Office Professional
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Office Professional

Glenna D. Heller
------------ | E: ------------
Dover, NJ 07801

OBJECTIVE
Highly competent office professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

CORE COMPETENCIES
• Office management
• Administrative support
• Client Relations
• Social media
• Effective time management
• Results-oriented
• Trust worthy
• Reliable
• Strong interpersonal skills
• Accounts Payable and Receivable
• Multi-line phone proficiency • Excellent planner and coordinator
• Dedicated team player
• Travel accommodations
• Project planning
• Employee training and development
• Resourceful
• Invoice processing
• Data entry
• Filing and data archiving
• Sorting and labeling
• Mail handling


WORK HISTORY
EXECUTIVE ASSISTANT/OFFICE MANAGER 05/2017 to 12/2019
Trap-Zap Environmental | Wyckoff, NJ
• Provided a full range of support services to the Owner/President (including non-business related issues)
• Enabled President to become more productive by handling a wide array of executive office tasks; including screening phone calls, preparing correspondence/memos and creating new processes/procedures
• Retained strict confidentiality with sensitive information, financial documents, client records and personal matters
• Received and screened a high volume of internal and external communications via telephone, mail and email
• Responsible for after hours Emergency Phone dispatch procedure
• Assisted in coordinating implementation of policies and practices across organization
• Managed complex and frequently changing travel arrangements and coordinated pre-planning of trips for our night crew
• Coordinated domestic travel arrangements, including booking airfare, hotel and ground transportation
• Main liaison with restaurant Facility Managers and General Managers
• Properly generated, submitted and collected all Substantial Completion Forms to ensure timely payment
• Processed time cards, biweekly payroll and Accounts Payables/Receivables
• Processed vendor invoices via QuickBooks
• Deposited checks, ran credit cards and applied payments
• Accountable for petty cash distribution and recording of all receipts
• Maintained updated records for all company vehicle registrations and insurance cards
• Handled the majority of Trap-Zap supply orders
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
• Trained new hires as well as current employees on office procedures
• Notarized important documentation

ACCOUNTING COORDINATOR 08/2014 to 11/2016
SJP Properties | Parsippany, NJ
• Worked directly for the Controller and assisted department of 9 accountants
• Rectified escalated accounts payable issues from employees and vendors
• Researched and resolved billing and invoice discrepancies
• Entered invoices and cut checks for two large properties
• Reviewed tenant leases to ensure they were completed correctly prior to processing
• Designed electronic filing systems and maintained paper files
• Properly routed agreements, contracts and invoices through the signature process
• Received and screened a high volume of internal and external communications via telephone, mail and email
• Made copies, scanned documents and handled all of the Accounting correspondence
• Managed office supplies and maintenance of equipment

OFFICE ADMINISTRATOR 07/2013 to 02/2014
American Vending & Coffee Service | Mt. Freedom, NJ
• Heavy customer service via phone and email
• Provided accurate and appropriate information in response to customer inquiries
• Addressed customer service inquiries in a timely fashion
• Promptly responded to general inquiries from staff and clients via telephone, email and fax
• Generated invoices for clients via Tiny Term
• Prepared new business proposals
• Maintained and updated the company online store and Facebook page
• Recorded and matched all client invoices on a daily basis
• Created company catalog

ACCOUNTS RECEIVABLE ANALYST 01/2008 to 11/2012
Booz & Company | Florham Park, NJ
• Worked with firm executives and/or clients to resolve billing or collection issues
• Conducted financial analysis on projects for Fortune 500 clients to ensure projects were within budget
• Responsible for subcontractor payments
• Obtained billing information from partners relating to time and expenses incurred to ensure bills were generated properly
• Created and submitted invoices through various e-Procurement portals (Ariba)

ACCOUNTS RECEIVABLE COORDINATOR 03/2000 to 03/2007
Archive Systems | Fairfield, NJ
• Managed collection efforts including working with collection agencies and putting clients on hold
• Rectified escalated account receivable issues from employees and vendors
• Researched and resolved billing and invoice discrepancies
• Acted as training specialist for accounting new hires and promoted subordinates
• Processed incoming payments via wire, credit card, etc
• Coordinated purchase-order creation for all departments
• Organized/maintained client contract files
• Handled supply inventory and ordering of office supplies

EDUCATION
Associate | Credit & Collections 2006
Dunn & Bradstreet, Online Course
Continuing Education Credits

Associate of Arts | Business Management 2004
Stratford Career Institute, Online Course

Associate | Liberal Arts/Science 1996
County College of Morris

High School Diploma 1993
Boonton High School

SOFTWARE
MS Office (Word/Excel/Outlook)
Quickbooks
FileMaker
MAS 500