Marriott International, Phoenix, AZ March 2016-June 2019 Server/Bartender
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.
Trained incoming staff regarding restaurant’s practices, culture and procedures.
Implemented effective operational strategies and built customer and employees loyalty.
Ark Endeavors, Phoenix, AZ June 2016-May2017 Brand Ambassador
Worked as a team lead and reported all necessary information back to manager
Preserved brand integrity by monitoring the consistency and quality of marketing content.
Communicated product value, quality and style to educate and entice potential customers.
Developed relationships with key customers by closely monitoring projects and resolving concerns.
SKILLS AND ABILITIES
Great communication and interpersonal skills
Dedicated, energetic and filled with lots of confidence
Demonstrate quality leadership
The ability to work under pressure and multitask
Team builder and work well with others
Arizona State University, Phoenix, AZ August 2018-Present
Bachelor of Arts, Journalism and Mass Communication
Expected to graduate Fall of 2020 with a major in Broadcast Journalism. Attending the Cronkite School of Journalism and Mass Communication emphasizing in multimedia and investigative reporting.
Phoenix College, Phoenix, AZ August 2016-May 2018
Associate of Arts, Communication
Graduated with a 4.0 GPA and participated in organizations such as The Woman Rising Club and Latino Association.
Great communication and interpersonal skills, Spanish-Advanced, Strong public speaker