Programming & Network Specialist
Kenneth Manuel Zuniga Sanchez
Skills:
? Team management and communication
? Supervisor Experience
? Customer support experience
? Service Desk experience
? Call Center Experience
? Desktop & Mobile device troubleshooting, diagnostics, & repair experience
? Computer Hardware knowledge
? Sever Management Knowledge
? TCP/IP, DNS Management
? Modem/Router Configuration & Management
? Windows 7/8/10, Mac OS, Android & iOS OS Knowledge
? Fluent in Spanish and English
? Microsoft Office 2010, 2016, & 365 experience
? 4 years of programming experience with Java, C#, C++, HTML, CSS, JavaScript, Mondo
Work Experience:
? Ruby Tuesday - Waiter, Bartender, Caterer July 2013 - May 2016
o Established a personal connection with customers, often learning their favorite dishes and enriching their customer experience. Managed my time properly and efficiently to handle a fluctuating workload. Managed communications between the customer, other team members, & management. Financially responsible for each shift, managing cash and credit card transactions honestly and without error.
? Conduit Global - Tier 2 Technical Support Supervisor August 2014 - November 2015
o Handled customer concerns and resolved escalations for Verizon Wireless. Maintained statistical reports and handled as many as 30 representatives at a time on my team. Developed a healthy relationship within my team and workplace and responsible for the development of unique team incentive programs. Maintained multiple company standards such as productivity and quality for representatives working directly under me. Maintained customer accounts and handled over the phone troubleshooting and diagnostics
? Lenovo - Repair Technician July 2017 - December 2017
o Salvaged parts from broken computers in an effort to repair other computers that were still in a repairable state. Repaired a variety of hardware for Lenovo including items such as customer warranty claims and refurbishing previously owned equipment to be resold in stores. Oversaw and ensured the quality of each finished product before repackaging the products. Maintained and organized data entry concerning the parts used and orders filled. Met and sustained daily quotas while keeping quality expectations. Repaired and salvaged a variety of computer models at a component level.
? Spectrum - Tier 3 Technical Support February 2016 - Present
o Discovered and curated a customer�s network performance to meet their specific needs in their home. Handled and resolved issues involving customer DNS, IP Issues, Firewall changes, & email access. Guided customers thru setup and configuration of modems, routers, and switches provided by Spectrum. Worked with both desktop (Windows/Mac/Linux) and mobile (iOS & Android) devices to identify underlying network issues such as slow speeds or packet loss. Created tickets when appropriate to resolve large scale customer impacting issues. Acted as a team lead by providing other team members with support in understanding proper use of our internal tools. Assisted with coaching other team members and provided feedback to help them improve monitored metrics such as handle time or efficiency during the call.
Kenneth Manuel Zuniga Sanchez
Phone: (336) 740 - 1563
Email: KennethZunigaS------------
Personal Achievements:
? Computer Programmer & Developer
o Developing games and applications for iOS, Android, & Windows 10
o Developed the �Weaver App� for Weaver Academy and received recognition on Channel 2
News
o Developed a 2D game engine for Windows and Xbox 360 using C#
Certifications:
Microsoft Technology Associate: Gaming Development Fundamentals (C#)
Microsoft Technology Associate: Software Development Fundamentals (C#)
Education:
Northeast Guilford High School 2008 - 2012
Phillip J. Weaver Academy 2011 - 2012
References:
Christopher Schema - Operations Supervisor for Conduit Global, (336) 383 - 3609
Susan Morrissett � Retired Computer Science Professor, (336) 339 - 3959
Cassandra Caudle - Supervisor at Spectrum, (336) 906 � 5150
Christopher Nelms - Supervisor at Spectrum, (336) 217 - 3345
Kenneth Manuel Zuniga Sanchez
Skills:
? Team management and communication
? Supervisor Experience
? Customer support experience
? Service Desk experience
? Call Center Experience
? Desktop & Mobile device troubleshooting, diagnostics, & repair experience
? Computer Hardware knowledge
? Sever Management Knowledge
? TCP/IP, DNS Management
? Modem/Router Configuration & Management
? Windows 7/8/10, Mac OS, Android & iOS OS Knowledge
? Fluent in Spanish and English
? Microsoft Office 2010, 2016, & 365 experience
? 4 years of programming experience with Java, C#, C++, HTML, CSS, JavaScript, Mondo
Work Experience:
? Ruby Tuesday - Waiter, Bartender, Caterer July 2013 - May 2016
o Established a personal connection with customers, often learning their favorite dishes and enriching their customer experience. Managed my time properly and efficiently to handle a fluctuating workload. Managed communications between the customer, other team members, & management. Financially responsible for each shift, managing cash and credit card transactions honestly and without error.
? Conduit Global - Tier 2 Technical Support Supervisor August 2014 - November 2015
o Handled customer concerns and resolved escalations for Verizon Wireless. Maintained statistical reports and handled as many as 30 representatives at a time on my team. Developed a healthy relationship within my team and workplace and responsible for the development of unique team incentive programs. Maintained multiple company standards such as productivity and quality for representatives working directly under me. Maintained customer accounts and handled over the phone troubleshooting and diagnostics
? Lenovo - Repair Technician July 2017 - December 2017
o Salvaged parts from broken computers in an effort to repair other computers that were still in a repairable state. Repaired a variety of hardware for Lenovo including items such as customer warranty claims and refurbishing previously owned equipment to be resold in stores. Oversaw and ensured the quality of each finished product before repackaging the products. Maintained and organized data entry concerning the parts used and orders filled. Met and sustained daily quotas while keeping quality expectations. Repaired and salvaged a variety of computer models at a component level.
? Spectrum - Tier 3 Technical Support February 2016 - Present
o Discovered and curated a customer�s network performance to meet their specific needs in their home. Handled and resolved issues involving customer DNS, IP Issues, Firewall changes, & email access. Guided customers thru setup and configuration of modems, routers, and switches provided by Spectrum. Worked with both desktop (Windows/Mac/Linux) and mobile (iOS & Android) devices to identify underlying network issues such as slow speeds or packet loss. Created tickets when appropriate to resolve large scale customer impacting issues. Acted as a team lead by providing other team members with support in understanding proper use of our internal tools. Assisted with coaching other team members and provided feedback to help them improve monitored metrics such as handle time or efficiency during the call.
Kenneth Manuel Zuniga Sanchez
Phone: (336) 740 - 1563
Email: KennethZunigaS------------
Personal Achievements:
? Computer Programmer & Developer
o Developing games and applications for iOS, Android, & Windows 10
o Developed the �Weaver App� for Weaver Academy and received recognition on Channel 2
News
o Developed a 2D game engine for Windows and Xbox 360 using C#
Certifications:
Microsoft Technology Associate: Gaming Development Fundamentals (C#)
Microsoft Technology Associate: Software Development Fundamentals (C#)
Education:
Northeast Guilford High School 2008 - 2012
Phillip J. Weaver Academy 2011 - 2012
References:
Christopher Schema - Operations Supervisor for Conduit Global, (336) 383 - 3609
Susan Morrissett � Retired Computer Science Professor, (336) 339 - 3959
Cassandra Caudle - Supervisor at Spectrum, (336) 906 � 5150
Christopher Nelms - Supervisor at Spectrum, (336) 217 - 3345