Professional Administrator
Brandi Hogan-Northcutt
E-mail: ------------
Phone: ------------
Veteran’s Status: None Federal Eligibility: None Most Recent Security Clearance: NACI
Objective: College graduate with years of experience seeking to secure a long-term career-oriented position with potential for growth, competitive pay and benefits in a positive and professional work environment that will utilize my knowledge, skills and creativity, as well as provide me with opportunities to learn, develop and implement new skills, procedures and technologies for the betterment of the organization.
Education:
• Payroll Law, 6 CEUs or contact hours of Continuing Education, NST (Rockhurst University Continuing Education Center, Inc.)
• Bachelor of Arts, Communications, Morgan State University - 17000 E. Cold Spring Lane, Baltimore, MD (May 2009) *Dean’s List
• Diploma, Bowie High School - 15200 Annapolis Road, Bowie, MD (June 2002) *Graduated with Merit
Skills and Technological Proficiencies:
Organization Communication (Oral, Written and Interpersonal) Typing: 50 words per minute
Problem Solving Customer Service Multitasking
Attention to Detail New Staff Training / Teaming Meeting Planning
Office equipment Social Media / Internet / Research MS Office / Adobe / SAP
Chronological Work Experience:
10/15 – 02/19 Data Analyst, Milestone Therapeutic Services, Washington, DC - Responsibilities included, but not limited to:
• Researching and reviewing documents and data, calculating and analyzing data, conducting Quality Assurance checks and auditing of all data received or entered into database(s) ensuring any grammatical, calculation and/or integrity issues or errors are identified and corrected in a timely manner
• Formulating and maintaining Excel spreadsheets to automate the data entry, calculation and report productions for Staff
• Reviewing, overseeing and auditing data entries of twenty to thirty Staff Members
• Monitoring, tracking, reporting and auditing Services documented and delivered by Staff/Providers on a weekly and Monthly basis to ensure Company meets specified goals, requirements and deadlines
• Overseeing data entry and task completion of various Staff members communicating with Executives, Management, Staff and customers to coordinate the logistics for Company deadlines, Meetings, Trainings and Company events/parties
• Aiding in various tasks, ordering materials/supplies and creating job posts, how to documents etc.
06/15 – 11/15 Legal Assistant, Shapiro & Brown, LLC, Lanham, MD - Responsibilities included, but not limited to:
• Working independently in the Company database to achieve daily, weekly and monthly goals.
• Working on various projects independently or as a group for Management, as well as a team of lawyers.
• Routing incoming customer calls and providing Customer Service as necessary
06/14-09/14 Dispatcher, Trimark Mechanical Services, Falls Church, VA - Responsibilities included, but not limited to:
• Reviewing logistics, coordinating, organizing and scheduling service calls or jobs and providing support as needed to ensure technicians are sent to and complete as many jobs as possible
• Checking and overseeing technicians’ work and customer satisfaction to ensure job/task completion and all customer commitments are met/tasks are completed in a timely manner that is also cost-effective for the company
• Tracking fleet of Company vehicles, Staff drivers and updating Management and Executives of necessary information
• Creating, updating and maintaining inventory spreadsheets, as well as calendar of Staff, service and delivery schedule(s)
• Informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion.
03/11-03/13 Various positions, Thompson Creek Window Co., Lanham, MD - Responsibilities included, but not limited to:
A. 10/11– 03/13 Service Coordinator, Thompson Creek Window Co.- Responsibilities included, but not limited to:
• Creating the script for and organizing a project for Executive Staff collecting over $1 million in outstanding balances
• Training Staff on proper procedures and techniques, as well as use of software and office equipment
• Answering/redirecting inbound calls, making outbound calls and communicating with customers and appropriate staff verifying accuracy of data; identifying and providing any missing or necessary information
• Using multiple databases or applications, various software, Internet and office equipment
B. 07/11–10/11 Customer Service Representative
• Answering and redirecting inbound calls and making outbound calls to:
obtain authorizations, schedule / confirm installations or services and resolve any issues to customer satisfaction.
• Communicating with customers, vendors and staff to verify accuracy of all necessary information
C. 03/11-07/11 Ordering Administrative Assistant
• Creating, running, organizing and printing various reports, as well as providing administrative support to Manager and Executives
• Mastering ordering processes and procedures ensuring knowledge of product lines, production guidelines and shipping information
• Using the correct catalogs, vendors and ordering procedures to place accurate orders and answer any order inquiries
• Entering, proofing, scanning, emailing and faxing orders for approval; and responding to all order inquiries in a timely manner
• Researching and communicating with various staff to verify information and correct information if necessary
03/10–11/10 Paid Intern, National Education Association, Washington, D.C. - Responsibilities included, but not limited to:
• Researching, analyzing media and developing reports monitoring the organizations’ daily local and National press coverage
• Participating in and taking notes during, meetings, then updating Executives, leaders of State affiliates and any other pertinent staff
• Producing press kits for regional and national conference(s)
• Creating, writing and typing or dictating national press releases and press release templates for all State affiliates
• Serving as the point of contact for all volunteers and applicants for the nationally known Read Across America Awards program. Corresponding and meeting with corporate sponsors and partners as needed
• Tracking schools receiving School Improvement Grants (SIG) in MS Excel
06/10–08/10 Staff Supervisor, Youth Legacy, Washington D.C. - Responsibilities included, but not limited to:
• Advocating, organizing, coordinating and supervising assignments and activities for Staff
• Data entry and tasks as requested by Executive Director
06/05–09/06 General Clerk III, Labat-Anderson, Inc., Mclean, VA - Responsibilities included, but not limited to:
• Creating various MS Office documents, such as workbooks, reports, tables, forms, flyers and graphs
• Recording, receiving, organizing and filing all incoming mail, files and records
• tracking and monitoring all incoming/outgoing case files using MS Excel
• Serving the Board of Immigration Appeals, Office of the General Counsel and the Department of Justice, which demanded confidentiality, working efficiently in client-based environments, working under strict deadlines, communicating regularly with Management and processing large, high quality document duplication projects, as well as providing office support to multiple clients
*References furnished upon request.
Brandi Hogan-Northcutt
E-mail: ------------
Phone: ------------
Veteran’s Status: None Federal Eligibility: None Most Recent Security Clearance: NACI
Objective: College graduate with years of experience seeking to secure a long-term career-oriented position with potential for growth, competitive pay and benefits in a positive and professional work environment that will utilize my knowledge, skills and creativity, as well as provide me with opportunities to learn, develop and implement new skills, procedures and technologies for the betterment of the organization.
Education:
• Payroll Law, 6 CEUs or contact hours of Continuing Education, NST (Rockhurst University Continuing Education Center, Inc.)
• Bachelor of Arts, Communications, Morgan State University - 17000 E. Cold Spring Lane, Baltimore, MD (May 2009) *Dean’s List
• Diploma, Bowie High School - 15200 Annapolis Road, Bowie, MD (June 2002) *Graduated with Merit
Skills and Technological Proficiencies:
Organization Communication (Oral, Written and Interpersonal) Typing: 50 words per minute
Problem Solving Customer Service Multitasking
Attention to Detail New Staff Training / Teaming Meeting Planning
Office equipment Social Media / Internet / Research MS Office / Adobe / SAP
Chronological Work Experience:
10/15 – 02/19 Data Analyst, Milestone Therapeutic Services, Washington, DC - Responsibilities included, but not limited to:
• Researching and reviewing documents and data, calculating and analyzing data, conducting Quality Assurance checks and auditing of all data received or entered into database(s) ensuring any grammatical, calculation and/or integrity issues or errors are identified and corrected in a timely manner
• Formulating and maintaining Excel spreadsheets to automate the data entry, calculation and report productions for Staff
• Reviewing, overseeing and auditing data entries of twenty to thirty Staff Members
• Monitoring, tracking, reporting and auditing Services documented and delivered by Staff/Providers on a weekly and Monthly basis to ensure Company meets specified goals, requirements and deadlines
• Overseeing data entry and task completion of various Staff members communicating with Executives, Management, Staff and customers to coordinate the logistics for Company deadlines, Meetings, Trainings and Company events/parties
• Aiding in various tasks, ordering materials/supplies and creating job posts, how to documents etc.
06/15 – 11/15 Legal Assistant, Shapiro & Brown, LLC, Lanham, MD - Responsibilities included, but not limited to:
• Working independently in the Company database to achieve daily, weekly and monthly goals.
• Working on various projects independently or as a group for Management, as well as a team of lawyers.
• Routing incoming customer calls and providing Customer Service as necessary
06/14-09/14 Dispatcher, Trimark Mechanical Services, Falls Church, VA - Responsibilities included, but not limited to:
• Reviewing logistics, coordinating, organizing and scheduling service calls or jobs and providing support as needed to ensure technicians are sent to and complete as many jobs as possible
• Checking and overseeing technicians’ work and customer satisfaction to ensure job/task completion and all customer commitments are met/tasks are completed in a timely manner that is also cost-effective for the company
• Tracking fleet of Company vehicles, Staff drivers and updating Management and Executives of necessary information
• Creating, updating and maintaining inventory spreadsheets, as well as calendar of Staff, service and delivery schedule(s)
• Informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion.
03/11-03/13 Various positions, Thompson Creek Window Co., Lanham, MD - Responsibilities included, but not limited to:
A. 10/11– 03/13 Service Coordinator, Thompson Creek Window Co.- Responsibilities included, but not limited to:
• Creating the script for and organizing a project for Executive Staff collecting over $1 million in outstanding balances
• Training Staff on proper procedures and techniques, as well as use of software and office equipment
• Answering/redirecting inbound calls, making outbound calls and communicating with customers and appropriate staff verifying accuracy of data; identifying and providing any missing or necessary information
• Using multiple databases or applications, various software, Internet and office equipment
B. 07/11–10/11 Customer Service Representative
• Answering and redirecting inbound calls and making outbound calls to:
obtain authorizations, schedule / confirm installations or services and resolve any issues to customer satisfaction.
• Communicating with customers, vendors and staff to verify accuracy of all necessary information
C. 03/11-07/11 Ordering Administrative Assistant
• Creating, running, organizing and printing various reports, as well as providing administrative support to Manager and Executives
• Mastering ordering processes and procedures ensuring knowledge of product lines, production guidelines and shipping information
• Using the correct catalogs, vendors and ordering procedures to place accurate orders and answer any order inquiries
• Entering, proofing, scanning, emailing and faxing orders for approval; and responding to all order inquiries in a timely manner
• Researching and communicating with various staff to verify information and correct information if necessary
03/10–11/10 Paid Intern, National Education Association, Washington, D.C. - Responsibilities included, but not limited to:
• Researching, analyzing media and developing reports monitoring the organizations’ daily local and National press coverage
• Participating in and taking notes during, meetings, then updating Executives, leaders of State affiliates and any other pertinent staff
• Producing press kits for regional and national conference(s)
• Creating, writing and typing or dictating national press releases and press release templates for all State affiliates
• Serving as the point of contact for all volunteers and applicants for the nationally known Read Across America Awards program. Corresponding and meeting with corporate sponsors and partners as needed
• Tracking schools receiving School Improvement Grants (SIG) in MS Excel
06/10–08/10 Staff Supervisor, Youth Legacy, Washington D.C. - Responsibilities included, but not limited to:
• Advocating, organizing, coordinating and supervising assignments and activities for Staff
• Data entry and tasks as requested by Executive Director
06/05–09/06 General Clerk III, Labat-Anderson, Inc., Mclean, VA - Responsibilities included, but not limited to:
• Creating various MS Office documents, such as workbooks, reports, tables, forms, flyers and graphs
• Recording, receiving, organizing and filing all incoming mail, files and records
• tracking and monitoring all incoming/outgoing case files using MS Excel
• Serving the Board of Immigration Appeals, Office of the General Counsel and the Department of Justice, which demanded confidentiality, working efficiently in client-based environments, working under strict deadlines, communicating regularly with Management and processing large, high quality document duplication projects, as well as providing office support to multiple clients
*References furnished upon request.