Professional
Transforming Organizations, Building Infrastructure and Engaging Employees Intentionally
Accomplished and competent Quality professional with over 10 years’ experience performing various activities particularly with an depth knowledge of program management while employing analytical skills to grow strong relationships through skills that secure consensus that lead to efficient and effective personnel relations in organizational policies and change.
PROFESSIONAL PROFILE
PROGRAM MANAGEMENT AND PROCESS IMPROVEMENT
Strong administrator, intuitive and moral leader with passion for preparing staff to support the work of the children and families to meet and exceed everyday challenges. Key strategist in the creation, development and execution of continuous quality improvement systems. Decisive, data-driven professional who assesses the full impact of every executive action as it relates to the community at large.
Accomplishments:
• Established, implemented and revised goals, objectives and all departmental standard operating policy and procedures (SOP) to ensure the best alignment with the organizations strategic plan and department goals.
• Collected and assessed needs from internal program units; produce custom solutions to resolve internal issues that affect external stakeholders (e.g., process bottlenecks) while heightening the importance of accountability and improving inefficiencies.
• Within the first 60 days of hire initiated and managed a total quality management system that included ongoing monitoring that integrated multiple content areas with systematic monitoring.
• Oversaw several software project cycles from initiation of new and/or existing applications to fully deployed systems and trained individuals on those applications.
ADMINISTRATIVE AND LEADERSHIP
Develop valuable initiatives to enhance programs through facilitation in training, mentoring and modeling. Created and/or assisted in the creation of systems to monitor and track progress on specific developmental goals, providing targeted direction and support to staff and families.
Accomplishments:
• Train staff on achieving and maintaining efficient systems to collect and analyze documentation on a regularly basis to support compliance and quality within local, state and federal regulations and guidelines via electronic records and paper record keeping.
• Supervised the day-to-day activities of a team of Content Managers to drive improvements in communication, operational efficiencies and raising customer service levels through on-going monitoring, delegation and coaching.
• Inspire and organize programmatic improvements (i.e. trainings and technical assistance) and impacts to address compliance issues, provide well-thought-out solutions and corrective action plans that result in sustainable change.
• Research and provide technical assistance on areas of concern/weakness and aid in all agency wide technology issues as a liaison with contractors and vendors.
STRATEGIC PLANNING AND CONSULTATION
Supervise and monitor all efforts to integrate best practices, regulations and mandates (state and federal) through interviews, observations, audits and data analysis, effective monitoring and tracking as well as providing mentoring and training. Utilize Continuous Quality Improvement methodology (CQI) to design, develop and implement a comprehensive assessment system for summative and formative evaluations on service delivery and overall performance, based on standardized and created benchmarks.
Accomplishment:
• Advise business owners and executive leadership on improvements to business processes and staff performance, develop a proactive approach to non-compliance issues through supervision, observation, monitoring, technical assistance, training and follow-up (Plan, Do, Check, Act).
• Provide insight to staff on plans of implementation, evaluations and reporting program activities utilizing integrated service plans, self-assessment and program review of activities through trending, best practices and/or any other overall programmatic reviews.
• Present specific data and reports to varying audiences using a variety of instructional techniques and formats to reach my audience like: dashboards, charts and graphs, executive summaries and detailed annual reports.
• Evaluation of medical records to determine appropriate deployment of resources, quality of documentation, quality of medical records standards and monitor of indices comprising the agency quality assurance plan, the aggregation of data from these indices, and regular reporting on agency, unit and worker performance as it relates to accreditation standards and preparation.
CAREER PASSAGE
Business Development Specialist 2/2017 – Present
First Children’s Finance | Detroit, MI
Advanced Business Analyst (BCBSM) 2/2016 – 4/2017
Strategic Staffing Solutions | Detroit, MI
Quality Assurance/Management Information Systems Officer 3/2015-2/2016
The Order of the Fishermen Ministry (EHS-CCP Grantee) | Detroit, MI
Quality Assurance Manager 8/2014-3/2015
New St. Paul Head Start Agency, Inc. (0-5 Grantee) | Detroit, MI
Program Support Manager 1/2014 – 8/2014
The Order of the Fishermen Ministry (Head Start Delegate) | Detroit, MI
Quality Assurance Performance Monitor 12/2012-1/2014
Southeastern Michigan Community Alliance (Head Start Grantee) | Detroit, MI
Client Records Manager 2/2012-11/2012
The Children Center (Children’s Mental Health)| Detroit, MI
Quality Compliance Specialist 1/2002-9/2010
Southwest Counseling Solutions (Children’s Mental Health) | Detroit, MI
EDUCATION & CERTIFICATION CREDENTIALS
Master of Science in Administration – Info. Resource Mgmt. | Central Michigan University
Bachelor of Science – Integrated Info. Technology | University of South Carolina
AWARDS AND CERTIFICATION
• Health Information Technology Certification - 2012
• Implementation Specialist Certification - 2012
• VCE Trainings (i.e. HIPPA Compliance, Staff Retention, Cultural Diversity, Medicaid Fair Hearings, Local Appeals and Grievances, Receipt Rights) - 2016
• CPR and First Aid Response - 2017
• CPI Training - 2010
TECHNICAL SUMMARY
• Web Development (HTML), Peachtree, ChildPlus and COPA
• Microsoft Office Suite; Office 365; Lotus Notes; SharePoint
• Third party software vendor applications (PCE, BlueRelay)
HIGHLY MOTIVATED LEADER | EFFECTIVE PROFESSIONAL COMMUNICATOR |
SUCCESSFUL TEAM BUILDER | RESULTS DRIVEN | EXCELLENT PLANNER AND MEDIATOR
Transforming Organizations, Building Infrastructure and Engaging Employees Intentionally
Accomplished and competent Quality professional with over 10 years’ experience performing various activities particularly with an depth knowledge of program management while employing analytical skills to grow strong relationships through skills that secure consensus that lead to efficient and effective personnel relations in organizational policies and change.
PROFESSIONAL PROFILE
PROGRAM MANAGEMENT AND PROCESS IMPROVEMENT
Strong administrator, intuitive and moral leader with passion for preparing staff to support the work of the children and families to meet and exceed everyday challenges. Key strategist in the creation, development and execution of continuous quality improvement systems. Decisive, data-driven professional who assesses the full impact of every executive action as it relates to the community at large.
Accomplishments:
• Established, implemented and revised goals, objectives and all departmental standard operating policy and procedures (SOP) to ensure the best alignment with the organizations strategic plan and department goals.
• Collected and assessed needs from internal program units; produce custom solutions to resolve internal issues that affect external stakeholders (e.g., process bottlenecks) while heightening the importance of accountability and improving inefficiencies.
• Within the first 60 days of hire initiated and managed a total quality management system that included ongoing monitoring that integrated multiple content areas with systematic monitoring.
• Oversaw several software project cycles from initiation of new and/or existing applications to fully deployed systems and trained individuals on those applications.
ADMINISTRATIVE AND LEADERSHIP
Develop valuable initiatives to enhance programs through facilitation in training, mentoring and modeling. Created and/or assisted in the creation of systems to monitor and track progress on specific developmental goals, providing targeted direction and support to staff and families.
Accomplishments:
• Train staff on achieving and maintaining efficient systems to collect and analyze documentation on a regularly basis to support compliance and quality within local, state and federal regulations and guidelines via electronic records and paper record keeping.
• Supervised the day-to-day activities of a team of Content Managers to drive improvements in communication, operational efficiencies and raising customer service levels through on-going monitoring, delegation and coaching.
• Inspire and organize programmatic improvements (i.e. trainings and technical assistance) and impacts to address compliance issues, provide well-thought-out solutions and corrective action plans that result in sustainable change.
• Research and provide technical assistance on areas of concern/weakness and aid in all agency wide technology issues as a liaison with contractors and vendors.
STRATEGIC PLANNING AND CONSULTATION
Supervise and monitor all efforts to integrate best practices, regulations and mandates (state and federal) through interviews, observations, audits and data analysis, effective monitoring and tracking as well as providing mentoring and training. Utilize Continuous Quality Improvement methodology (CQI) to design, develop and implement a comprehensive assessment system for summative and formative evaluations on service delivery and overall performance, based on standardized and created benchmarks.
Accomplishment:
• Advise business owners and executive leadership on improvements to business processes and staff performance, develop a proactive approach to non-compliance issues through supervision, observation, monitoring, technical assistance, training and follow-up (Plan, Do, Check, Act).
• Provide insight to staff on plans of implementation, evaluations and reporting program activities utilizing integrated service plans, self-assessment and program review of activities through trending, best practices and/or any other overall programmatic reviews.
• Present specific data and reports to varying audiences using a variety of instructional techniques and formats to reach my audience like: dashboards, charts and graphs, executive summaries and detailed annual reports.
• Evaluation of medical records to determine appropriate deployment of resources, quality of documentation, quality of medical records standards and monitor of indices comprising the agency quality assurance plan, the aggregation of data from these indices, and regular reporting on agency, unit and worker performance as it relates to accreditation standards and preparation.
CAREER PASSAGE
Business Development Specialist 2/2017 – Present
First Children’s Finance | Detroit, MI
Advanced Business Analyst (BCBSM) 2/2016 – 4/2017
Strategic Staffing Solutions | Detroit, MI
Quality Assurance/Management Information Systems Officer 3/2015-2/2016
The Order of the Fishermen Ministry (EHS-CCP Grantee) | Detroit, MI
Quality Assurance Manager 8/2014-3/2015
New St. Paul Head Start Agency, Inc. (0-5 Grantee) | Detroit, MI
Program Support Manager 1/2014 – 8/2014
The Order of the Fishermen Ministry (Head Start Delegate) | Detroit, MI
Quality Assurance Performance Monitor 12/2012-1/2014
Southeastern Michigan Community Alliance (Head Start Grantee) | Detroit, MI
Client Records Manager 2/2012-11/2012
The Children Center (Children’s Mental Health)| Detroit, MI
Quality Compliance Specialist 1/2002-9/2010
Southwest Counseling Solutions (Children’s Mental Health) | Detroit, MI
EDUCATION & CERTIFICATION CREDENTIALS
Master of Science in Administration – Info. Resource Mgmt. | Central Michigan University
Bachelor of Science – Integrated Info. Technology | University of South Carolina
AWARDS AND CERTIFICATION
• Health Information Technology Certification - 2012
• Implementation Specialist Certification - 2012
• VCE Trainings (i.e. HIPPA Compliance, Staff Retention, Cultural Diversity, Medicaid Fair Hearings, Local Appeals and Grievances, Receipt Rights) - 2016
• CPR and First Aid Response - 2017
• CPI Training - 2010
TECHNICAL SUMMARY
• Web Development (HTML), Peachtree, ChildPlus and COPA
• Microsoft Office Suite; Office 365; Lotus Notes; SharePoint
• Third party software vendor applications (PCE, BlueRelay)
HIGHLY MOTIVATED LEADER | EFFECTIVE PROFESSIONAL COMMUNICATOR |
SUCCESSFUL TEAM BUILDER | RESULTS DRIVEN | EXCELLENT PLANNER AND MEDIATOR