office manager
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office manager


MARIA LIMPEROPOULOS
------------ | H:------------ | ROSLYN HEIGHTS, New York 11577
Summary
Dynamic Office Manager with 20+ years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.
Skills
� Customer service orientation
� Human resources best practices
� Detail oriented
� Accounts reconciliation
� Banking operations � Billing
� Event coordination
� Senior leadership support
� Self-directed
� Customer relations
Experience
Orkin Pest Control | New Hyde Park, NY
Customer Relations Specialist
12/2019-Present















Demetrios Bride | New York, NY
Office Manager
06/1997 - 08/2019 � Contact customers to schedule and confirm service appointments
� Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
� Schedule & communicate with Service Technicians to meet customer requirements
� Perform outbound calls to customers to follow-up on service received
� Perform outbound calls to customers regarding outstanding account balances
� Receive payments from past due customers
� Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
� Reschedule unserviced accounts within 24 hours
� Answer inbound customer service calls
� Use strong communication skills to communicate/empathize with customers



� Coordinated office activities and operations to secure efficiency and compliance with company policies
� Maintained impeccable office organization to support efficiency, professionalism and performance objectives
� Streamlined back office services for clients to promote proper functionality and positive user experience
� Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
� Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
� Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
� Managed financial documentations such as expense reports and invoices
� Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
� Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
� Monitored office inventory to maintain adequate supply levels and order products
� Served as main point of contact for outside vendors
� Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
� Oversaw office inventory and timely reordering of supplies
� Implemented new credit card payment system to support online orders
� Collaborated closely with owners to effectively smooth and improve office operations
� Oversaw data entry and administrative duties regarding insurance, billing and accounts receivable
� Greeted visitors promptly and directed to correct locations
� Performed billing, collection and reporting functions for 600 customers
� Organized customers files and streamlined operations to improve efficiency
� Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation
� Saved time, spearheading special projects through effective emergency resolution
Education and Training
Bernard M Baruch- CUNY | New York City
BBA in International Marketing