Paralegal/Legal Assistant
Paralegal/Legal Assistant

PARALEGAL

SUMMARY

? Professional with seven years of customer service, legal and administrative experience spanning medical, legal, technology startups, call center and corporations with specifically 5 years of legal experience with two years of personal injury litigation experience
? Combines comprehensive knowledge of new technologies with outstanding observational and analytical as well as problem-solving skills to help identify and develop solutions to everyday office problems and increased overall efficiency
? Developed new filing method that increased efficiency overall filing efficiency by 50% and developed way to manage client information to avoid costs of case software which saved the firm over $400

EDUCATION

UNIVERSITY OF DENVER �................................................................................................ March 2020 - (Expected) June 2022
Degree: University College Bachelor�s Completion Program and Dual Degree BA/MA Candidate for:
Bachelor of Arts in Leadership & Organization Studies and Master of Arts in Strategic Human Resources with Concentration in HR Operations
Relevant Coursework: Leadership Theory, Database Management, Ethical Decision Making, Global Studies
� Deans Honor�s Scholarship � 3rd most Prestigious Scholarship Available

BLACKSTONE CAREER INSTITUTE �.................................................................................... November 2019 - Summer 2020 Certificate: Paralegal Studies, Advanced Specialty Certificate in Personal Injury and Torts Studies GPA 4.0

CENTER FOR ADVANCED LEGAL STUDIES �............................................................................. May 2019 - November 2019 Certificate: Paralegal Studies *Full time student from May 2019-November 2019 - Transferred in November 2019 due to work conflict � 3 classes
Relevant Coursework: Intro to Law and Ethics, Interviewing and Interrogation, Legal Research and Writing. Corporate and Business Litigation, Civil Procedure, Computers and the Laws

THE UNIVERSITY OF TEXAS AT AUSTIN �........................................................................................ August 2010 - May 2016 Degree: Bachelor of Arts in Anthropology (Earned 118 out of 120 credits� will complete coursework Summer 2020) GPA 3.58/4.00
Relevant Courses: Communication Studies, Cultures in Communication, Introduction to Psychology/Philosophy
Study Abroad: The Programme for Belize Archaeological Project �............................................................... May 2014 - June 2014 Conducted original research with the non-profit Programme for Belize and the Government of Belize�s Institute of Archaeology. Improved ability to speak with diverse cultures, while also learning to analyze and communicate research findings. Improved observation, analytical and problem skills as well as attention to detail
Honors:
� Phi Kappa Phi Honor Society (Nation's oldest honor's society that only accepts the top 7.5% of Juniors across majors)
� GPA in top 10% of University of Texas 2017 Seniors
? Dean�s Honors List (Ampla Cum Laude) (Spring 2013)

EXPERIENCE
EXECUTIVE LEGAL ASSISTANT����������������������������.��March 2020 � March 2020
Robert Half Legal for Ashcroft, Sutton, Reyes, Law Firm (Position ended due to COVID-19)
? Helped with entering attorney time and billing to ensure deadlines were met

PARALEGAL.................................................................................................................................................November 2019 - January 2020
The Law Office of Hubert Bell, Jr.
Worked with 3 attorneys in varying types of law, including probate, wills, estate and trust law, personal injury litigation, administrative and employment law, and general litigation matters. One of two paralegals aiding 3 attorneys.
? Instrumental in independently designing and implementing a new filing system for all electronic and physical personal injury documents to help increase efficiency and lower overhead costs
? Assisted senior paralegal ensure all client billing and expenses were mail out on time
? Helped develop the �Paralegal Procedure� manual detailing instructions and processes

CALL CENTER REPRESENTATIVE..................................................................................................................... May 2018 � April 2019
Alorica For General Motors
Call Center agent for Onstar Technical Support then promoted to General Motor�s Specialty Legal team that assisted customers with the California Magnuson Moss Warranty Act. Tasks included: requesting service records, scheduling service appointments, creating case reviews verifying or denying eligibility of customer buybacks to provide to General Motor attorneys and delivering customer�s the final resolution.
? Adhered to strict deadlines and monthly minimum guidelines every month, never missing an incentive
? Top CSAT performer for 8 months on OnStar Technical Support team with only one "miss" during entire tenure

TEMP AGENCY POSITIONS......................................................................................................................... January 2017 - May 2018
(State Auto Insurance, Whole Foods, MindWireless through Burnett Staffing, Roth Staffing, G&A Staffing)
? Worked several short-term contractor roles for temp agencies such as: Administrative Assistant at Whole Foods, Assistant Underwriter at State Auto Insurance and as an Administrative Assistant at a Personal Injury expert witness medical record review department

FRONT DESK ASSOCIATE�................................................................................................................................ January 2017 - May 2018
Bastrop Family Dentistry
Worked full-time for father�s dental practice when needed while concurrently enrolled at UT Austin. Assisted office manager with duties such as scheduling, filing, contacting insurance providers and helping patients with billing and scheduling appointments
? Assisted around 30 patients in person and 100 via phone weekly

LEGAL ASSISTANT/ OFFICE MANAGER/SENIOR PARALEGAL�����.......................................... April 2015 - October 2016
DLG Luce Salazar PLLC
Began as part-time legal assistant while also going to school and after six months was promoted to office manager and paralegal and soon was the only employee in the office while the attorney worked remotely.
? Developed system for organizing client information and record requests that saved the firm over $500 in case management software
? Spearheaded the development of a new electronic filing system that cut time spent filing by 50% and reduced overhead costs

LEGAL SECRETARY .................................................................................................................................. October 2016 - January 2017
Walsh, Gallegos, Trevino Russo and Kyle P.C
Secretary for two attorneys with a focus on Real Property and Construction Contracts for School Boards across Texas and New Mexico. Calendared, entered reimbursements and billing, wrote letters, red-lined edited contracts, scheduled meetings and put together trial notebooks.
? Restored filing process for over 800 active cases after filing had stopped due to disorganization after previous secretary left
? Streamlined process for creating and closing files by designing and implementing templates, allowing more than double the amount of cases that could be processed
? Educated file clerks on how to file for the attorneys doubling the efficiency of opening and closing cases

ADMINISTRATIVE ASSISTANT/LEGAL RECEPTIONIST�......................................................................... August 2014 � April 2015
George Brothers Kincaid And Horton, LLC
Part-time receptionist at a complex business litigation law firm. Responsible for assisting office administrators in tasks such as data-entry, transcribing and entering attorney time, faxing, scanning, copying, sorting and distributing mail, greeting guest and answering incoming calls.
? Answered 20 incoming calls on average
? Assisted with preparing attorney's time and scheduling meetings and appointments
SKILLS
Typing Speed of 75 + WPM | Microsoft, Google and Mac Office Suites |Advanced Excel Experience | Adobe & Nitro Document Editing Software | Experience with Salesforce and other Call Center Software | Attention to Detail | Conflict Resolution | Detail Oriented | Time Management | Knowledge of Privacy and HIPAA Laws| Calendaring | Filing | Litigation | Westlaw | Legal Document Preparation | Aq1`kk��-Document Review | Data- Entry | Billing | Time Entry | Time Management | Self Starter