Office Prodessional
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Office Prodessional

Nicole A. Hathaway
6112 Gray St
Spring Grove, IL 60081
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QUALIFICATIONS
Multiple years experience in customer service, medical and non-medical office environments
Exceptional grasp of English grammar, syntax
Multiple years experience working with Mac and PC computers and proficient with models of last 10-15 years
Accustomed to working in fast paced environments with the ability to think quickly, and successfully handle difficult situations (often including animals)
Able to utilize the internet quickly and efficiently
Experienced in the ways of multi-tasking when necessary
Extremely familiar with Microsoft Word, and proficient with Excel and Power point, and able to easily work within Google Documents (Drive) and file sharers like Drop Box
Understanding of search engine optimization (SEO) importance
Familiar with content management systems like ExpressionEngine (EllisLab)
Very comfortable with Idexx Cornerstone software

WORK HISTORY
VETERINARY ASSISTANT/RECEPTIONIST, HARBOR ANIMAL HOSPITAL, 2018 TO PRESENT
Addressed clients as they entered or called, and tended to all concerns or needs prior to them speaking with the doctor
Recorded reason for visit and any details pertaining to said reason
Organized patient records, and called previous veterinary offices for history
Helped keep both patients and clients at ease during visits
Took and recorded patient vitals ahead of DVM entrance
Brought DVMs up to speed on reason for visit and client explanation of patient symptoms prior to them entering exam room
Went over patient aftercare instructions following any number of procedures and surgeries
Explained various forms of parasite prevention, and each of their benefits
Arranged new pet, puppy/kitten vaccine schedules and discussed reasoning for various protocols
Managed a 5-line phone system, paging employees throughout the building and transferring calls
Monitored Gmail, PetDesk, and other client/hospital online communication platforms
Filled and labeled medications, as well as call medications in to outside pharmacies
Went over medication instructions, side-effects, and symptoms for which to watch
Assisted doctor during appointments as needed, and also in treatment area
Helped train staff on Cornerstone software after hospital switched from DVMaxx
Carried large food orders to clients' cars, and occasionally carried patients


VETERINARY RECEPTIONIST, GRAYSLAKE ANIMAL HOSPITAL, 2016-2018
Greeted, checked in clients and patients
Held and restrained small animals (dogs, cats, rabbits, etc.)
Addressed clients to determine and record basic information prior to meeting with the doctor
Responsible for keeping lobby, front desk, and bathroom clean
Entered new patient information and maintained both digital and paper records for hundreds, possibly thousands of patients
Recorded requests for call-backs from doctors
Refilled prescriptions not needing veterinary approval
Called prescriptions into pharmacies
Ordered food and medications when necessary

VETERINARY RECEPTIONIST, ANIMAL MEDICAL CENTER OF LAKE VILLA, 2014-2016
Greeted, checked in clients and patients
Worked with both domestic and feral animals
Regularly assisted with newly born kittens
Identified clients' concerns and patient ailments prior to meeting with the doctor
Responsible for keeping lobby, front desk, kennel, and bathroom clean
Entered new patient information and maintained both digital and paper records for over 1,600 clients and 2,500 patients
Looked up/faxed patient information to other clinics as requested
Kept inventory log up to date, keeping both count and expiration dates in mind
Refilled prescriptions with approval from doctor
On occasion, helped organize off-site vaccination events for the doctor(s)
Called prescriptions into pharmacies
Responsible for ordering pharmaceutical, surgical, and office supplies
Worked with a number of rescue groups and animal control offices, each with their own special needs and requirements

FRONT DESK RECEPTIONIST, VERITAS MUSIC AND LEARNING CENTER, 2014
Scheduled, rescheduled lessons for students and teachers using Studio Helper website
Prepared monthly invoices for students, parents
Processed cash, credit card, and check payments
Answered all student and parent questions regarding center’s offered lessons, classes
Explained studio's policies, including billing
Responsible for answering phones and utilizing online voice messaging service
Escorted students from nearby Montessori school to and from lessons
Assisted with design of Veritas’ brochures and flyers
Notified students, parents of schedule changes, payments due, and teacher substitutions
Utilized both Gmail and Studio Helper website to email teachers, parents, students
Monitored the center’s positive reinforcement cabinet for students
Prepared data used for scheduling upcoming recitals, live performances
Cleaned and restock small kitchen area and all bathrooms

STAFF WRITER, HISPANICALLY SPEAKING NEWS, 2010-2013
Sourced, researched, wrote articles of interest to the Latino/Hispanic community regarding various topics (ex. Entertainment, Politics, Health, Arts, Local News, etc.)
Posted and edited articles from international and off-site writers
Stayed current on news of interest to the Latino/Hispanic communities of the United States, Latin America, Caribbean, and Europe (Spain)
Conducted basic search engine optimization (SEO) research
Utilized Adobe Photoshop to adjust photos or create new media for all staff articles
Handled messages and article editing for Editor and COO
Conducted phone and e-mail interviews with people from all walks of life, occasionally including those in high-profile positions
Handled high volume of daily e-mails


EDUCATION
Psychology major, Western Illinois University, Macomb, Illinois 2004-2005
General Studies, Wheeling High School, Wheeling, Illinois 2000-2004