Product Manager
Continued...
Amr Hassan
San Francisco, California 94121
Product Manager
Innovative product development professional with 10+ years of creating effective solutions
Performance-driven technical leader passionate about creating seamless customer experiences to solve a user need and deepen the consumer-brand relationship. Efficient project manager developing solutions and implementing requirements to support growth of products at all organizational levels. Experienced across the full product life cycle, from launching products to collaborating with other teams and departments to maintain systems and build off product benefits. Strategically focused using data analysis, market research, and usability studies to inform key decisions and support solutions. Empathetic leader able to connect with team members to leverage their strengths and help them achieve success.
Core Competencies:
? Full Life Cycle Product Management
? Systems Launch / Implementation
? Agile Methodology & Backlog Grooming
? Complex Problem Solving
? Quality Assurance and Testing
? User Experience & Testing
? Business Operations Management
? Team Development & Collaboration
Professional Experience
Cairenes Solutions, LLC, San Francisco, California
Product Manager, 2014 - Present
Identify unmet consumer needs and develop effective solutions. Coordinate remote teams to develop mobile and web apps from ideation, through development, to launch, growth, and maintenance. Own cross-functional solutions, building collaboration and aligning teams to accomplish mutual goals.
Key Achievements:
? Developed Sharity iOS app to empower corporations to repurpose and engage their products as credit cards to fund Sustainable Development Goals.
? Developed web app ------------, creating a permanent e-address that moves with users and works on all map apps.
? Designed HealC web app democratizing Electronic Healthcare Records for refugees and homeless.
Vodafone Qatar, Doha, Qatar
Roaming Product Manager, 2011 � 2014
Drove product development and implementation with local and remote teams of up to 15 people to deliver effective solutions on deadline. Partnered with tier 1 vendors and coordinated their resources to augment organizational and team functions, expanding capacity and product development bandwidth. Aligned processes across teams to follow company standards and create high-quality products useable across target markets.
Key Achievements:
? Designed and implemented creative solutions for new roaming product designs and suggested features for performance improvement of highly interconnected product creating 50% CAPEX savings.
? Delivered complex projects of migrating core services resulting in 70% OPEX savings.
? Streamlined and enhanced the corporate accounting and operating system decreasing debt by 60%.
Vodafone Eqypt, Cairo, Egypt
Roaming Product Lead, 2007 � 2011
Created and implemented effective roaming product management systems, ensuring team and product success across territories. Monitored network performance and provided reports for both real-time and historical measurements on varying roaming touch points to improve performance. Oversaw and resolved issues related to fraud, bill shocks, customer experience, and bulk SMS.
Key Achievement:
? Cut costs by 85% through strategic negotiations with vendors.
? Doubled roaming rollout to 600+ roaming partners in 200+ countries, achieving $12 mil EGP in revenues.
? Developed workflow charts and diagrams to ensure customer experience compliance with customer expectations resulting in 80% fewer complaints.
------------
Prior experience as Customer Care Specialist for Vodafone Egypt, Cairo, Egypt.
Product Management Processes
Functions:
Rapid prototype, epic user stories, mind mapping, interactive requirements, backlog grooming, owner transition, product migration, environment management, manage backlog, release planning, testing, production
Tools:
Word, Excel, Trello, Asana, Jira, Aha, Slack
Education and Credentials
Bachelor of Science in Computer Science, Information Systems
Egyptian Aviation Academy, Cairo, Egypt
Certifications
Certified Scrum Master
Awards
I�m Innovative (2011, 2010); Cost Excellence (2010); Best Performer (2007, 2006, 2005); CRM Champion (2006)
Languages
Arabic (Native), English (Fluent)
Continued...
Amr Hassan
San Francisco, California 94121
Product Manager
Innovative product development professional with 10+ years of creating effective solutions
Performance-driven technical leader passionate about creating seamless customer experiences to solve a user need and deepen the consumer-brand relationship. Efficient project manager developing solutions and implementing requirements to support growth of products at all organizational levels. Experienced across the full product life cycle, from launching products to collaborating with other teams and departments to maintain systems and build off product benefits. Strategically focused using data analysis, market research, and usability studies to inform key decisions and support solutions. Empathetic leader able to connect with team members to leverage their strengths and help them achieve success.
Core Competencies:
? Full Life Cycle Product Management
? Systems Launch / Implementation
? Agile Methodology & Backlog Grooming
? Complex Problem Solving
? Quality Assurance and Testing
? User Experience & Testing
? Business Operations Management
? Team Development & Collaboration
Professional Experience
Cairenes Solutions, LLC, San Francisco, California
Product Manager, 2014 - Present
Identify unmet consumer needs and develop effective solutions. Coordinate remote teams to develop mobile and web apps from ideation, through development, to launch, growth, and maintenance. Own cross-functional solutions, building collaboration and aligning teams to accomplish mutual goals.
Key Achievements:
? Developed Sharity iOS app to empower corporations to repurpose and engage their products as credit cards to fund Sustainable Development Goals.
? Developed web app ------------, creating a permanent e-address that moves with users and works on all map apps.
? Designed HealC web app democratizing Electronic Healthcare Records for refugees and homeless.
Vodafone Qatar, Doha, Qatar
Roaming Product Manager, 2011 � 2014
Drove product development and implementation with local and remote teams of up to 15 people to deliver effective solutions on deadline. Partnered with tier 1 vendors and coordinated their resources to augment organizational and team functions, expanding capacity and product development bandwidth. Aligned processes across teams to follow company standards and create high-quality products useable across target markets.
Key Achievements:
? Designed and implemented creative solutions for new roaming product designs and suggested features for performance improvement of highly interconnected product creating 50% CAPEX savings.
? Delivered complex projects of migrating core services resulting in 70% OPEX savings.
? Streamlined and enhanced the corporate accounting and operating system decreasing debt by 60%.
Vodafone Eqypt, Cairo, Egypt
Roaming Product Lead, 2007 � 2011
Created and implemented effective roaming product management systems, ensuring team and product success across territories. Monitored network performance and provided reports for both real-time and historical measurements on varying roaming touch points to improve performance. Oversaw and resolved issues related to fraud, bill shocks, customer experience, and bulk SMS.
Key Achievement:
? Cut costs by 85% through strategic negotiations with vendors.
? Doubled roaming rollout to 600+ roaming partners in 200+ countries, achieving $12 mil EGP in revenues.
? Developed workflow charts and diagrams to ensure customer experience compliance with customer expectations resulting in 80% fewer complaints.
------------
Prior experience as Customer Care Specialist for Vodafone Egypt, Cairo, Egypt.
Product Management Processes
Functions:
Rapid prototype, epic user stories, mind mapping, interactive requirements, backlog grooming, owner transition, product migration, environment management, manage backlog, release planning, testing, production
Tools:
Word, Excel, Trello, Asana, Jira, Aha, Slack
Education and Credentials
Bachelor of Science in Computer Science, Information Systems
Egyptian Aviation Academy, Cairo, Egypt
Certifications
Certified Scrum Master
Awards
I�m Innovative (2011, 2010); Cost Excellence (2010); Best Performer (2007, 2006, 2005); CRM Champion (2006)
Languages
Arabic (Native), English (Fluent)