Operations Manager
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Location: Costa Mesa, CA, USA
School: Colorado State University Global
Major: Healthcare administration

Operations Manager

Jennifer Villines
Experienced Office Manager

A highly motivated self-starter who understands the value of a team. Certified in developing, implementing, and evaluating various systems and processes to ensure a well-planned, effective and efficient result for your organization.

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SKILLS
Interpersonal
Oral and written communication
Computer
Content creation
Administrative
Healthcare environment and terminology
Management
Six Sigma/ Lean thinking/ RE-AIM
Research
Leadership

WORK EXPERIENCE

Office Manager
Sam & Ash, LLP
03/2020 – 06/2020Newport Beach, CA
Start-up Personal Injury Law Firm
Achievements/Tasks
Supply chain management
Email marketing for a monthly newsletter and a complex daily giveaway campaign
Data Analysis
Business process and systems improvement
Quickbooks Accounting and Reconciliation
Contact: Lucero Smith–------------

Social Media Marketing Professional
Prüvit Ventures
08/2018 – 02/2020
Health and Wellness
Achievements/Tasks
Managed a team of seven by leading and motivating them to meet monthly sales goals.
Consistently promoted ranks through teamwork and excellent customer relations.
Created relevant custom content for multiple social media platforms, ensuring optimization through keyword tagging and attraction marketing.
Contact: Kelsey Rhae Mixon–kelseyrmixon@gmail.com

Consultant for Family Care and Child Behavior
Self-employed
07/2017 – 11/2019
Achievements/Tasks
Improved lives while consulting families on child behavior to create positive, evidence-based outcomes.
Provided care support to families using techniques and strategies founded in early childhood development.
Contact: Joanna Pitt–joanna.gallucci@gmail.com

Caregiver & Medication Manager
Kohler-Crowe Residence
02/2008 – 05/2012
Achievements/Tasks
Managed medication and medical supplies for 9 adults living with diverse disabilities requiring minimal to total care.
Promoted to leadership roles and trained new caregivers on necessary procedures.
Attended regular care-team meetings to constantly improve the processes need to ensure consistent, efficient, integrated care.
Contact: Aimee Schulz–------------

EDUCATION

Master's of Healthcare Administration (Specializing in Information Technology)
Colorado State University Global Campus
07/2019 – Present4.0
Courses
Organizational Behavior/ Human Resources
Health Law and Ethics
Quality and Performance Improvement
Operations Management
Finance
Healthcare Information Systems

Bachelor's of Science Public Health
California State University, Los Angeles
09/2015 – 05/20173.675
Courses
Community, International, & Environmental Health
Public Health Administration
Data Analysis
Marketing and Health Promotion
Research Analysis and Technical Writing
Critical Issues in Health Policy

INTERNSHIP
Wellness Intern (11/2016 – 05/2017)
Established the new Cal Fresh Outreach Center with a team of 4 other interns in an effort to address food and housing insecurity among the student population
Assisted in establishment of the food pantry to further impact food insecurity among students
Planned, implemented, and evaluated outreach efforts to increase awareness for the cause and market the new Cal Fresh Outreach Center

VOLUNTEER EXPERIENCE

Global Mission Trip Volunteer
Rock Harbor Church
2019Gulu, Uganda
Tasks/Achievements
Partnered with Gulu Bible Community Church to provide healthcare and vision services to over 300 people living in rural villages
Responsible for developing advertisements to accomplish fundraising
Fundraised more than $64,000 with a team
Provided famine relief through fundraising and supplies
Contact: Brandon Setter–bsetter@rockharbor.org

Global Mission Trip Volunteer
Rock Harbor Church
2017Gulu, Uganda
Achievements
Served on the wound care team to provide medical services to 500 members of underserved villages in Uganda
Assisted physicians with the coordination of mobile medical clinics to provide disease testing, pharmaceutical drugs, and wound care
Personally fundraised $1000 over goal
Contact: Brandon Setter

Global Mission Trip Volunteer
Rock Harbor Church and Harvest India
2016Tenali, India
Achievements
Participated in "mercy camps" to distribute food and medical care in rural villages
Dedicated 3 water wells to ensure access to clean water for hundreds of village residents
Organized 3 -day vacation bible study for local children including orphans to provide relief from their permanent situations with education, games, crafts, and other fun activities
Contact: Lauri Root–lauriroot@me.com

Legal, admin, marketing, office manager