Mikaela L. Johnson
Email: xxx-xxx-xxxx 5421 Green Hill Rd
xxx-xxx-xxxx Pearland, TX 77581
Sound knowledge of leadership techniques with the ability to motivate peers to maximize productivity.
Experienced in data analysis and reasoning skills with specialization in POS systems; able to effectively analyze information to compare to the goal report for the period.
Knowledgeable of Microsoft Office applications; Internet Explorer; Windows OS.
Outstanding Customer Service
Client and Vendor Relations
Issue Resolution skills
Time Management Skills
PMTD GROUP, Pearland, TX January 2017-March 2019
The Regional Trainer facilitates new studio launch training, provide ongoing training; support and coaching both remotely (via seminar and phone) and in the field in the areas of lash application, product sales and customer service.
Utilized Learning Management System and collaborate with IT department to leverage technology related projects that impact lash stylist training and development.
Provided education to In-House lash stylist trainers and Leads as it relates to the application process and aftercare to ensure an excellent guest experience.
Created educational curriculum and training materials, including regional manuals and training materials.
Coordinated with Regional Director of Operations and subject matter experts in the development of training modules and programs.
Amazing Lash Studio, Houston, TX September 2018-December 2018
Completed summer internship with a non-profit organization that collaborates with several organizations that provide services for government assisted families.
Supervised and trained employees and led employee discussions to facilitate changes within the salon thereby resulting in increased sales and clientele.
Distribute accurate and defined results while working to maintain high volume production goals by maximizing efficiency. Designed programs to reduce service-related casualties and implement procedures for POS promotions.
Responded to customer quality concerns and resolved problems through services and verbal communications; reported feedback to management.
Prairie View A&M University, Prairie View, TX December 2018
Bachelor of Business Administration in Business Management
Courses include: Financial Accounting, Business Communication, Managerial Accounting, Fundamentals of MIS, Strategic Management, and Human Resource Management.
National Association of Black Accountants (NABA) Member
Used creative and public relation skills to aid chapter and self in professionalism.
National Technical Honor Society (NTHS) Treasurer
Built strong relationships between the educational community, business and industry.