Octavie Ramsey, Jr.- Sales
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Octavie Ramsey, Jr.- Sales

Octavie Ramsey, Jr.
Walnut, CA 91789
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SUMMARY OF QUALIFICATIONS
Ability to:
• Promote medical and business products and services to medical staff, management, local government, business leaders, etc.
• Develop new business-to-business accounts
• Utilize consultative and upselling to generate new business and increase sell of product lines and services
• Successfully prospect and generate sale leads (calling on potential new customers, cold calling, social media, etc.)
• Effectively negotiate business and close by demonstrating integrity, intensity, innovation, and persistence
• Successfully make presentations to educate customers on benefits and appropriate use of products
• Confidently use communication skills to establish rapport and build strong business relationships with clients
• Serve as a liaison between employer and legal agencies, community liaisons, Community Resource Centers, and Public Affairs organizations to respond to inquiries associated with customer concerns
• Perform extensive research and determine legal requirements to handle challenging customers
• React appropriately to improve customers’ experiences
• Work in a team environment to tackle challenges and find new ways of doing things
• Quickly learn required business systems and utilize proper software and technological tools

EMPLOYMENT HISTORY
Jani-King of California, Inc. August 2017 – November 2018
Account Executive
• Primary responsibilities include development of new business-to-business accounts, prospecting, negotiating, and selling Jani-King services and equipment to potential B2B clients. This includes educating and informing potential customers about Jani-King’s history, promoting services to current and potential customers, establishing relationships with key decision makers, consulting with prospects to assess needs, working closely with business owners and/or managers to identify cost-effective opportunities for cleaning services, developing proposals for prospects, completing and executing service agreements to begin service, addressing customer questions and concerns regarding service prices and availability, designing and presenting new strategies and initiatives for customers, and attaining sales quota. This requires the ability to cold-call, network, make presentations, deliver exceptional account services to strengthen customer loyalty, and provide outstanding customer service to secure new business and ensure repeat business.
City Ballet of Los Angeles (CBLA) Oct. 2016 - Current
Account Executive & Event Marketing (Part-time/Weekends)
Collaborate with the Director of Development to identify ways to achieve CBLA’s goals and meet financial needs; advise on new ideas to generate revenue; develop marketing strategies to promote CBLA’s events; and execute marketing campaigns to support sales activities (shows, events, fund raisers, etc.). Make presentations to educate prospective donors about CBLA’s programs; follow-up with corporate sponsors, founding patrons, and individual contributors to sponsor disadvantage children to learn about classical arts and dance; create secure commitments of donations from donors; monitor and maintain a database of fund-raising activities progress; and establish, build, and maintain strong consumer relationships.
Southern California Edison (SCE), Irwindale, CA Jan. 2008 - Dec. 2015
Account Executive – Customer Care and Solutions
As a Customer Care and Solution Account Executive, I was responsible for making appropriate decisions quickly while following established communication protocols; providing customer care and solutions-driven programs to ensure customers had an understanding about Energy Efficiency and Demand Response Programs; analyzing information and making sound decisions to resolve complex problems for residential and business customers through corporate channels; consistently responding to customer questions regarding Company programs, policies, and procedures in a manner which demonstrated SCE’s commitment to customer service excellence and SCE’s core values. Also served as representative for Southern California Edison’s Public Affairs organization for more than 7 years working with various government agencies; developing outreach strategies aimed at government and community-based entities; and making formal presentations to management, local government, community organizations, and business leaders to increase awareness and educate SCE’s consumer base on a broad array of topics related to the electricity industry. As a result of successfully making formal presentations to increase awareness and educate SCE’s consumer base, I was recipient of “SCE Speaker of the Year” Award for six consecutive years.

PAMLAB, LLC, Covington, LA (Corporate Headquarters) June 2006 - Jan. 2008
Pharmaceutical Sales Representative
Promoted PamLab’s diabetic neuropathy/endothelial dysfunction and neurovascular oxidative stress and/or hyperhomocysteinemia products; developed and managed business relationships with targeted physicians, hospitals, and pharmacies within selected regions to distribute PamLab’s products; utilized consultative selling approach; made formal and informal presentations to ensure appropriate use of products; planned, set up and manned PamLab booths at conferences and events; developed strategies to increase market share; and partitioned the territory to enable efficient routing schedules to achieve 10 to 20 visits per day.


SUMMARY OF PROFESSIONAL ACCOMPLISHMENTS
• Marketing/Sales: Business-to-Business marketing and consultative sales experience with ability to use cross selling and value-added selling techniques to market products and services to businesses that specifically address customers’ needs. For more than seven (7) years I was within the top 5% of meeting SCE’s measured sales results.
? More than 11 years marketing, sales, and event coordination experience that include:
­ 8 years as a Southern California Edison (SCE) Account Executive utilizing inside consultative sales principles to provide customer care and solutions-driven programs and services to small and mid-sized commercial/industrial customers ranging in size from 100 to 199 kW in electrical energy demand; providing customers with better experiences by using cross selling and value-added selling techniques through negotiating different options and suggesting solutions to promote products and services that specifically address customers’ needs; ensuring participation in SCE’s energy Efficiency and Demand Response Program consistent with the California Public Utility Commission objectives to reduce the state demand for energy; and primary contact to supplement field sales team by contacting a base of 300-to 500 non-residential customers six (6) times or more per year.
­ 1 ½ year Pharmaceutical Sales Representative promoting diabetic neuropathy/endothelial dysfunction and neurovascular oxidative stress and/or hyperhomocysteinemia products; making formal and informal presentations to educate physicians and other medical professionals about new products information; and developing strategies to increase market share.
• Management and Supervision: More than 3 years management experience (one-year temporary assignment as Supervisor of Mail Services at FedEx and 2 years working part-time as an evening/weekend manager).
• Leadership and Project Management (Event Coordination): More than 15 years of experience planning, coordinating, and executing events to solicit monetary support, which include:
? 2 years planning, marketing, and coordinating events to increase revenue for City Ballet of Los Angeles (CBLA);
? 1 ½ years setting up and manning booths at conferences and events for PamLab;
? In addition to account executive tasks at SCE, I was appointed project lead for the division’s fund raising efforts (2011-2014). As a result of my efforts, charitable donations increased by more than 15% for three consecutive years;
? Chaired FedEx’s March of Dime campaign and the United Way Campaign , which resulted in more than 90% employee participation. Also, planned and coordinated the department’s special events such as, holiday luncheons and summer picnics for more than five years, as requested by management.
• Public Affairs/Community Outreach: Worked with SCE Local Public Affairs unit to promote Edison’s products and services and to maintain relationships with city officials, business leaders, and other agencies by networking and delivering presentations at special events, clients’ sites, and conferences.
? More than 6 years of public affairs experience. Worked with various SCE Public Affairs managers to develop outreach strategies aimed at governmental and community based entities. Assisted project team with solving various issues presented by city councils and implementing community outreach strategies, which included briefings, public meetings, presentations, etc.
? Hired by Sempra Energy (SoCalGas) to meet Sempra’s deadline to assist displaced Porter Ranch residents in returning back to their homes after a massive oil spill. Deadline was successfully met.
• Customer Care and Relations: As a SCE Account Executive, provided customer care/service and solution-driven programs to small and mid-sized commercial/industrial customers to actively promote and ensure participation in SCE’s Energy Efficiency and Demand Response programs. Engaged in consultative recommendations to increase customer satisfaction. Consulted with both external customers and internal SCE groups. Provided business customers with data on advantages and disadvantages of renewable and alternative power sources. Prepared proposals for energy savings, payback calculations, and rate analysis.
Customer Service Invoicing Agent at FedEx. I was responsible for managing the invoicing process to ensure all customers were billed timely and appropriately; ensured accuracy of invoices provided by vendors; analyzed and validated invoices associated with service providers; monitored the daily status of invoices for internal tracking; accurately recorded the invoices for financial purposes; resolved discrepancies or invoicing issues; and identified opportunities to build relationships to ensure strong customer satisfaction.
• Presentations and Communications: As a Southern California Edison (SCE) Speakers’ Bureau ambassador for more than 7 years, travelled frequently to educate and empower SCE customers. Made exciting, compelling presentations to management, local government, community organizations, and business leaders on a broad array of topics related to the electricity industry including tariffs, energy efficiency, electrical safety, renewables, customer programs and SCE’s history. Excellent listening skills, ability to ask questions, and have a sense of humor.
? Recipient of SCE Speakers’ Bureau Speaker of the Year for six consecutive years (2009-2014).
• Reliability/Dependability. Can be relied upon to follow through with commitments and meet deadlines; demonstrated excellent attendance record; cooperative and available. Develops reliable working rapport with customers and peers.
Software Applications and Systems: Proficient in utilizing computer systems, company e mail, CRM, social media, as well as MS Office desktop applications.
Education: Hold MBA and BS degrees (Marketing Major, Business Minor); Certified Project Management Professional (PMP)
Special Training: Information will be furnished upon request