Photographer/Videographer
Luis Cruz, Jr.
2643 W Crystal Street - ------------ - L------------
Objective
Organized, efficient, resourceful, who can work independently and effectively with teams. I am a self-driven, helpful, multitasked, individual who can contribute strong interpersonal and managerial skills with 17 years of customer service experience.
Experience
Truck Driver 4/2018 - present
Connors Transportation Company Brookfield, Illinois
o Inspect and maintain pre-departure and post-departure safety for commercial vehicle usage
o Comply with state regulations by keeping log of daily delivery trips and truck logs
o Monitor and report any equipment, and or mechanical failure of the commercial vehicle
o Represent the company with client and public interactions
o Comply with all Illinois Department of Transportation, and with the company rules and regulations
Freelance Photographer/Videographer 2014 – Present
Self-Employed Chicago, Illinois
o Provide high quality photos, portraits of people, couples, events, nature, etc., then retouching/editing images with Adobe Software
o Utilize DSLR and accessories such as tripods, audio devices, lenses and lighting, etc.
Manage a portfolio and social media account(s)
Technical Support Representative 12/2014 – 12/2016
3Wire Group Carol Stream, Illinois
o Managed customer data on Customer Relationship Management (CRM) software
o Delivered technical assistance via CRM consisting of phone, fax, and email
o Provided knowledge, diagnostics and troubleshoot of electrical components, circuitry, and refrigeration systems to customers and to field technicians with efficiency and in a timely manner.
o As a field technician traveled to customers site of business and work on the commercial food equipment.
o Trained incoming field technicians and technical support representatives
Web Request Manager 2/2010 – 9/2014
MSDSOnline, Inc. Chicago, Illinois
o Managed customer requests via CRM software
o Provided excellent customer service by addressing customer requests in a timely and professional manner
o Utilized reports given to ensure customer and department guidelines were met
o Delegated project management inquiries of customer projected reports
o Trained employees and outsourced virtual team(s)
Electrician 2004-2005
Self Employed Chicago, Illinois
o Owned and managed work as an electrician. Compiled invoices, track of expenses and service for commercial and residential contracts
o Reviewed, estimated, installed, maintained, repaired electrical wiring, equipment and fixtures.
o Estimated of work included, reviewed blue prints for errors. measuring parts for construction/reconstruction, labor for installation, and time for completion.
o Insured all work was in compliance with the state health and safety regulations
Education
o Malcolm X & Harold Washington – City Colleges of Chicago Chicago, IL
Associates in Applied Science. 2016 – Expected Grad Fall 2019
o Coyne College Chicago, IL
Certification in Electrical/Electronic Maintenance & Construction 1/2004-10/2004
Skills
o Spanish: A2
o Class B licensed since 2005
o 17 years of customer service experience
o Operating Systems including Windows, Linux/Arch Linux OS, Mac OS
o Windows and MS Office Applications
Luis Cruz, Jr.
2643 W Crystal Street - ------------ - L------------
Objective
Organized, efficient, resourceful, who can work independently and effectively with teams. I am a self-driven, helpful, multitasked, individual who can contribute strong interpersonal and managerial skills with 17 years of customer service experience.
Experience
Truck Driver 4/2018 - present
Connors Transportation Company Brookfield, Illinois
o Inspect and maintain pre-departure and post-departure safety for commercial vehicle usage
o Comply with state regulations by keeping log of daily delivery trips and truck logs
o Monitor and report any equipment, and or mechanical failure of the commercial vehicle
o Represent the company with client and public interactions
o Comply with all Illinois Department of Transportation, and with the company rules and regulations
Freelance Photographer/Videographer 2014 – Present
Self-Employed Chicago, Illinois
o Provide high quality photos, portraits of people, couples, events, nature, etc., then retouching/editing images with Adobe Software
o Utilize DSLR and accessories such as tripods, audio devices, lenses and lighting, etc.
Manage a portfolio and social media account(s)
Technical Support Representative 12/2014 – 12/2016
3Wire Group Carol Stream, Illinois
o Managed customer data on Customer Relationship Management (CRM) software
o Delivered technical assistance via CRM consisting of phone, fax, and email
o Provided knowledge, diagnostics and troubleshoot of electrical components, circuitry, and refrigeration systems to customers and to field technicians with efficiency and in a timely manner.
o As a field technician traveled to customers site of business and work on the commercial food equipment.
o Trained incoming field technicians and technical support representatives
Web Request Manager 2/2010 – 9/2014
MSDSOnline, Inc. Chicago, Illinois
o Managed customer requests via CRM software
o Provided excellent customer service by addressing customer requests in a timely and professional manner
o Utilized reports given to ensure customer and department guidelines were met
o Delegated project management inquiries of customer projected reports
o Trained employees and outsourced virtual team(s)
Electrician 2004-2005
Self Employed Chicago, Illinois
o Owned and managed work as an electrician. Compiled invoices, track of expenses and service for commercial and residential contracts
o Reviewed, estimated, installed, maintained, repaired electrical wiring, equipment and fixtures.
o Estimated of work included, reviewed blue prints for errors. measuring parts for construction/reconstruction, labor for installation, and time for completion.
o Insured all work was in compliance with the state health and safety regulations
Education
o Malcolm X & Harold Washington – City Colleges of Chicago Chicago, IL
Associates in Applied Science. 2016 – Expected Grad Fall 2019
o Coyne College Chicago, IL
Certification in Electrical/Electronic Maintenance & Construction 1/2004-10/2004
Skills
o Spanish: A2
o Class B licensed since 2005
o 17 years of customer service experience
o Operating Systems including Windows, Linux/Arch Linux OS, Mac OS
o Windows and MS Office Applications