Office Management
I am currently working on College level courses in HR field I am graduating December 2019 with my BA in Business Management with a focus on Human Resources Management. I can acquire any Human Resources Certification needed. I have 5+ years’ experience in a professional HR environment, HR supervisory experience and Office management experience. Knowledgeable in employment law. I have experience in full-cycle recruiting and interviewing all level job applicants including management, technological, skilled trades in various companies that range from small office to large nationwide manufacturing programs. I have experience in both HR and Benefits Administration to include benefit enrollment including FMLA approval. I have many years of job design, writing job descriptions and analysis of duties and compensation and wage negotiation. Reviewing and writing policies, procedures, and expectations. Expert computer skills, including MS Suite and HRIS programs.
I am currently a Volunteer Head Cheer Coach for the TCYFL Rams Cheer program, I am using my HR skills and passion for kids and cheer to better the program and bring some excellent change and new experiences to the program.
Experience
TwinStar Insurance – TwinStar Credit Union
Personal Lines P&C Insurance Producer (Lacey,
WA) May 2018 – Present
· Licensed Insurance Agent (P&C) - June 2017
· Licensed & Bonded Notary - Sept 2017
· Personal lines focus (Auto, Home, Umbrella & Commercial Auto)
· Trained in Vertafore products, CallTrax, Microsoft 365 (Agency Management Systems)
· Preparing Insurance forms/documents: Quotes, Certificates of Insurance, Endorsements, Schedules, Renewals, Cancellations, Broker/Agent of Records, etc.
· Process other insurance transactions to provide customer services and support efforts to acquire and retain profitable business.
· Marketing upgraded/cross sold policies to clients
· Sold Homeowners/Auto/Recreational/Umbrella Lines Insurance products
· Assessing a client’s risk and exposure to recommend the corresponding solutions that work with their situation that meets their needs and objectives
Education
Licenses:
P&C License – WA – 06/14/2017:08/10/2020 – WAOIC #951990 NPN # 18442647
Notary Public – WA – 09/01/2017-09/01/2020 - #194214
Bachelor of Business Management
Western Governors University (WGU)
01/2017-Present (Est Grad Date Dec 2019) (Currently Attending)
Concentration: Human Resource Management
North Thurston High School
Lacey, WA
GPA: 3.54
Diploma (2007)
Skills
· HR/Office Management/Administration
· Recruiting
· Results Oriented
· Proficient in most Computer software, MS Office, Adobe, Vertafore, Salesforce, Agency Bloc, EZLynx, AMS360, Benefit Point, Outlook, Paylocity, Quicken, Peoplesoft, Oracle
· Employer Benefits
· Effective Communication and
Presentation Skills
· Researching
· High Desire to Learn
· Sales including Cross-Selling, Upselling, & Value Added Sales
· Customer Service
· Bookkeeping
· Strong Analytical Skills
· Marketing
· Perspective to see big picture and future implications of actions
· Knowledge of Insurance Laws and Regulations
· Licensed Notary
Ethix Insurance Group
Office Manager/HR/Personal and Commercial Lines P&C Insurance Producer
(Tacoma, WA) March 2016 – April 2018
• Licensed Insurance Agent (P&C) - June 2017. Licensed & Bonded Notary - Sept 2017.
• Personal/Commercial lines focus (Homeowners/Auto/Recreational/Umbrella and Commercial Lines Insurance)
• Oversee day to day office/business Transactions.
• Delegate duties of each support staff member.
• Trained and provided training in Vertafore products, AgencyBloc and EzLynx (Agency Management Systems).
• Recruiting and Producing new clients, employees and business prospects.
• Educating classes of new business owners and prospecting business owners about commercial lines insurance and the connection to personal lines.
• Networking with both warm and cold markets via phones, direct mailers, email, job boards, networking groups and Social Media.
• CSR/PMA to 9 Health Benefit agents, providing quick, accurate services including group health quoting, servicing, and enrollments with the employer benefits programs.
• Provided training and guidance to support staff and other agents.
• Provided HR related guidance to the agency owners by ensuring they were compliant with federal and state employment laws.
• Supervise and coordinate the maintenance of HR information systems (Quicken, Emcentrix)
• Supported the coordination with the owners and supervisors regarding changes affecting staff, i.e., work days, leaves of absence, light duty/return to work assignments, and terminations.
• Participated in recruitment for vacant positions or anticipated vacancies within the agency.
• Provided support in verifying job description accuracy, coordinated with agent supervisor to identify essential qualifications, issues job postings in compliance with local and federal laws, receives applicant resumes and supporting documents, verifies citizenship or immigration documentation, evaluate and determine job qualifications to include licensure and certification, and assists or guided supervisors in the interview and selection process.
Skilled Talent
Human Resources / General Recruiter (Remote) November 2015 – April 2016
• Providing up to date reports on all job sites assigned to me across the USA.
• Main job sites located in WA, MO, NC, NJ, OH, NC, SC, SD, GA, MA, NY, CT, and CA.
• Posting numerous hiring ads and reaching out to local hiring agencies to fill orders on various job sites.
• Utilizing software programs such as Workforce, ZillionResumes, ZOHO, Skype as well as sites such as craigslist, Indeed, Monster, careerbuilder, semissourian and worksource to recruit and hire candidates.
• Coordinate handoff to HR – completed new hire paperwork and offer documents, on boarding coversheets, etc
• Prepare offer documents (letters, non-competes, relocation agreements, etc.)
• Other recruiting administration duties as assigned
• Supervising and evaluating employees.
• Enforcing rules and regulations governing the employees and company.
• Working and communicating positively with the staff, coworkers, clients and public.
• Using mediums such as fax, email and phone to contact coworkers, employers, employees and interested candidates on a daily basis around the clock.
• Submitting timesheets for payroll for all contracted companies.
• Working with hiring managers and/or senior management, negotiates and makes offers of employment
• Work closely with our team to improve upon existing programs and develop innovative strategy around finding top talent
• Work closely with hiring managers to continually improve the quality of hire and time to fill
• Establish and maintain effective working relationships with recruiting, HR team members and with management
• Phone screen candidates and work with recruiting team to pass along qualified candidates to hiring managers
First Steps CDC
Substitute Teacher / HR Recruiter (Part-Time/On-Call) February 2007 - Present
• Worked in a group environment
• Child development
• Provided and lead planned activities with children
• Used created and prepared curriculum
• Completed a 20 hour basic child care course and 2 hour course in HIV/AIDS
• Maintained the control of and the whereabouts and safety of youth
• Providing customer service/interaction with co-workers and parents on a daily basis
• Completed fire safety checks and secured the facility.
• Worked with culturally diverse families and teachers by providing culturally sensitive activities and learning opportunities.
• Utilize Indeed, Facebook and WorkSource to recruit and hire candidates.
• Provided HR related guidance to the owners to ensure they were compliant with federal and state employment laws.
IMI Material Handling Logistics
Site Administrator/Human Resources/Recruiting Specialist (Remote), Feb 2014 - May 2015
• Taking part in the construction of Amazon Distribution Center in DuPont by monitoring inventories of supplies, taking daily activity reports, maintained files and reports, data entry, payroll, ordering of supplies, helping multiple supervisors with tasks at hand, and working closely with employees to make sure they have all questions answered.
• Assisting with getting all Safety and OSHA Documents posted at the beginning of the project.
• Tool inventory log and tool tracking logs for workers.
• Log materials received SAP/SMM.
• Data Entry of Labor logs and Time sheets.
• Data entry of extra work authorization log.
• Submitting timesheets for payroll for all contract companies.
• Placing orders to different local suppliers (Propane, Trash, Consumable parts, tools and hardware).
• Updates of weekly status reports.
• Screen, Interview, recruit local skilled and trade workers.
• Process new hire application packets.
• Handle sensitive documentation and remain confidential at all times.
• Assisted in Safety training to the employees with the Safety Supervisor.
• Includes employment specialists who screen, recruit, interview, and place workers.
• Providing up to date reports on all job sites assigned to me across the USA.
• Main job sites located in WA, MO, NC, NJ, OK, AZ, and CA.
• Sponsored job fairs and hiring events in WA.
• Posting numerous hiring ads and reaching out to local hiring agencies to fill orders on various job sites.
• Utilizing software programs such as Integrity staffing, Workforce, IMI Logistics, Akken, Skype as well as sites such as craigslist, Indeed, Monster, careerbuilder, semissourian and worksource to recruit and hire candidates.
• Completing all required paperwork for the candidates, negotiating starting wages and submitting payroll.
• Using mediums such as fax, email and phone to contact coworkers, employers, employees and interested candidates on a daily basis around the clock.
• Supervising and evaluating employees.
• Enforcing rules and regulations governing the employees and company.
• Working and communicating positively with the staff, coworkers, clients and public.
• Successful experience with working with culturally diverse individuals and communities by understanding cultures and locations to better the employment experience.
• Coordinating with department supervisors/and or payroll regarding changes affecting staff, i.e., location assignments, experience affecting salary placement, work days, leaves of absence, light duty/return to work assignments, terminations.
I am currently working on College level courses in HR field I am graduating December 2019 with my BA in Business Management with a focus on Human Resources Management. I can acquire any Human Resources Certification needed. I have 5+ years’ experience in a professional HR environment, HR supervisory experience and Office management experience. Knowledgeable in employment law. I have experience in full-cycle recruiting and interviewing all level job applicants including management, technological, skilled trades in various companies that range from small office to large nationwide manufacturing programs. I have experience in both HR and Benefits Administration to include benefit enrollment including FMLA approval. I have many years of job design, writing job descriptions and analysis of duties and compensation and wage negotiation. Reviewing and writing policies, procedures, and expectations. Expert computer skills, including MS Suite and HRIS programs.
I am currently a Volunteer Head Cheer Coach for the TCYFL Rams Cheer program, I am using my HR skills and passion for kids and cheer to better the program and bring some excellent change and new experiences to the program.
Experience
TwinStar Insurance – TwinStar Credit Union
Personal Lines P&C Insurance Producer (Lacey,
WA) May 2018 – Present
· Licensed Insurance Agent (P&C) - June 2017
· Licensed & Bonded Notary - Sept 2017
· Personal lines focus (Auto, Home, Umbrella & Commercial Auto)
· Trained in Vertafore products, CallTrax, Microsoft 365 (Agency Management Systems)
· Preparing Insurance forms/documents: Quotes, Certificates of Insurance, Endorsements, Schedules, Renewals, Cancellations, Broker/Agent of Records, etc.
· Process other insurance transactions to provide customer services and support efforts to acquire and retain profitable business.
· Marketing upgraded/cross sold policies to clients
· Sold Homeowners/Auto/Recreational/Umbrella Lines Insurance products
· Assessing a client’s risk and exposure to recommend the corresponding solutions that work with their situation that meets their needs and objectives
Education
Licenses:
P&C License – WA – 06/14/2017:08/10/2020 – WAOIC #951990 NPN # 18442647
Notary Public – WA – 09/01/2017-09/01/2020 - #194214
Bachelor of Business Management
Western Governors University (WGU)
01/2017-Present (Est Grad Date Dec 2019) (Currently Attending)
Concentration: Human Resource Management
North Thurston High School
Lacey, WA
GPA: 3.54
Diploma (2007)
Skills
· HR/Office Management/Administration
· Recruiting
· Results Oriented
· Proficient in most Computer software, MS Office, Adobe, Vertafore, Salesforce, Agency Bloc, EZLynx, AMS360, Benefit Point, Outlook, Paylocity, Quicken, Peoplesoft, Oracle
· Employer Benefits
· Effective Communication and
Presentation Skills
· Researching
· High Desire to Learn
· Sales including Cross-Selling, Upselling, & Value Added Sales
· Customer Service
· Bookkeeping
· Strong Analytical Skills
· Marketing
· Perspective to see big picture and future implications of actions
· Knowledge of Insurance Laws and Regulations
· Licensed Notary
Ethix Insurance Group
Office Manager/HR/Personal and Commercial Lines P&C Insurance Producer
(Tacoma, WA) March 2016 – April 2018
• Licensed Insurance Agent (P&C) - June 2017. Licensed & Bonded Notary - Sept 2017.
• Personal/Commercial lines focus (Homeowners/Auto/Recreational/Umbrella and Commercial Lines Insurance)
• Oversee day to day office/business Transactions.
• Delegate duties of each support staff member.
• Trained and provided training in Vertafore products, AgencyBloc and EzLynx (Agency Management Systems).
• Recruiting and Producing new clients, employees and business prospects.
• Educating classes of new business owners and prospecting business owners about commercial lines insurance and the connection to personal lines.
• Networking with both warm and cold markets via phones, direct mailers, email, job boards, networking groups and Social Media.
• CSR/PMA to 9 Health Benefit agents, providing quick, accurate services including group health quoting, servicing, and enrollments with the employer benefits programs.
• Provided training and guidance to support staff and other agents.
• Provided HR related guidance to the agency owners by ensuring they were compliant with federal and state employment laws.
• Supervise and coordinate the maintenance of HR information systems (Quicken, Emcentrix)
• Supported the coordination with the owners and supervisors regarding changes affecting staff, i.e., work days, leaves of absence, light duty/return to work assignments, and terminations.
• Participated in recruitment for vacant positions or anticipated vacancies within the agency.
• Provided support in verifying job description accuracy, coordinated with agent supervisor to identify essential qualifications, issues job postings in compliance with local and federal laws, receives applicant resumes and supporting documents, verifies citizenship or immigration documentation, evaluate and determine job qualifications to include licensure and certification, and assists or guided supervisors in the interview and selection process.
Skilled Talent
Human Resources / General Recruiter (Remote) November 2015 – April 2016
• Providing up to date reports on all job sites assigned to me across the USA.
• Main job sites located in WA, MO, NC, NJ, OH, NC, SC, SD, GA, MA, NY, CT, and CA.
• Posting numerous hiring ads and reaching out to local hiring agencies to fill orders on various job sites.
• Utilizing software programs such as Workforce, ZillionResumes, ZOHO, Skype as well as sites such as craigslist, Indeed, Monster, careerbuilder, semissourian and worksource to recruit and hire candidates.
• Coordinate handoff to HR – completed new hire paperwork and offer documents, on boarding coversheets, etc
• Prepare offer documents (letters, non-competes, relocation agreements, etc.)
• Other recruiting administration duties as assigned
• Supervising and evaluating employees.
• Enforcing rules and regulations governing the employees and company.
• Working and communicating positively with the staff, coworkers, clients and public.
• Using mediums such as fax, email and phone to contact coworkers, employers, employees and interested candidates on a daily basis around the clock.
• Submitting timesheets for payroll for all contracted companies.
• Working with hiring managers and/or senior management, negotiates and makes offers of employment
• Work closely with our team to improve upon existing programs and develop innovative strategy around finding top talent
• Work closely with hiring managers to continually improve the quality of hire and time to fill
• Establish and maintain effective working relationships with recruiting, HR team members and with management
• Phone screen candidates and work with recruiting team to pass along qualified candidates to hiring managers
First Steps CDC
Substitute Teacher / HR Recruiter (Part-Time/On-Call) February 2007 - Present
• Worked in a group environment
• Child development
• Provided and lead planned activities with children
• Used created and prepared curriculum
• Completed a 20 hour basic child care course and 2 hour course in HIV/AIDS
• Maintained the control of and the whereabouts and safety of youth
• Providing customer service/interaction with co-workers and parents on a daily basis
• Completed fire safety checks and secured the facility.
• Worked with culturally diverse families and teachers by providing culturally sensitive activities and learning opportunities.
• Utilize Indeed, Facebook and WorkSource to recruit and hire candidates.
• Provided HR related guidance to the owners to ensure they were compliant with federal and state employment laws.
IMI Material Handling Logistics
Site Administrator/Human Resources/Recruiting Specialist (Remote), Feb 2014 - May 2015
• Taking part in the construction of Amazon Distribution Center in DuPont by monitoring inventories of supplies, taking daily activity reports, maintained files and reports, data entry, payroll, ordering of supplies, helping multiple supervisors with tasks at hand, and working closely with employees to make sure they have all questions answered.
• Assisting with getting all Safety and OSHA Documents posted at the beginning of the project.
• Tool inventory log and tool tracking logs for workers.
• Log materials received SAP/SMM.
• Data Entry of Labor logs and Time sheets.
• Data entry of extra work authorization log.
• Submitting timesheets for payroll for all contract companies.
• Placing orders to different local suppliers (Propane, Trash, Consumable parts, tools and hardware).
• Updates of weekly status reports.
• Screen, Interview, recruit local skilled and trade workers.
• Process new hire application packets.
• Handle sensitive documentation and remain confidential at all times.
• Assisted in Safety training to the employees with the Safety Supervisor.
• Includes employment specialists who screen, recruit, interview, and place workers.
• Providing up to date reports on all job sites assigned to me across the USA.
• Main job sites located in WA, MO, NC, NJ, OK, AZ, and CA.
• Sponsored job fairs and hiring events in WA.
• Posting numerous hiring ads and reaching out to local hiring agencies to fill orders on various job sites.
• Utilizing software programs such as Integrity staffing, Workforce, IMI Logistics, Akken, Skype as well as sites such as craigslist, Indeed, Monster, careerbuilder, semissourian and worksource to recruit and hire candidates.
• Completing all required paperwork for the candidates, negotiating starting wages and submitting payroll.
• Using mediums such as fax, email and phone to contact coworkers, employers, employees and interested candidates on a daily basis around the clock.
• Supervising and evaluating employees.
• Enforcing rules and regulations governing the employees and company.
• Working and communicating positively with the staff, coworkers, clients and public.
• Successful experience with working with culturally diverse individuals and communities by understanding cultures and locations to better the employment experience.
• Coordinating with department supervisors/and or payroll regarding changes affecting staff, i.e., location assignments, experience affecting salary placement, work days, leaves of absence, light duty/return to work assignments, terminations.