Pralhad Misal
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Pralhad Misal

Pralhad Kumar Misal
Email ID-P------------
Mobile no- ------------ Passport -K6842138
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OBJECTIVE:-
Looking forward to utilize my experience and knowledge to attain higher levels of knowledge and grow along with the company.

EDUCATION DETAILS:-
December 2007: Bachelor's degree, Economics- Pune University, Maharashtra, India.
June 2014: Certified Advanced Personal fitness trainer from Gold Gym Pune.
Working as free lancing Personal trainer, helping people to be Fit.

RECOGNITION FROM EMPLOYERS-
1. BEST STORE AND BEST STORE MANAGER for the month in 2009 - the Mobile Store, Essar Telecom LTD.
2. Best Multitalented Executive for 2013 in Inorbit mall for handling different tasks in operations.

WORK EXPERIENCE:-
1. Working as a Manager Operations since 1st March 2018 in Creaticity Mall.
Present driving operational improvements, maximizing the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation.

• Managing a team of approximately more than 100 employees in a busy work environment.
• Negotiating contracts and renewal ensuring that they balance value and risk on time.
• Ensuring compliance to all Environmental Health & Safety goals & objectives
• Responsible for the day to day presentation and ambience of the mall including but not limited to standards pertaining to retailer shop units, kiosks, mall common area, food courts, external areas, commercial and marketing assets.
• Direct, support and manage the Retailer Relations team in the delivery of their objectives
• Assist in co-ordination of emergency situations and crisis management to ensure business continuity retained
• Recommending and establishing new policies and procedures.
• Supervising the work of employees and their internal trainings on product knowledge , customers support and jobs and responsibilities.
• Organizing departmental meetings, setting the agenda and then chairing those meetings
• Talking to individual staff members on a regular basis and motivating them to do better.
• Making sure that all staff complies with company rules and regulations.
• Successful track record of increasing revenue and pushing business development.
• Able to handle problems quickly and efficiently.
• Supervision of agencies to provide best services to the customers.
• Responsible for the Techno clean, pest control and horticulture of the mall.
• Looking after kiosk leasing for mall to generate the revenue.
• Responsible for monthly score card of the agencies.
• Organizing monthly Fire & Bomb threat training for team to keep them updated for the importance of Fire & safety.
• Resolving day to day customers and tenants complains to providing them a 100% satisfaction.
• Responsible for parking and kiosk leasing to generate the revenue.

KEY SKILLS AND COMPETENCIES
• Positive, creative & patientful.
• Motivate and build successful teams.
• Understand all legal, regulatory, information security and compliance requirements.
• Proven influencer & negotiator.
• Achieving targets in a dynamic and complex business environment.
• Team leading & people development skills..
• A pragmatic approach to getting the required results.
• Building and maintaining strong and effective relationships with suppliers and customers.
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2. Worked as a Store Manager (Admin) in lifestyle international Pvt Ltd since 29th Jan 2016 to 28th Feb 2018.
Roles and responsibility-
1. Liasoning with Local Police, Cyber Crime Cell, Traffic Police, Fire Department, Hospital, Local Municipal Corporation, Mall Management & Government Authorities.
2. Developing Vendor & Getting into Service Lease Agreements (SLA’s), Alterations, Gift Wrapping, Security, and Valet Parking & Housekeeping Agencies.
3. Conducting Safety Audits of Store as per SOP.
4. Operating the Fire Fighting Systems at Mall & conducting Fire & Evacuation Drills.
5. Housekeeping and Security Personnel Deployment and Scheduling.
6. Assets Management including Physical Verification, Transfer & Scrap sale.
7. Procurement and Control of Consumables & Office Stationery
8. Optimum Utilization and Parking management in sale period.
9. Crowd Management during Peak Hours & Emergencies.
10. Managing the Telecom Solutions, Courier, Logistics, AMC renewal.
11. Controlling allocated Budget & Expenses
12. Control on daily inventory, checking daily global count system of the store to control on variance of the store.
13. Doing Daily IT Opening & closing on Oracle base server base.
14. Resolving day to day customer’s issues at CSD and on floor.
15. Doing Monthly Store audits of Inventory, Cash, admin & health and safety.
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3. Worked as Manager Operations at SGS mall Pune from 13th July 2015 to Jan 2016
Handling Mall operations – HK, security, pest control, Retail solution, leasing, sales, SOH & Kiosk.
Project done-
Resolved the Mall fire hydrant panel system issue.
Added value in revenue generation from 2.5 lakh a through SOH
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4. Worked as a Assistant operations manager PVP square mall Vijayawada Andhra Pradesh from 15th Dec 2014 to 7th may 2015.
Takes care of entire mall operations like Customer service, retail relations, HK, Security,
Parking, food court, Vendor relations, SOH and kiosk, safety audits and Admin.
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5. Inorbit Mall Pune – Worked as a Sr. Officer – (Senior Executive Operation) in Mall operation Team.
Duration: - 1st February 2011 to 26th Jan 2014.
• Part of pre opening of the mall.
• Handled Housekeeping, Food court, Food Audits.
• Assisted the retail solutions of the mall.
• Responsible for SOH & Kiosk of the mall for revenue generation.
• Responsible for control over security, parking, pest control, horticulture and housekeeping.
• Assisted the marketing team for the regular events in mall.
• Responsible for Information desk for customers in mall.
Projects & Initiatives
• Empty unit converted into VM units.
• Way finding signage’s mapping and implementation
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6. E-City PVT LTD–Electronic store, Albatha Group in U.A.E - the Ruler of Saharja, (Abu Dhabi) working as a SENIOR SALES ASSOCIATE. Duration- Working from 23rd Jan to 21st December 2010.
Handling – sales (Camera Section), customer service.
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7. ESSAR TELLECOM PVT LTD- THE MOBILE STORE- Worked as a Store Manager from 20th August 2007 to 2nd January 2010.
Store sales, customer service, Inventory management and people management, Monthly Audits & Store Administrations.
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Computer knowledge
Application Software - : Winds Dos, and JDA. Operating System. SAP system.
MS word, MS Excel, Power point, And Microsoft outlook.
EXTRA ACTIVITY
1. Certified First Aid life saver from Usha Fires.
2. 3 times Represented Maharashtra in School State level cricket tournament.
3. Successfully completed 4075 meters tracking program in minus 4 degree in himachal Pradesh.
4. Completed 100 meter Para jumping organized by Gov. of India.

PERSONAL DETAILS:-
Father’s name: - Shri Uttam Gyanuji misal
Mother’s name: - Shrmati Satyabhama misal.
DOB: - 04/04/1983.
Marital status: - Married.
Language known: - English, Hindi and Marathi.
Hobbies: - Traveling, Fitness, music and playing cricket.

Place- Pune Pralhad Uttam Misal.
Date- 28/09/2019.