Providing The Best Me
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Location: Houston, TX, USA
School: Cornerstone Christian Academy
Field of Study: Diploma

Providing The Best Me

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Top Skills
Reading People
Team Leadership
Microsoft Office
Renaldo Francis
Awesome customer relations skills with the ability to diffuse irate
customers.
Houston, Texas
Summary
Dear Prospective Employer,
You will note that I have many talents and experience and excellent
abilities in various areas includes sales, customer relations,
multi-tasks, and administrative support.The job position requires
experience in fields in which requires a “take charge and “can
do” attitude of which I possess. As an addition, I am confident in
recommending myself as a potential asset to your organization.
I would deeply appreciate the opportunity to discuss with you in
person, how my qualifications match your specific needs. I am
certain I will be able to identify additional strengths, which benefit my
contribution to your organization.
Sincerely,
Renaldo Francis
Experience
Comcast
Sales Specialist
April 2017 - Present 
• Responsible for daily store operations, including formulating and interpreting
policies and procedures,
stocking and accuracy of equipment inventory, prompt processing of returned
inventory, cash
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    handling compliance, organization of stock room, and consistent execution of
store security protocol.
Maintains compliance with all store operating procedures through regular
employee observation,
coaching and discipline.
• Motivated to find solutions
• Warm & engaging - ability to hit it off right away
• Provides on-boarding support, observes and provides feedback to new hires
to ensure they are on- track with their training curriculum and able to provide
an exceptional customer experience.
• Stands on feet for long periods of time.
Sitel
Fraud Specialist
2015 - 2016  (2 years)
Responsibilities
•Answers customer/client requests or inquiries concerning services, products,
billing, equipment,
claims, and reports problem areas
• May be required to work in one or multiple queues/skill sets over various
customer contact channels
• Responsible for improving customer retention through programs and service
provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and
handle customer requests
• Continually maintain working knowledge of all client products, services and
promotions
• Make recommendations according to customer's needs on features, products
and services
• Utilize operational systems to process purchases products and services
• Administer system functions on all opening, closing, and balancing
procedures to according to finance guidelines
• May sell and provision various services, products, features and equipment
Accomplishments
Most Improved Associate
Employee Of The Month
Skills Used
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    • Strong sales orientation
• The ability to set priorities and multi-task
• Prior contact center experience
• Ability to multi-task in several computer applications
•working in a fast-paced environment while maintaining a professional attitude
Teleperformance
Information Technology Support Specialist
2013 - 2014  (2 years)
South Gate, fl
Responsibilities
•Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services.
•Identify and escalate priority issues per Client specifications
•Knowledge of customer service principles and practices.
•Effective listening skills.
•Willingness to co-operate with others and work to the greater good.
JCPenney
Customer Service Representative
2010 - 2012  (3 years)
Orlando, Florida Area
Assist customer service representatives on a one on one basis with any
questions helping resolve
customer's issues.
• Ensured superior customer experience by addressing customer concerns,
demonstrating empathy
and resolving problems on the spot.
• Received multiple reviews acknowledging my level of dedication to excellent
customer service.
• Take inbound calls from customers and provided effective and timely
resolution of a range of customer inquiries.
• Work for one-call resolution of customer issues.
• Completed ongoing training to stay abreast of product, service and policy
changes.
• Used a positive and cooperative tone with both customers and coworkers.
• Demonstrated best judgment in the disbursement of adjustments and credits.
• Increased the customer experience by providing information on new
products, rate plans, and services through up selling opportunities.
• Interacted daily with Sales, and Shipping departments as well as customers.
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    • Provided on-the-job training to the new Customer Service Representatives
and Associates.
• Provided effective communication and customer service support to the sales,
marketing and administrative teams on a daily basis.
Education
Cornerstone Christian Academy
High School Diploma, High School/Secondary Diplomas and
Certificates  · (2007 - 2007)
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