIC PERFORMER WITH THE ABILITY TO MONITOR HELP DESK SYSTEMS FOR INCOMING REQUESTS AND RESOLVE ISSUES ACCORDINGLY. USES MODERN TROUBLESHOOTING TECHNIQUES TO REPAIR AND MAINTAIN DESKTOP, LAPTOP, PRINTER, HARDWARE AND OTHER PERIPHERAL DEVICES. CAN EFFECTIVELY SERVE AS AN INITIAL POINT OF CONTACT FOR PROBLEM RESOLUTION, PLACING SPECIAL FOCUS ON EXCEPTIONAL CUSTOMER SERVICES, WHILE ALSO DEMONSTRATING OUTSTANDING CAPACITY FOR FOLLOWING UP WITH CUSTOMERS TO PROVIDE FEEDBACK AND SEE PROBLEMS THROUGH TO TIMELY RESOLUTION.

ADEPT AT MAKING QUICK DECISIONS IN A BUSY ENVIRONMENT TO MAINTAIN PRODUCTIVITY. SPECIALIZE IN SETTING GENERAL SALES OBJECTIVES, MANAGING STAFF AND RESOLVING ISSUES. METICULOUS, DETAILED AND THOROUGH WITH A GREAT SENSE OF JUSTICE AND PEACEABLE LIVING. WELL-VERSED IN ESTABLISHING SOLID RELATIONSHIPS WITH PROFESSIONALS AND INDIVIDUALS WHILE MAINTAINING HIGH ETHICAL AND QUALITY STANDARDS, PROFESSIONAL DEMEANOR, AND A COOPERATIVE ATTITUDE.

KNOWLEDGE, SKILLS AND ABILTIES
• PROFICIENCY IN MICROSOFT OFFICE (ACCESS, EXCEL, WORD, POWERPOINT, PUBLISHER, SPREADSHEET TABULATIONS, INTERNET/NETWORKING).
• ABILITY TO WORK WELL IN A FAST-PACED, HIGH-PRESSURE ENVIRONMENT
• ACCURACY AND ATTENTION TO DETAIL
• STRONG ANALYTICAL SKILLS
• PROFICIENT IN A NUMBER OF OPERATING SYSTEMS AND APPLICATIONS.
• A SOLID REPUTATION FOR PROFESSIONALISM AND RESPONSIVENESS.
• UPDATE THE INTERNAL KNOWLEDGEBASE WITH ISSUE RESOLUTION DETAILS
• BASIC WORKING KNOWLEDGE OF ACTIVE DIRECTORY
• A STRONG GRASP OF BASIC HARDWARE AND NETWORK SUPPORT PRINCIPLES
• ABILITY TO DELIVER QUALITY CUSTOMER SERVICE THROUGH BOTH PHONE AND FACE TO FACE INTERACTIONS
• BE ABLE TO CREATE GOOD RELATIONS WITH COLLEAGUES AND CLIENTS
• POSSESS A HIGH LEVEL OF PROFESSIONALISM AND STRONG LEVEL OF CUSTOMER SERVICES
• ABILITY TO DEMONSTRATE EXCEPTIONAL LEADERSHIP, INTELLECTUAL CURIOSITY, AND SOCIAL CONSCIOUSNESS.
• EXCELLENT PLANNING AND ORGANIZATIONAL SKILLS
• QUICK LEARNER AND DEMONSTRATED A PROBLEM SOLVER
• STRONG ORAL AND WRITTEN COMMUNICATION SKILLS
CORE COMPETENCIES

• REGULATORY COMPLIANCE AND STANDARDS
• TECHNICAL SUPPORT
• TROUBLESHOOTING
• WALKTHROUGHS
• PROBLEM ESCALATION
• RECORD KEEPING
• FOLLOW-UP
• OPERATIONAL INTEGRITY
• DOCUMENTATION
• ISSUE IDENTIFICATION
• ACTIVITY REPORTS
• NETWORK SOLUTIONS
• TICKET HANDLING
• MAINTENANCE
• END USER CONTROL
• QUALITY CONTROL



PROFESSIONAL EXPERIENCE
ALKAVITA ALKALINE WATER, LLC.
JACKSONVILLE, FL.
OWNER/MANAGER OCT 2016 TO CURRENT
• RECEIVED AND PROCESSED ORDERS FROM CUSTOMERS AND ORGANIZATIONS.
• SCHEDULED DELIVERIES FOR ORDERS PROCESSED FOR BOTTLED WATER
• ACCEPTED PAYMENTS, CASH REGISTER OPERATIONS, WELCOMED AND ANSWERED CUSTOMER QUESTIONS AND PROVIDING RECEIPT FOR EACH TRANSACTION.
• HIRED EMPLOYEES, CREATED SCHEDULES, ENSURED COMPANY INVENTORY WAS MAINTAINED IN ACCORDANCE TO ORDERS PLACED.
• ATTRACTED POTENTIAL CUSTOMERS AND RETAINED EXISTING ONES BY DEVELOPING, IMPLEMENTING AND EXECUTING STRATEGIC MARKETING PLANS FOR THE COMPANY.
• PROVIDED BRANDING FOR THE COMPANY ON ALL MEDIA PLATFORMS
• SET UP AT VENDOR EVENTS AND PROVIDED CUSTOMER INFORMATION ABOUT THE COMPANY.

GOKART SHOPPING, LLC.
JACKSONVILLE, FL.
OWNER/MANAGER MAR 2015 TO OCT 2018
• ACCEPTED PAYMENTS, CASH REGISTER OPERATIONS, WELCOMED AND ANSWERED CUSTOMER QUESTIONS AND PROVIDING RECEIPT FOR EACH TRANSACTION.
• HIRED EMPLOYEES, CREATED SCHEDULES, REPLENISHED AND MONITORED STOCK LEVELS
• ATTRACTED POTENTIAL CUSTOMERS AND RETAINED EXISTING ONES BY DEVELOPING, IMPLEMENTING AND EXECUTING STRATEGIC MARKETING PLANS FOR THE COMPANY.
• PROVIDED BRANDING FOR THE COMPANY ON ALL MEDIA PLATFORMS
• SET UP AT VENDOR EVENTS AND PROVIDED CUSTOMER INFORMATION ABOUT THE COMPANY.


MARK ONE FINANCIAL
JACKSONVILLE, FL.
INSURANCE DEPARTMENT FOR CAR LOAN NOV 2013 TO SEP 2014
• PHONED CONSUMERS AND OBTAINED CAR AND GAP INSURANCE INFORMATION AND ANY DOCUMENTS PERTAINING TO THE DAMAGE AND VALUE OF THE VEHICLE. ATTEMPTED TO COLLECT ON THE FULL AMOUNT OF THE DEBT TO PAY ANY REMAINING BALANCE ON THE CAR LOAN.
• PHONED INSURANCE COMPANIES AND OBTAINED VEHICLE VALUE INFORMATION. ATTEMPTED TO COLLECT ON THE FULL AMOUNT OF THE DEBT TO PAY ANY REMAINING BALANCE ON THE CAR LOAN.
• RESPONSIBLE FOR ADHERING TO STATE LAWS, FDCPA LAWS, AND COMPANY POLICIES.
• MAINTAINED HIGH REVENUE RESULTING IN HIGH COMMISSION.
• MAINTAINED COMPANY EXPECTATIONS FOR ACCOUNTS AND CALLS MADE AND WORKED PER MONTH.
• ASSISTED MANAGEMENT BY UPDATING PAYMENT BOARDS, ALONG WITH BANK VERIFICATIONS WHEN NEEDED.

MARK ONE FINANCIAL
JACKSONVILLE, FL.
CAR LOAN COLLECTIONS JUL 2013 TO OCT 2013
• RESPONSIBLE FOR ADHERING TO STATE LAWS, FDCPA LAWS, AND COMPANY POLICIES.
• MAINTAINED HIGH REVENUE RESULTING IN HIGH COMMISSION.
• MAINTAINED COMPANY EXPECTATIONS FOR ACCOUNTS AND CALLS MADE AND WORKED PER MONTH.
• ASSISTED MANAGEMENT BY UPDATING PAYMENT BOARDS, ALONG WITH BANK VERIFICATIONS WHEN NEEDED.
• PHONED CONSUMERS AND ATTEMPTED TO COLLECT ON THE FULL AMOUNT OF THE DEBT, PAYMENT, OR ARRANGED FOR PAYMENTS TO BE MADE ON A VOLUNTARY BASIS.








LAW OFFICE OF HAROLD E. SCHERR
LAKE MARY, FL.
CREDIT COLLECTOR APR 2012 TO APR 2013
• PRE LEGAL (LITIGATION COLLECTIONS)
• RESPONSIBLE FOR ADHERING TO STATE LAWS, FDCPA LAWS, AND COMPANY POLICIES.
• MAINTAINED HIGH REVENUE RESULTING IN HIGH COMMISSION.
• MAINTAINED COMPANY EXPECTATIONS FOR ACCOUNTS AND CALLS MADE AND WORKED PER MONTH.
• ASSISTED MANAGEMENT BY UPDATING PAYMENT BOARDS, ALONG WITH BANK VERIFICATIONS WHEN NEEDED.
• PHONED CONSUMERS AND ATTEMPTED TO COLLECT ON THE FULL AMOUNT OF THE DEBT, PAYMENT, OR ARRANGED FOR PAYMENTS TO BE MADE ON A VOLUNTARY BASIS.

COMCAST
JACKSONVILLE, FL.
BILLING CAE NOV 2010 TO APR 2012
• ASSISTED NEW AND EXISTING CUSTOMERS WITH THE UNDERSTANDING OF THEIR BILL.
• PROVIDED CUSTOMER ASSISTANCE WITH MAKING THE NECESSARY ADJUSTMENTS /CREDITS TO CUSTOMERS ACCOUNT BY ADDING AND REMOVING REQUESTED SERVICES.
• MAINTAINED COMPANY EXPECTATIONS FOR VOC SCORES, ACW, HOLD TIME, AND CALLS PER PRODUCTIVE HOUR.

COMCAST
JACKSONVILLE, FL.
SALES REPRESENTATIVE MAR 2010 TO NOV 2010
• RESPONSIBLE FOR SYSTEM AND PRODUCT KNOWLEDGE.
• PARTNERED WITH BEST BUY BY ASSISTING NEW AND EXISTING CUSTOMERS CHOOSE THE BEST FIT PLANS AND PACKAGES FOR NEWLY PURCHASED EQUIPMENT.
• RESPONSIBLE FOR MAINTAINING HIGH REVENUE.
• RESPONSIBLE FOR SENDING HOURLY UPDATES ON SALE STATUSES.

VIVA WIRELESS/METRO PCS
JACKSONVILLE, FL.
RETAIL SALES CONSULTANT DEC 2008 TO SEP 2009
• ASSISTED NEW AND EXISTING CUSTOMERS IN THE PURCHASE AND USE OF WIRELESS EQUIPMENT AND SERVICE.
• PROVIDED CUSTOMER ASSISTANCE WITH ACCOUNT MAINTENANCE.
• MAINTAINED HIGH REVENUE RESULTING IN HIGH COMMISSION.

CENTRAL CREDIT SERVICES
COLLECTOR
JACKSONVILLE, FL. JUN 2007 TO SEP 2007
• PHONED CONSUMERS AND ATTEMPTED TO COLLECT ON THE FULL AMOUNT OF THE DEBT, PAYMENT, OR ARRANGED FOR PAYMENTS TO BE MADE ON A VOLUNTARY BASIS.
• RESPONSIBLE FOR THE COLLECTION OF WORTHLESS CHECKS, DELINQUENT BILLS, AND AUDITED ACCOUNTS.

ENHANCED RECOVERY CORPORATION
JACKSONVILLE, FL.
COLLECTOR AUG 2005 TO JUN 2007
• PRE LEGAL (LITIGATION COLLECTIONS)
• ASSISTED MANAGEMENT BY UPDATING PAYMENT BOARDS, GIVING DAILY NEEDS, AND CLIENT GOALS ALONG WITH BANK VERIFICATIONS WHEN NEEDED.
• PHONED CONSUMERS AND ATTEMPTED TO COLLECT ON THE FULL AMOUNT OF THE DEBT, PAYMENT, OR ARRANGED FOR PAYMENTS TO BE MADE ON A VOLUNTARY BASIS.
• TRAINED AND MOTIVATED OTHERS IN A PEER LEADERSHIP ROLE AND ACHIEVED SIGNIFICANT IMPROVEMENTS IN THEIR PRODUCTIVITY.
• RESPONSIBLE FOR THE COLLECTION OF WORTHLESS CHECKS, DELINQUENT BILLS, AND AUDITED ACCOUNTS CONSIDERED TO BE NON-COLLECTABLE.




CINGULAR WIRELESS
JACKSONVILLE, FL.
RETAIL SALES CONSULTANT NOV 2003 TO NOV 2004
• ASSISTED NEW AND EXISTING CUSTOMERS IN THE PURCHASE AND USE OF WIRELESS EQUIPMENT AND SERVICE.
• PROVIDED CUSTOMER ASSISTANCE WITH ACCOUNT MAINTENANCE.
• MAINTAINED HIGH REVENUE RESULTING IN HIGH COMMISSION.

EDUCATION
• POLK STATE COLLEGE LAKELAND, FL. 2019
ACCREDITED CLAIMS ADJUSTER
• SEMINOLE STATE COLLEGE LAKE MARY, FL.
BUSINESS ADMINISTRATION 2012
• FSCJ JACKSONVILLE, FL
BUSINESS ADMINISTRATION 2008 TO 2009
• TERRY PARKER HIGH JACKSONVILLE, FL.
HIGH SCHOOL DIPLOMA 2002


REFERENCES

AVAILABLE ON REQUEST