Qualified
Patricia Campbell
2735 E Thomas Rd. Apt 24
Phoenix, AZ 85016
Cell:------------
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Summary of qualifications
Focused team player with years of experience in service industries. Unique combination of intuitive and analytical abilities; skilled at recognizing areas in need of improvement with the creative vision to develop action steps to achieve them. Knowledgeable with all IBM compatible systems including all versions of Windows. Proficient with Word, Excel, PowerPoint, Publisher, Photoshop, Outlook and all internet browsers. Exceptional written and oral communication and training skills. Fluent in Spanish.
Work experience
2017 -2018 ConnectForce,Inc Phoenix, AZ
Customer Service Representative
* Placing calls to employers, schools and individuals to verify an applicant's background history while using the computer to process the answers all while working within a fast paced environment.
2015 � 2017 Tree Rings, Inc. Phoenix, AZ
Senior Resource Coordinator
* Answering phones and handling inquiries within a call center environment. Paired clients with a Senior Living Advisor for their area. Used multiple computer programs to complete client profiles. Provided commendable service with accuracy.
2013-2015 Selections Shutters & Blinds Phoenix, AZ
Office Manager
* Answering phones and handling inquiries. Educating clients with product information. Setting appointments for sales calls and installations. Maintaining scheduling calendars. Receiving deliveries of orders. Registering sales and payments using QuickBooks. Inputting payroll information. Handling client disputes or complaints. Organizing showroom and ensuring product information is up-to-date.
2012-2013 Cyracom International, Inc. Phoenix, AZ
Interpreter
* Specialized in facilitating English and Spanish legal, medical and business conversations in a high volume call center. Helped in developing a team identity by creating a new team logo. Provided commendable service with accuracy.
2009-2010 GoD------------ Scottsdale, AZ
Inbound Computer Support Specialist
* Provided technical assistance and offered sales opportunities to computer system users. Answered questions, resolved computer problems and provided assistance concerning the use of computer hardware, software and operating systems via telephone, in a fast paced environment.
2007-2009 Lifetouch National School Studios Phoenix, AZ
Sales Support Specialist III
* Served as primary client liaison for over 400 schools. Developed an Excel database to aid sales department in gathering critical information necessary for job completion. Worked with various account databases and software. Scheduled photography events and maintained Brown Bear calendar. Resolved basic account calls and non-technical issues for all accounts. Provided general customer and sales support.
2005 - 2007 Johnson & Associates San Diego, CA & Phoenix, AZ
Consultant
* Generated marketing and website material for promotional purposes. Developed all sales and tracking forms. Served as nationwide independent security consultant for special events, conventions and trade shows by providing services including contract negotiations and request for proposals in order to promote cost-effective services; determining necessary staffing requirements, job duties, shift schedules and postings; client and venue liaison.
2002 - 2006 SD City Events San Diego, CA
Operations/Office Manager
* Managed staff of 25 office personnel and over 300 on-call security guards, ensured the smooth operation of a staffing company including employee training and certification, employee complaints, employee disciplinary actions; daily scheduling of events and employees; marketing promotions; sales and follow ups; developing a rapport with clients to encourage future business; satisfying customer complaints; monitoring inventory items.
2002 - 2005 Continental Compliance/First Advantage San Diego, CA
Director of Operations
* Responsible for daily operations of a small, privately-owned, drug testing company including human resources; employee certification; promotions, marketing, public relations; contract negotiations, sales; client training; financial reports, projections and expenditures.
1984 - 2001 Berlitz International Edina, MN & San Diego, CA
Assistant Director
* In charge of all aspects of operations including hiring; scheduling classes for over 150 students and 30 teachers; computing and processing payroll; acting as liaison between students and staff; accounting; managing inventory of language material; data entry; answering multi-line phone system; taking inquiries and sales leads; developing promotional flyers for language programs; general office/clerical/administrative duties.
Education & Training
* Normandale Community College Windows Computer Course
* TESOL Certification � Associates Degree Instituto Anglo-Americano Mexico City, Mex
Patricia Campbell
2735 E Thomas Rd. Apt 24
Phoenix, AZ 85016
Cell:------------
------------
Summary of qualifications
Focused team player with years of experience in service industries. Unique combination of intuitive and analytical abilities; skilled at recognizing areas in need of improvement with the creative vision to develop action steps to achieve them. Knowledgeable with all IBM compatible systems including all versions of Windows. Proficient with Word, Excel, PowerPoint, Publisher, Photoshop, Outlook and all internet browsers. Exceptional written and oral communication and training skills. Fluent in Spanish.
Work experience
2017 -2018 ConnectForce,Inc Phoenix, AZ
Customer Service Representative
* Placing calls to employers, schools and individuals to verify an applicant's background history while using the computer to process the answers all while working within a fast paced environment.
2015 � 2017 Tree Rings, Inc. Phoenix, AZ
Senior Resource Coordinator
* Answering phones and handling inquiries within a call center environment. Paired clients with a Senior Living Advisor for their area. Used multiple computer programs to complete client profiles. Provided commendable service with accuracy.
2013-2015 Selections Shutters & Blinds Phoenix, AZ
Office Manager
* Answering phones and handling inquiries. Educating clients with product information. Setting appointments for sales calls and installations. Maintaining scheduling calendars. Receiving deliveries of orders. Registering sales and payments using QuickBooks. Inputting payroll information. Handling client disputes or complaints. Organizing showroom and ensuring product information is up-to-date.
2012-2013 Cyracom International, Inc. Phoenix, AZ
Interpreter
* Specialized in facilitating English and Spanish legal, medical and business conversations in a high volume call center. Helped in developing a team identity by creating a new team logo. Provided commendable service with accuracy.
2009-2010 GoD------------ Scottsdale, AZ
Inbound Computer Support Specialist
* Provided technical assistance and offered sales opportunities to computer system users. Answered questions, resolved computer problems and provided assistance concerning the use of computer hardware, software and operating systems via telephone, in a fast paced environment.
2007-2009 Lifetouch National School Studios Phoenix, AZ
Sales Support Specialist III
* Served as primary client liaison for over 400 schools. Developed an Excel database to aid sales department in gathering critical information necessary for job completion. Worked with various account databases and software. Scheduled photography events and maintained Brown Bear calendar. Resolved basic account calls and non-technical issues for all accounts. Provided general customer and sales support.
2005 - 2007 Johnson & Associates San Diego, CA & Phoenix, AZ
Consultant
* Generated marketing and website material for promotional purposes. Developed all sales and tracking forms. Served as nationwide independent security consultant for special events, conventions and trade shows by providing services including contract negotiations and request for proposals in order to promote cost-effective services; determining necessary staffing requirements, job duties, shift schedules and postings; client and venue liaison.
2002 - 2006 SD City Events San Diego, CA
Operations/Office Manager
* Managed staff of 25 office personnel and over 300 on-call security guards, ensured the smooth operation of a staffing company including employee training and certification, employee complaints, employee disciplinary actions; daily scheduling of events and employees; marketing promotions; sales and follow ups; developing a rapport with clients to encourage future business; satisfying customer complaints; monitoring inventory items.
2002 - 2005 Continental Compliance/First Advantage San Diego, CA
Director of Operations
* Responsible for daily operations of a small, privately-owned, drug testing company including human resources; employee certification; promotions, marketing, public relations; contract negotiations, sales; client training; financial reports, projections and expenditures.
1984 - 2001 Berlitz International Edina, MN & San Diego, CA
Assistant Director
* In charge of all aspects of operations including hiring; scheduling classes for over 150 students and 30 teachers; computing and processing payroll; acting as liaison between students and staff; accounting; managing inventory of language material; data entry; answering multi-line phone system; taking inquiries and sales leads; developing promotional flyers for language programs; general office/clerical/administrative duties.
Education & Training
* Normandale Community College Windows Computer Course
* TESOL Certification � Associates Degree Instituto Anglo-Americano Mexico City, Mex