Office Administrator
Yongqing “Oliver” Shang
Rowland Heights, CA. 91748 • ------------ • O------------
SUMMARY
Effective Office Administrator. Versatile, reliable and efficient with 4+ years’ experience supporting managers and government officials in high paced environments. Diversified skills include client relations, human resources, project management, and administrative support. Excellent digital communication skills.
PROFESSIONAL SKILLS
• Microsoft Office Specialist
• Customer Service Focused
• Bilingual (English-Mandarin)
• Detailed Record Keeper
• Data Analyzer
• Conflict Resolver
• Critical Thinker
• Problem Solver
TRANSFERRABLE EXPERIENCE
12/2014 – 12/2017 North Orange Veteran Center Garden Grove, CA
Office Clerk
• Maintained communication with a staff of 10+ prioritizing workload by order importance and time
• Processed 300+ release of information request abiding all government regulations and standards
• Handled veteran’s information and records adhering to HIPPA and all regulations set by VA
• Maintained and updated 500+ paper and electronic records according to VA standard
• Researched and analyzed resources on veteran services to provide better a quality service
08/2013 – 06/2014 Employment Development Department Los Angeles, CA
Veteran Representatives
• Provided job referrals and periodic follow-ups to ensure positive up to date communication
• Explained federal and state benefits to veterans to facilitate transition into new employment
• Assisted over 1000+ job seekers helping them understand and navigate the EDD website/Caljobs
• Helped job seekers develop more marketable resumes to help them compete in the job market
EDUCATION
Current Cal Poly Pomona Pomona, CA
BS Business Administration
2019 National Retail Foundation Irvine, CA
Certificate Customer Service and Sales
2018 Red Cross Tustin, CA
Basic CPR and AED
MILITARY SERVICE
2008-2012 US Navy Various
Secret Clearance/Honorable Discharge
REFERENCES
Provided Upon Request
Yongqing “Oliver” Shang
Rowland Heights, CA. 91748 • ------------ • O------------
SUMMARY
Effective Office Administrator. Versatile, reliable and efficient with 4+ years’ experience supporting managers and government officials in high paced environments. Diversified skills include client relations, human resources, project management, and administrative support. Excellent digital communication skills.
PROFESSIONAL SKILLS
• Microsoft Office Specialist
• Customer Service Focused
• Bilingual (English-Mandarin)
• Detailed Record Keeper
• Data Analyzer
• Conflict Resolver
• Critical Thinker
• Problem Solver
TRANSFERRABLE EXPERIENCE
12/2014 – 12/2017 North Orange Veteran Center Garden Grove, CA
Office Clerk
• Maintained communication with a staff of 10+ prioritizing workload by order importance and time
• Processed 300+ release of information request abiding all government regulations and standards
• Handled veteran’s information and records adhering to HIPPA and all regulations set by VA
• Maintained and updated 500+ paper and electronic records according to VA standard
• Researched and analyzed resources on veteran services to provide better a quality service
08/2013 – 06/2014 Employment Development Department Los Angeles, CA
Veteran Representatives
• Provided job referrals and periodic follow-ups to ensure positive up to date communication
• Explained federal and state benefits to veterans to facilitate transition into new employment
• Assisted over 1000+ job seekers helping them understand and navigate the EDD website/Caljobs
• Helped job seekers develop more marketable resumes to help them compete in the job market
EDUCATION
Current Cal Poly Pomona Pomona, CA
BS Business Administration
2019 National Retail Foundation Irvine, CA
Certificate Customer Service and Sales
2018 Red Cross Tustin, CA
Basic CPR and AED
MILITARY SERVICE
2008-2012 US Navy Various
Secret Clearance/Honorable Discharge
REFERENCES
Provided Upon Request