Program Assistant and Hearing and Appeals Coordinator
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Location: Raleigh, NC, USA
School: Shaw University
Field of Study: Sociology

Program Assistant and Hearing and Appeals Coordinator

Ms. Lisa Maria Bolden

OBJECTIVE: I am in search of an administrative, manager or teacher position that will allow me to Acclimate my skills and at the same time exceed the needs of the organization.

Microsoft Office 2008, Typing 60 WPM, Lotus Notes, Excel Windows XP 2000, Quick Books, People Plus, Outlook Express, Accounts Payable and Receivable, EPA’s Gov Trip, EPA’s Controlled Correspondences and Payroll, EPA’s Federal Register Packages , NCFAST, Prime and Snipping Tool.

Capella University, Minneapolis MN 09/2009-04/2010
GPA 4.0 MBA Business
GPA 4.0, MBA Business
Shaw University, Raleigh NC 08/1999-12/2002
BA in Sociology
GPA 3.0
Central High School, Newark NJ 09/1978-06/1982
High School Diploma
GPA 3.0


Department of Health and Human Services 01/2013- Present
Title: Program Assistant
Duties: Coordinate Local and State Hearings for the Division, Send out Certified Letters to Clients, Schedule Local Hearings inside the Hearing Data Base, Handle Telephone interviews for Clients who have applied for Food and Nutrition Benefits, Acted as a Security Officer for Required Documents, Create an Excel Sheet and Send out Monthly Deadline Calendars to the appropriate parties, Create weekly status report for my HR Manager, Each day check the Professional Staff Development Call in Line for Messages, Reset inter customer passwords and notarize documents for internal and external customers.

Environmental Protection Agency 11/2008-10/2009
Title: Contractor, Administrative Assistant
Duties: Processed employee time sheets on People Plus system for Payroll. Prepared Federal Register Packages and routed them through a CMS Electronic rule making system for signatures, coordinated the completion of customer controlled correspondences, processed travel requests and vouchers for Director and Air Quality & Policy Division, maintained group budget to make sure that the division had enough money for future travel, monitored office supplies and made sure that the office ran smooth, scheduled meetings, reserved conference rooms and set up calendars for Director and division, provided administrative support for the whole division; coordinated the Geographic Strategies Group Retreat.

Glaxo-Smith Kline 09/2008-10/2008
Title: Contractor, Administrative Assistant
Duties: Insured that all contracts were processed and in compliance with the effective dates for payments, processed travel requests, coordinated special project for Medicaid, sorted and distributed mail to all parties in Sales Department, sent out controlled correspondence letters to customers on a day to day basis.

IBM 6/2006-09/2008
Title: Contractor, Administrative Assistant
Duties: Scheduled meetings for the VP of Sales and Distribution, daily calendar set up for the whole sales and distribution center, reserved conference rooms, scheduled conference calls, supported one Vice President and three first line managers in the Sales and Distribution Department, processed travel requests and expense reports, sorted and distributed mail, handled phone calls for on and off site sales.

Employment – Full Time

Department of Motor Vehicles (NCDMV) 04/2003-05/2006
Title: Supervisor for the Crash Reports Unit, Traffic Records Section
Duties: This job required focus and attention to detail due to high volume and multi-tasking.
Processed Crash Reports through DMV’s main frame system, delegated work to seven crash employees, prepared performance reviews for employees, met with upper management weekly to problem solve, prepared employee time sheets and processed payroll, handled money for Fiscal Department.

Department of Health and Human Services 05/1999-04/2003
Title: Payment Coordinator
Duties: Canceled and reissued checks, set up vendors through the NC Accounts System, handled incoming customer requests, sorted and distributed mail, paid telephone bills for the Deaf and Hard of Hearing clients.

Newark Public School 09/1986- 06/1997

Lisa Bolden's Resume