Pauline Vigouroux
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Pauline Vigouroux

Education

Master of Science in International Business Expected August 2020
Hult International Business School�Boston, Massachusetts, USA
� Starting Hult dual master program in International Marketing in September 2020
o Expected graduation March 2021

Bachelor of Commerce and Distribution September 2019
IAE School of Management, University Clermont Auvergne � Clermont-Ferrand, France
� Internship at Nov�Mod � Brioude, France
� Internship at H&M � Clermont-Ferrand, France

Professional Experience

H&M � Clermont-Ferrand, France June 2019 � September 2019

Sales Assistant. My job was to make sure the customer could find what he was coming for and to create a need to extand the turnover of the store.

� Prepared sales team for annual Summer Sale, resulting in �53,000 worth of sales in first day of campaign
� Greeted customers and determined what each customer needed, enhancing customer service satisfaction
� Recommend, selected, and helped locate merchandise based on customer needs
� Itemized customer merchandise at checkout using the cash register, enrolled customers in loyalty program, and accepted cash or creditcard for purchases, creating a smooth customer experience

NOV�MOD � Brioude, France September 2018 � May 2019

Sales Manager. My job was to manage the store as well as to help the manager to lead the employees to a better work. Nov�Mod later filed for bankruptacy and went out of business in Mid-2019.

� Directed and supervised employees within my department that engaged in sales, inventory-taking, and in performing services for customers, resulting in a knowledgeable and sales-abled staff
� Examined weekly attendance reports and sent to Human Resources to ensure ontime staff payment
� Changed window displays, interior display areas, and signage to reflect changes in inventory and promotion, keeping the store up to standards as requested by corporate headquarters
� Monitored sales activities to ensure that customers receive satisfactory service and quality goods

Cultural Care Au Pair, EF Education First � Boston, MA July 2017 � August 2018

Au Pair. My job was to manage the schedule of several kids and to take care of them.

� Instruct and assist children in the development of health and personal habits, resulting in fast training
� Communicated with parents about daily activities, behaviors, and related issues, managing 3 schedules at once
� Supported children's emotional and social development, encouraging the understanding of others.
� Improved my English from a A2 level to a C1 level in one year, resulting from traveling to 15 destinations with the family and meeting people from all around the world.

AXA Insurance � Issoire, France September 2015 � June 2017

Commercial Insurance Assistant. My job was to help the commercial with customers coming to the agency by welcoming them and informing them about their request.

� Investigate, evaluate, and settle claims, applying technical knowledge and customer service skills, increasing customer satisfaction
� Resolve complex, severe exposure claims, using high service oriented file handling
� Examine claims investigated by insurance adjusters, determine the authorization of payments

Additional Information

Technologies: Microsoft: Word, Excel, Powerpoint; Social Media Platforms: Facebook, Instagram, LinkedIn,
Snapchat; Google Drive: Docs, Sheets, Forms, Slides; Email: Filters, folders, mail merge, rules;
Phone skills: Voicemail, forwarding, hold, recording.
Languages: French (Native), English (Fluent).
Certifications: Hubspot Social Media Certification