Patrice Williams
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Patrice Williams

Patrice Jane Williams
Apt 720, 100 Robins West Pkwy
Warner Robins, GA 31088
Cell Phone: ------------
Email: ------------
Career Objective
A motivated professional able to provide essential teaching, customer service, and technological skills to the institution. Consistently providing expertise in Microsoft Word and Powerpoint, customer service, clerical work, cell phone software, and academic research.
Education
Valdosta State University 2016-May 10, 2019
Masters of Library and Information Science with Reference Concentration
Valdosta State University 2012 - 2015
Bachelor of Arts in English Literature and Language

Qualifications
? Knowledge of cellphone software Android and IOS
? Ability to sell cellular service, television service, and internet services to customers
? Cashier and Customer Service knowledge
? Proficiency in Microsoft Word and Power Point
? Teaching and Tutoring experience
? Excellent ability to work with a team
? Clerical skills
? Knowledge of LibGuide software by SpringShare
? Experience using a variety of databases: GALILEO, Academic Search Complete, Opposing Viewpoints, MLA International Bibliography, JSTOR, ProQuest Central, etc.
? Knowledge of Dudamobile, Camtasia, Omeka, and Joomla website builders
Employment
September 25, 2017-Current AT&T Mobility Services
Warner Robins, GA
Position: SSR (Sales Support Representative) & RSC (Retail Sales Consultant)
? Am responsible for inventory clerical work including physical counts and auditing money, paperwork, and merchandise
? Maintained inventories at adequate levels, promoted sales, and maintained the appearance of the store
? Created visual displays from AT&T marketing instructions as well as improvised visual displays that gain the customer interest
? Successfully Promoted and communicated to customers current marketing campaigns and promotions
? Managed distribution and direct sales backlog including placement and cancellations daily
? Consulted with customers to determine the best phone product for them during retail transactions
? The lead on troubleshooting Android devices for the store

January 14, 2019-Current Middle Georgia State University (Macon Campus)
Macon, GA
Position: Intern
• Learned and Shelved books by LCC (Library of Congress) number
• Staffed Circulation Desk using the program Alma by Ex Libris
• Communicated a warm and inviting presence to conduct an interview required in customer service and reference librarianship
• Read current MLIS research articles over Reference Services for academic libraries and librarianship
• Learned effective ways to teach IL (Information Literacy) Courses
• Utilized Microsoft word and Powerpoint to create IL demos and lesson plans
• Answered reference questions pulled from the library chat and librarian emails
• Heavily researched in academic databases to answer reference questions
January 1, 2016-May 8, 2017 South Georgia State College: Entry Program
Valdosta State University, Valdosta, GA
Position: Part-time English Instructor
• Showed students the importance of research to writing; explained the kind of research necessary to certain kinds of writing; helped students compose texts produced by judiciously using field research, library sources, and sources retrieved from electronic media
• Achieved classroom management through mediation, multiple writing projects, positive reinforcement, and incentives
• Managed and accommodated as many as twenty-five to thirty students at a time
• Consistently recorded and reported on individual student progress throughout the school year
• Helped develop forthcoming school year's curriculum including: book selection, multimedia integration, and teaching materials and implementation
• Tutored students during scheduled office hours and appointments
• Successfully prepared many of my students for English 1101
• Remained current with new trends and developments to that would maintain students’ interest
January 2014-May 2016 On Tap Magazine
Valdosta State University, Valdosta, GA
Position: Copy Editor and Journalist
? Published article- “What Color Are You?” in On Tap Issue 13, Spring 2016
? Published article- “Social Gaming” in On Tap Issue 12, Fall 2015
? Edited first, second, and third drafts of articles from Peers as Copy Editor
? Researched and wrote articles about popular news as a Journalist
? Impressed the senior editor with my graphic design layout on InDesign for the magazine on a regular basis
? Researched multiple topics in advance to prepare articles for future publishing
Professional Development
• ACRL-Choice Webinars, What Do Students and Faculty Need in a Research Database? The Librarian’s Perspective, April 2019
Memberships
• Member of the Georgia Library Association
• Member of the American Library Association