Placement R�sum�
Douglas Hunter
Apex, NC 27539, Email: ------------
Mobile Contact: ------------
EMPLOYMENT HISTORY
CUSTOMER SERVICE SUPPORT
Home Depot l Apex, NC
April 2017 to Present
Accurate completion of customer transactions in a best-in-class manner. Courteous response to customer product questions. Provision of product information to customers to assist in their purchase decision-making. Deliver training, coaching, and directions to new employees.
CARE PROVIDER & ESTATE MANAGER
Hunter Residents
Family & Personal Medical Issues
Raleigh, NC and Apex, NC
June 2010 to February 2016
My mother became terminally ill. As her sole family member, I took responsibility for her medical care and well-being. After her death, I managed her estate until closed.
CALL CENTER SPECIALIST
Time Warner Cable | Morrisville, NC
June 2005 to June 2010
AIRLINES COUNTER AGENT
Midway Airlines, Delta Global Services, and American Eagle Airlines | Morrisville, NC
May 2000 � June 2005
INDUSTRIAL ENGINEER MANAGER
Charlotte-Mecklenburg Schools Building Services l Charlotte, NC
February 1995 - March 1999
Conducted projects establishing policies, procedures and programs for playground equipment procurement. Conducted OHSA workplace training seminars for building services employees.
Reduced cost by $123,000 and improved procedures by 27% for current and projected playground equipment
Improved internal purchasing administration and playground equipment safety by creating purchasing control functions
BUSINESS OWNER
Hunter Consulting Services, Inc., Charlotte, NC August 1992 - August 1995
STAFF INDUSTRIAL ENGINEER AND MANUFACTURING MANAGER
IBM Corporation l Endicott, NY & Charlotte, NC July 1974 - July 1992
Developed business cases, efficiency plans, strategic processes, and practices for senior management review and approval. Improved process flow. Managed employee disciplinary issues and actions.
Improved workforce utilization by 27% by documenting production space layouts and justifying cost improvement plans for high volume computer manufacturing
Improved departmental employee morale by 22% by hiring, coaching, creating development plans, and conducting employee evaluations
Reduced process transfer costs by traveling to other IBM sites to evaluate product applications
EDUCATION
B.S. in Industrial Technology Manufacturing
NC A&T State University, Greensboro, NC
SKILLS
Active Listening
Verbal, Presentation and Written Communication
Microsoft Word
Phone / Face-To-Face Customer Service
Manufacturing: Engineering & Managing
Decision-Making
Conducting Training
Problem Solving
Time Management
Transferable Engineer / Manager Skills
AWARDS AND RECOGNITION
Patent Recognition Awards
Outstanding Manager Awards
Corporate Forum in Glasgow, Scotland
Cost Savings Award
Douglas Hunter
Apex, NC 27539, Email: ------------
Mobile Contact: ------------
EMPLOYMENT HISTORY
CUSTOMER SERVICE SUPPORT
Home Depot l Apex, NC
April 2017 to Present
Accurate completion of customer transactions in a best-in-class manner. Courteous response to customer product questions. Provision of product information to customers to assist in their purchase decision-making. Deliver training, coaching, and directions to new employees.
CARE PROVIDER & ESTATE MANAGER
Hunter Residents
Family & Personal Medical Issues
Raleigh, NC and Apex, NC
June 2010 to February 2016
My mother became terminally ill. As her sole family member, I took responsibility for her medical care and well-being. After her death, I managed her estate until closed.
CALL CENTER SPECIALIST
Time Warner Cable | Morrisville, NC
June 2005 to June 2010
AIRLINES COUNTER AGENT
Midway Airlines, Delta Global Services, and American Eagle Airlines | Morrisville, NC
May 2000 � June 2005
INDUSTRIAL ENGINEER MANAGER
Charlotte-Mecklenburg Schools Building Services l Charlotte, NC
February 1995 - March 1999
Conducted projects establishing policies, procedures and programs for playground equipment procurement. Conducted OHSA workplace training seminars for building services employees.
Reduced cost by $123,000 and improved procedures by 27% for current and projected playground equipment
Improved internal purchasing administration and playground equipment safety by creating purchasing control functions
BUSINESS OWNER
Hunter Consulting Services, Inc., Charlotte, NC August 1992 - August 1995
STAFF INDUSTRIAL ENGINEER AND MANUFACTURING MANAGER
IBM Corporation l Endicott, NY & Charlotte, NC July 1974 - July 1992
Developed business cases, efficiency plans, strategic processes, and practices for senior management review and approval. Improved process flow. Managed employee disciplinary issues and actions.
Improved workforce utilization by 27% by documenting production space layouts and justifying cost improvement plans for high volume computer manufacturing
Improved departmental employee morale by 22% by hiring, coaching, creating development plans, and conducting employee evaluations
Reduced process transfer costs by traveling to other IBM sites to evaluate product applications
EDUCATION
B.S. in Industrial Technology Manufacturing
NC A&T State University, Greensboro, NC
SKILLS
Active Listening
Verbal, Presentation and Written Communication
Microsoft Word
Phone / Face-To-Face Customer Service
Manufacturing: Engineering & Managing
Decision-Making
Conducting Training
Problem Solving
Time Management
Transferable Engineer / Manager Skills
AWARDS AND RECOGNITION
Patent Recognition Awards
Outstanding Manager Awards
Corporate Forum in Glasgow, Scotland
Cost Savings Award