Program Coordinator
Summary
Results-driven Program Coordinator with over 8+ years of experience with customer support, project management, process improvement and working with cross-functional teams supporting executive leadership’s vision through execution.
Experience
Program Coordinator | State of Tennessee | OCT 2018-Present
Conduct data driven analysis to solve complex problems of employee turnover and client success.
Launch workforce development practices statewide to over 500 employees.
Determine scope and deliverables for federally funded programs.
Utilize Kanban methodologies for productivity and organization.
Assess and implement risk management processes.
Proactively establish internal and external stakeholder relationships leading to an increase in collaboration and productivity.
Conduct quality assurance reviews which lead to increase employee performance and compliance.
Implement data collection processes validate quality improvement initiatives.
Develop schedules, meeting minutes and maintain documentation for existing projects to increase efficiency in change management.
Develop training curriculum and policy to support project implementation.
program specialist | State of Tennessee | Dec 2017-Oct 2018
Collaborated with stakeholders using Basecamp technology.
Develop schedules, meeting minutes and maintain documentation for existing projects to increase efficiency in project development.
Facilitated on-boarding new hires as well as one-on-one coaching and mentoring.
quality improvement coordinator | state of Tennessee | Dec 2016-Dec 2017
Engaged and facilitated youth lead initiatives.
Utilized LEAN methodologies to improve processes.
Developed quality improvement plans using data analysis.
Utilized qualitative and quantitative data to develop performance improvement plans.
Produced agency newsletter to provide stakeholders with agency updates.
Case Manager III | state of Tennessee | Dec 2013-Dec 2016
Supervised case managers through administrative review and coaching.
Exhibited servant leadership by advocating and supporting staff.
Education
Master of social work | University of Tennessee
Concentration: Organizational Leadership
Bachelor of social work | University of Tennessee
Summary
Results-driven Program Coordinator with over 8+ years of experience with customer support, project management, process improvement and working with cross-functional teams supporting executive leadership’s vision through execution.
Experience
Program Coordinator | State of Tennessee | OCT 2018-Present
Conduct data driven analysis to solve complex problems of employee turnover and client success.
Launch workforce development practices statewide to over 500 employees.
Determine scope and deliverables for federally funded programs.
Utilize Kanban methodologies for productivity and organization.
Assess and implement risk management processes.
Proactively establish internal and external stakeholder relationships leading to an increase in collaboration and productivity.
Conduct quality assurance reviews which lead to increase employee performance and compliance.
Implement data collection processes validate quality improvement initiatives.
Develop schedules, meeting minutes and maintain documentation for existing projects to increase efficiency in change management.
Develop training curriculum and policy to support project implementation.
program specialist | State of Tennessee | Dec 2017-Oct 2018
Collaborated with stakeholders using Basecamp technology.
Develop schedules, meeting minutes and maintain documentation for existing projects to increase efficiency in project development.
Facilitated on-boarding new hires as well as one-on-one coaching and mentoring.
quality improvement coordinator | state of Tennessee | Dec 2016-Dec 2017
Engaged and facilitated youth lead initiatives.
Utilized LEAN methodologies to improve processes.
Developed quality improvement plans using data analysis.
Utilized qualitative and quantitative data to develop performance improvement plans.
Produced agency newsletter to provide stakeholders with agency updates.
Case Manager III | state of Tennessee | Dec 2013-Dec 2016
Supervised case managers through administrative review and coaching.
Exhibited servant leadership by advocating and supporting staff.
Education
Master of social work | University of Tennessee
Concentration: Organizational Leadership
Bachelor of social work | University of Tennessee