OTTO H. ESPINOSA
OTTO H. ESPINOSA
Elizabeth, NJ 07208 ------------------------ (c)
CUSTOMER SERVICE AGENT
Professional Summary:
Accomplished professional with eighteen years of successful record in supporting Human Resources Information System (HRIS) implementations and maintenance of payroll for large, global corporation. Changing career path to Customer Service, to be of assistance to human beings. Eager to pursue challenging opportunities and learn from experiences. Fluent in English and Spanish.
PROFESSIONAL EXPERIENCE
HALLMARK AVIATION SERVICES., EWR Newark, NJ
Customer Service Agent 09/2018 – 09/2019
• Greet and welcome passengers for check-in at counter.
• Perform passenger check-in and luggage registration.
• Assist the team on other tasks such as, Arrivals and Boarding Gate.
GATEWAY FRONTLINE SERVICES, INC., JFK Brooklyn, NY
Customer Service Representative 08/2018 – 09/2018
• Greet and welcome passengers and public.
• Provide information regarding flights, facilities and ground transportation.
POLO RALPH LAUREN CORP., Lyndhurst, NJ
Manager, Global People Technology 08/1998 – 04/2017
• Wrote, maintained, and supported a variety of reports for current employee system of record, as well as legacy systems.
• Provided and validated data for Salary Planning process ensuring compliance with Internal and External Audits.
• Partnered with IT and all other teams in Total Rewards & People Operations to support technical projects such as software upgrades and updates ensuring all standards are met.
• Directly managed Global People Technology Analyst on day-to-day activities and special projects such as enhancing and maintaining the Total Rewards Database (TRDB) application.
• Played key role in implementation of Spinifex as new reporting tool to convert all functional reports from Crystal Reports.
• Created new report catalog of users as well as a set of scheduled reports and participated in design of course for user training.
• Assisted in implementation of SAP as new system of record for HR and Payroll, providing functional support for configuration, conversion, testing, and requirement gathering to develop all system interfaces.
• Managed Payroll/HR Lawson Security ensuring required controls and user access audits were successfully performed.
• Supported HR/Payroll operations with accurate and timely reporting as well as related report requests made throughout the organization.
• Created HR forms and reports to achieve optimum utilization and clarity of data.
• Developed proper documentation of system functions and capabilities for SOX compliance and auditing.
• Provided support in building and maintaining interfaces to third-party vendors.
• Coordinated with Senior Director of Payroll and Manager of HRIS on special projects, including testing of new applications and system enhancements.
• Assisted in the implementation of Lawson V7 as the new HR and Payroll integrated system providing functional support for configuration, conversion, testing, and requirement gathering to develop all system interfaces.
• Led Payroll department’s participation in the CSS HRizon upgrade from version 7.0 to 9.0 such as data mapping, configuration support, testing, deployment, and training of payroll staff on the system’s new features.
EDUCATION
Bachelor of Arts in Computer Science (1995): Queens College, Flushing, NY
Associate of Applied Science: La Guardia Community College, Long Island City, NY
OTTO H. ESPINOSA
Elizabeth, NJ 07208 ------------------------ (c)
CUSTOMER SERVICE AGENT
Professional Summary:
Accomplished professional with eighteen years of successful record in supporting Human Resources Information System (HRIS) implementations and maintenance of payroll for large, global corporation. Changing career path to Customer Service, to be of assistance to human beings. Eager to pursue challenging opportunities and learn from experiences. Fluent in English and Spanish.
PROFESSIONAL EXPERIENCE
HALLMARK AVIATION SERVICES., EWR Newark, NJ
Customer Service Agent 09/2018 – 09/2019
• Greet and welcome passengers for check-in at counter.
• Perform passenger check-in and luggage registration.
• Assist the team on other tasks such as, Arrivals and Boarding Gate.
GATEWAY FRONTLINE SERVICES, INC., JFK Brooklyn, NY
Customer Service Representative 08/2018 – 09/2018
• Greet and welcome passengers and public.
• Provide information regarding flights, facilities and ground transportation.
POLO RALPH LAUREN CORP., Lyndhurst, NJ
Manager, Global People Technology 08/1998 – 04/2017
• Wrote, maintained, and supported a variety of reports for current employee system of record, as well as legacy systems.
• Provided and validated data for Salary Planning process ensuring compliance with Internal and External Audits.
• Partnered with IT and all other teams in Total Rewards & People Operations to support technical projects such as software upgrades and updates ensuring all standards are met.
• Directly managed Global People Technology Analyst on day-to-day activities and special projects such as enhancing and maintaining the Total Rewards Database (TRDB) application.
• Played key role in implementation of Spinifex as new reporting tool to convert all functional reports from Crystal Reports.
• Created new report catalog of users as well as a set of scheduled reports and participated in design of course for user training.
• Assisted in implementation of SAP as new system of record for HR and Payroll, providing functional support for configuration, conversion, testing, and requirement gathering to develop all system interfaces.
• Managed Payroll/HR Lawson Security ensuring required controls and user access audits were successfully performed.
• Supported HR/Payroll operations with accurate and timely reporting as well as related report requests made throughout the organization.
• Created HR forms and reports to achieve optimum utilization and clarity of data.
• Developed proper documentation of system functions and capabilities for SOX compliance and auditing.
• Provided support in building and maintaining interfaces to third-party vendors.
• Coordinated with Senior Director of Payroll and Manager of HRIS on special projects, including testing of new applications and system enhancements.
• Assisted in the implementation of Lawson V7 as the new HR and Payroll integrated system providing functional support for configuration, conversion, testing, and requirement gathering to develop all system interfaces.
• Led Payroll department’s participation in the CSS HRizon upgrade from version 7.0 to 9.0 such as data mapping, configuration support, testing, deployment, and training of payroll staff on the system’s new features.
EDUCATION
Bachelor of Arts in Computer Science (1995): Queens College, Flushing, NY
Associate of Applied Science: La Guardia Community College, Long Island City, NY