Office assistant
Rebecca L. Downey
Oak Forest, IL 60------------ R------------
Administrative Assistant
High energy professional with a strong administrative background. Four year degree in Psychology of Science and focus in Human Resources. Diverse individual with experience learning and/or working in many different environments: colleges, companies, cities, states, and countries. Exceptional communication skills. Strong computer skills, customer service, and office experience.
Professional Experience
Bear Paddle Swim School, Chicago IL 2013-2017
Manager
Manage a team of 20
Organize events
Train employees:
Design and develop instructional materials
Coach team members to develop and refine required skills
Monitor performance and address performance issues
Deliver constructive feedback and develop recommendations for improvement
Exercise and promote strict time management
Participate in oral communication:
recruitment
phone calls with customers
meetings
conversations with children, guardians, employees, and with senior management
Develop and maintain exceptional consultative relationships with existing customers
Facilitate administrative duties:
Create class schedules
Manage billing customer accounts
Perform written communication such as sending emails, writing documents, and entering data into Excel and Jack Rabbit.
Manage billing customer accounts
Ensure successful daily program execution, including class management
Bath and Body Works, Orland Park IL 2017-2018
Sales
Experience working through the OnBoarding process
Practice intrapersonal goal setting
Create positive experiences with clients and team members
Design strategic sales plan
Work in a fast pace environment
Collaborate with the Organizational Leadership and Sales Management teams
Remain vigilant of performance, identify, and provide recommendations for improvement
Independent Contractor & C------------
Caregiver, Educator, and delivery service 2012-2019
Engage with children including children with physical and mental disabilities
Teach academics, physical exercise, and life skills
Follow a strict schedule in a timely matter
Professionally communicate with clients, guardians, and children
Care give and counsel the children
Create solutions for customers concerns
Provide great customer service
Develop trust with peers, customers, and students
Education & Certifications
Bachelor of Science (BA), Psychology, Focus in Human Resources, Governors State University, University Park, IL, 2018
Bachelor of Science (BA), Psychology, Murry State University 2015-2016
Computer Skills
SPSS
Excel
Word, Google Docs
Power Point, Prezzi, Google Slides
Google Surveys
Jackrabbit
Rebecca L. Downey
Oak Forest, IL 60------------ R------------
Administrative Assistant
High energy professional with a strong administrative background. Four year degree in Psychology of Science and focus in Human Resources. Diverse individual with experience learning and/or working in many different environments: colleges, companies, cities, states, and countries. Exceptional communication skills. Strong computer skills, customer service, and office experience.
Professional Experience
Bear Paddle Swim School, Chicago IL 2013-2017
Manager
Manage a team of 20
Organize events
Train employees:
Design and develop instructional materials
Coach team members to develop and refine required skills
Monitor performance and address performance issues
Deliver constructive feedback and develop recommendations for improvement
Exercise and promote strict time management
Participate in oral communication:
recruitment
phone calls with customers
meetings
conversations with children, guardians, employees, and with senior management
Develop and maintain exceptional consultative relationships with existing customers
Facilitate administrative duties:
Create class schedules
Manage billing customer accounts
Perform written communication such as sending emails, writing documents, and entering data into Excel and Jack Rabbit.
Manage billing customer accounts
Ensure successful daily program execution, including class management
Bath and Body Works, Orland Park IL 2017-2018
Sales
Experience working through the OnBoarding process
Practice intrapersonal goal setting
Create positive experiences with clients and team members
Design strategic sales plan
Work in a fast pace environment
Collaborate with the Organizational Leadership and Sales Management teams
Remain vigilant of performance, identify, and provide recommendations for improvement
Independent Contractor & C------------
Caregiver, Educator, and delivery service 2012-2019
Engage with children including children with physical and mental disabilities
Teach academics, physical exercise, and life skills
Follow a strict schedule in a timely matter
Professionally communicate with clients, guardians, and children
Care give and counsel the children
Create solutions for customers concerns
Provide great customer service
Develop trust with peers, customers, and students
Education & Certifications
Bachelor of Science (BA), Psychology, Focus in Human Resources, Governors State University, University Park, IL, 2018
Bachelor of Science (BA), Psychology, Murry State University 2015-2016
Computer Skills
SPSS
Excel
Word, Google Docs
Power Point, Prezzi, Google Slides
Google Surveys
Jackrabbit