Primary
Objectives
Highly motivated and experienced business manager seeking to utilize my organizational and managerial skills to obtain a position with your company.
Experience
TruGreen
Lawn Specialist
August 2017 to August 2019
? Sales (face to face) & (phone)
? Lawn Inspections
? Treatment Specialist
Asset Recovery Services of the CSRA
Owner / Operator
January 2014 to August 2017
? Managed logistics for company and independent contractors
? Inventory control
? Maintained 87% customer satisfaction rating
? Recovery agent
? Supervised all training of new employees
Jade N Jewl Trucking
Operations Manager
January 2002 to January2014
? Reduced employee turnover by 72% through implementation of dedicated routes.
? Directed the work of 16+ independent contractors.
? Established and maintained 12+ vendor partnerships.
? Achieved a 88% on-time shipment rate.
? Reduced operating budget by 34% and mis-ships by 80% by implementing new policies and procedures.
? Established long-term customer relationships through prompt and courteous service.
? Led warehouse improvement initiatives to advance operational efficiencies.
? Translated business needs and priorities into actionable logistics strategies.
? Conducted research on logistics operations, including literature reviews, interviews and site visits.
? Implemented strategic shipping policies to achieve long and short-term sales targets.
Steed Business Services
Field Supervisor / Lead Agent
January 1997 to January 2002
? Trained and supervised repossession field agents.
? Assisted Licensed Private Investigators with investigating private property theft and adultery allegations.
? Conducted background searches for corporate and private accounts.
? Collected on delinquent accounts and processed bad check claims.
? Security detail for corporate and private events.
? Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
? Organized training for 3-5 new employees per week.
? Monitored participant workflow and behaviors throughout the training process.
? Administered performance reviews to evaluate each participant’s progress.
? Clearly communicated objectives for all lessons, units and projects to all participants.
? Supervised a team of 3-15 security personnel during a given shift.
Education
Strayer University, Augusta, GA
A.A (Associates in Business Administration)
Graduation Year 2019
GPA – 3.7
Ashworth University, Norcross, GA
Small Business Management – Certification
Graduation Year 2007
GPA – 4.0
Skills
? Personnel management
? Logistics management
? Customer relations specialist
? Results-oriented
? Dependable
? Natural leader
? Unsurpassed work ethic
? Quality assurance and control
? Warehouse operations
? DOT regulations
? Safety-conscious
? Training and development
? Over-the-road transportation
? Excellent time management
References
Available upon request.
Objectives
Highly motivated and experienced business manager seeking to utilize my organizational and managerial skills to obtain a position with your company.
Experience
TruGreen
Lawn Specialist
August 2017 to August 2019
? Sales (face to face) & (phone)
? Lawn Inspections
? Treatment Specialist
Asset Recovery Services of the CSRA
Owner / Operator
January 2014 to August 2017
? Managed logistics for company and independent contractors
? Inventory control
? Maintained 87% customer satisfaction rating
? Recovery agent
? Supervised all training of new employees
Jade N Jewl Trucking
Operations Manager
January 2002 to January2014
? Reduced employee turnover by 72% through implementation of dedicated routes.
? Directed the work of 16+ independent contractors.
? Established and maintained 12+ vendor partnerships.
? Achieved a 88% on-time shipment rate.
? Reduced operating budget by 34% and mis-ships by 80% by implementing new policies and procedures.
? Established long-term customer relationships through prompt and courteous service.
? Led warehouse improvement initiatives to advance operational efficiencies.
? Translated business needs and priorities into actionable logistics strategies.
? Conducted research on logistics operations, including literature reviews, interviews and site visits.
? Implemented strategic shipping policies to achieve long and short-term sales targets.
Steed Business Services
Field Supervisor / Lead Agent
January 1997 to January 2002
? Trained and supervised repossession field agents.
? Assisted Licensed Private Investigators with investigating private property theft and adultery allegations.
? Conducted background searches for corporate and private accounts.
? Collected on delinquent accounts and processed bad check claims.
? Security detail for corporate and private events.
? Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
? Organized training for 3-5 new employees per week.
? Monitored participant workflow and behaviors throughout the training process.
? Administered performance reviews to evaluate each participant’s progress.
? Clearly communicated objectives for all lessons, units and projects to all participants.
? Supervised a team of 3-15 security personnel during a given shift.
Education
Strayer University, Augusta, GA
A.A (Associates in Business Administration)
Graduation Year 2019
GPA – 3.7
Ashworth University, Norcross, GA
Small Business Management – Certification
Graduation Year 2007
GPA – 4.0
Skills
? Personnel management
? Logistics management
? Customer relations specialist
? Results-oriented
? Dependable
? Natural leader
? Unsurpassed work ethic
? Quality assurance and control
? Warehouse operations
? DOT regulations
? Safety-conscious
? Training and development
? Over-the-road transportation
? Excellent time management
References
Available upon request.