Photographer and Graphic Desinger
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Location: Fremont, CA, USA
School: New Jersey City University
Field of study: Digital Arts and Graphics

Photographer and Graphic Desinger

ERNESTO FUENTES
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405 Rancho Arroyo Pkwy Apt 329, Fremont, CA 94536
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SUMMARY
Respectful and friendly creative professional with dynamic problem solving talents. Graphic Design and Illustration background with 8 years freelance experience in running Photography business and 5 years Business System Analysis(SAP) Support. Competent in working alone or with multidisciplinary team members. History of delivering exceptional business
presentations and cultivating positive relationships to expand business operations.
SKILLS

•Adobe XD
•Adobe InDesign
•Adobe Illustrator
•Adone Photoshop
•Adobe Lightroom
•Photography
•Graphic Design
•System Design
•Administrative Support
•IT Support Knowledge
•Data Entry
•Microsoft Office
•Basic SQL
•Basic XML
•Project Documentation
•Business System Analysis
•Quick Lerner
•Critical Thinking
•UX/UI Design
•User Flow
•Product Design
•Customer Service
•User Testing
•Administrative Admin
•Logo Design
•Web Design
•Advertisement Design

EXPERIENCE
Freelance Photographer and Graphic Designer / Freelance - Jersey City, NJ 03/2011 - Current
•Designed Basic Websites(Portfolios)
•Designed Logos
•Designed flyiers for print and online advertisements
•Designed Wireframe website for clients to understand user flow and show how it can increase traffic.
•Created website/application system designs
•Photographed products, special events, weddings, parties and school portraits.
•Cropped, manipulated and performed color-balance for final images.
•Set up precise photographic measurements and control equipment.
•Explained price and package details to customers.
•Defined image requirements and planned photographic events.
•Managed strategic business planning and day-to-day operations
•Met with commission clients to discuss artistic preferences and ideas.
•Contributed ideas during strategic and conceptual brainstorming sessions.
•Maintained customer expectations with open consultations and frequent communication.

Financial IT for North America / Kuehne & Nagel Inc. - Jersey City, NJ 07/2014 - 10/2019
•Maintained and supported in-house Finance System for North America(US, CA, and MX).
•Managed sensitive information with discretion while providing administrative support to executive teams.
•Updated and implemented administrative and executive support policy changes and monitored effects.
•Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
•Consulted users to determine areas in need of improvement.
•Promoted continuous improvement for Accounts Payable and Accounts Receivable processes.
•Improved job tasks and mentored junior team members on best practices and standards.
•Increased system security and performance with proactive changes.
•Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
•Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
•Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
•Responded to assistance requests from US, CA, and MX users and directed individuals through basic troubleshooting tasks.
•Maintained current accounting systems, reconciled accounts and resolved discrepancies.
•Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
•Supported department staff by performing wide range of clerical and administrative tasks.
•Trained end-users in best practices to minimize errors and protect key data.
•Prepared and delivered targeted systems training for business personnel.
•Coordinated installation of updated computer programs and systems.
•Contributed to successful field deployment of business systems improvements.
•Organized and enhanced business rules governing enhancements to existing systems.
•Crafted diagrams and flowcharts outlining logical operational steps.
•Troubleshoot malfunctions with systems and programs to pinpoint root cause of issues and restore with team.

Accounts Payble Temp / Kuehne & Nagel Inc. - Jersey City, NJ 11/2012 - 07/2014
•Consolidating supplier accounts.
•Supplier account maintenance. Contacting old but active suppliers to update account information.
•Data entry.
•Track and audit invoice payments.

Customer Service and Sales Associate / Shoppers World - Jersey City, NJ 05/2009 - 04/2011
•Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
•Helped customers find specific products, answering questions and offering advice.
•Trained new team members in cash register operation, stock procedures and customer service.
•Worked closely with front-end staff to assist customers.
•Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
•Learned roles of other departments to provide coverage and keep store operational.
•Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Book Keeping Assistant / LeSchack & Grodensky - New York City, NY 09/2008 - 04/2009
•Handled payroll services for employees successfully.
•Secured staff payment traceability, accurately calculating deductions while preparing and processing payroll.
•Investigated and reconciled issues and discrepancies in automated supply accounting system.
•Handled cash and deposits using proper accounting procedures and documentation.
•Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
•Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
•Updated confidential employee banking information with accuracy and speed.
•Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.

EDUCATION
Graphic Arts and Design / New Jersey City University - Jersey City, NJ Graduate Summer 2020