Nyssa Perez
My goal is to learn as much as possible in any industry, to branch out from my previous work history, and become a valuable and appreciated employee. I’m a fast learner and a very dedicated employee who loves being part of a strong team. I plan to do my best and strive for success wherever I am employed.
Tax Gurad LLC
03/2019-current
Call Center Caller- making outgoing calls to the IRS after reviewing 8821 documents and matching information to the internal system. Collect accurate information from IRS agents and input into daily reports. Required to complete a minimum of 15 calls a day, while understanding that hold times are usually pretty long. Basic knowledge of tax information and tax forms a must.
IGADI Ltd (Lafayette)
06/2017-02/2019
Budtender- Following Colorado Marijuana Enforcement Division regulations, handling customer transactions and returns on non-marijuana merchandise as well as complaints. Working as a team in a fast paced work environment while stay calm and collected, use reward program systems, operate Flowhub, and be able to handle simple math and the units of measurement used. Be familiar with cannabis and the basic properties and effects of consumption. Stay up to date on product knowledge with edibles and concentrates as well as flower and especially CBD. Top notch customer service with various people in various situations. Handle “downtime duties” such as packing pre-rolls, cleaning, organizing, restocking, and transferring products. Help managers with any and all additional projects given.
Retail Administrator- Handle new medical patient paperwork and adding them into Metric. Removing expired patients from Metric and checking if new patients have other facilities tied to their license number still. Managing the monthly member bundle and who is eligible. Keeping a daily log of products needed and ordering new non-marijuana products. Assisting budtenders when needed, transferring products from backroom to sales floor, restocking flower and making shake when needed. Assuring compliance measures are being followed and assisting with smooth sales and customer flow. Helping managers on duty with any tasks given and delegating when needed. When new employees were hired I was responsible for training them to do their job as well as helping them understand compliance rules and regulations.
Mountain State Specialties
02/2015-03/2016
Screen printing on clothing and various cloth based materials. Mixing inks carefully according to recipe book, operating a screen printing press smoothly in a fast paced environment, completing orders daily, aligning screens based on color schemes, cleaning press daily and instructing assistant on press safety procedures and order processing. Working as a team and solo when necessary.
Longmont Regent Retirement Home
10/2014-02/2015
Cleaned apartments, served food at breakfast and lunch, cleaned dining hall, daily laundry, impeccable hospitality and friendliness to guests.
Mountain Molding LLC
08/2012-10/2014
Operating plastic injection molding machines, trimming and inspecting parts according to company set standards, packaging and labeling finished product, working on fast paced machines, maintaining clean and organized work area, working on teams when needed and following directions precisely.
VA Medical Center Denver
2011-2012
Mail room attendant, organized incoming USPS mail according to department codes, delivered mail on a daily schedule, handled certified mail, UPS and Fed-Ex packages, incoming faxes, and answered phones with great customer service.
Learning Star Daycare Center
08/2011-10/2011
Classroom assistant, meal prep, playground monitor, safety checker in infant room, sterilized toys and classrooms daily, met with parents and prepared daily log sheets for child activity and discussed any concerns or interests in a positive and supportive manner.
Peter and Jacob Management Company (Family Thrift Store)
10/2010-10/2011
Cashier and customer assistance, answered phones, handled sales and returns, provided excellent customer service, restocked shelves and racks, priced merchandised, sorted through donations and prepared them for sale, cleaned and maintained sales floor, created spreadsheets with daily sales information, closed and opened store daily, created bank envelopes with bank deposit from daily sales.
Sears Holdings
01/2010-10/2010
Set up weekly ad signs, marked down merchandise, restocked shelves, assisted cashier when needed, maintained sales floor and provided the best customer service, counted daily sales intake and prepared bank envelopes for deposits, used money counting machines and input daily sales reports, and processed credit card applications.
Peter and Jacob Management Company (Family Thrift Store)
2009-2010
Lead cashier, cash handling, providing great customer service at all times, maintaining the sales floor, giving other cashiers breaks, money into their cash drawers and creating daily sales spreadsheets, opening and closing the store when needed.
King Soopers
2008-2009
Bakery clerk, baking, labeling and displaying product, slicing bread, writing on cakes, taking orders in person and over the phone, washing dishes and cleaning the bakery according to company standards, following direction and keeping to schedule strictly.
Customer service clerk, processing returns and refunds, western union transactions, utility payments, money orders, weighing cans, dry ice and tobacco sales, providing daily sales reports.
Red Robin
2008-2008
Greeted guests upon entry, seated them according to seating charts and serving schedules, provided balloons, utensils and restocked supplies daily. Assisted servers by getting drinks or running food trays to tables, forwarded complaints to managers and always did the best to provide a happy dining experience.
St. Vrain Valley Adult Education
High school Diploma 2010
Front Range Community College
Early Childhood Education Certificate 2014
My goal is to learn as much as possible in any industry, to branch out from my previous work history, and become a valuable and appreciated employee. I’m a fast learner and a very dedicated employee who loves being part of a strong team. I plan to do my best and strive for success wherever I am employed.
Tax Gurad LLC
03/2019-current
Call Center Caller- making outgoing calls to the IRS after reviewing 8821 documents and matching information to the internal system. Collect accurate information from IRS agents and input into daily reports. Required to complete a minimum of 15 calls a day, while understanding that hold times are usually pretty long. Basic knowledge of tax information and tax forms a must.
IGADI Ltd (Lafayette)
06/2017-02/2019
Budtender- Following Colorado Marijuana Enforcement Division regulations, handling customer transactions and returns on non-marijuana merchandise as well as complaints. Working as a team in a fast paced work environment while stay calm and collected, use reward program systems, operate Flowhub, and be able to handle simple math and the units of measurement used. Be familiar with cannabis and the basic properties and effects of consumption. Stay up to date on product knowledge with edibles and concentrates as well as flower and especially CBD. Top notch customer service with various people in various situations. Handle “downtime duties” such as packing pre-rolls, cleaning, organizing, restocking, and transferring products. Help managers with any and all additional projects given.
Retail Administrator- Handle new medical patient paperwork and adding them into Metric. Removing expired patients from Metric and checking if new patients have other facilities tied to their license number still. Managing the monthly member bundle and who is eligible. Keeping a daily log of products needed and ordering new non-marijuana products. Assisting budtenders when needed, transferring products from backroom to sales floor, restocking flower and making shake when needed. Assuring compliance measures are being followed and assisting with smooth sales and customer flow. Helping managers on duty with any tasks given and delegating when needed. When new employees were hired I was responsible for training them to do their job as well as helping them understand compliance rules and regulations.
Mountain State Specialties
02/2015-03/2016
Screen printing on clothing and various cloth based materials. Mixing inks carefully according to recipe book, operating a screen printing press smoothly in a fast paced environment, completing orders daily, aligning screens based on color schemes, cleaning press daily and instructing assistant on press safety procedures and order processing. Working as a team and solo when necessary.
Longmont Regent Retirement Home
10/2014-02/2015
Cleaned apartments, served food at breakfast and lunch, cleaned dining hall, daily laundry, impeccable hospitality and friendliness to guests.
Mountain Molding LLC
08/2012-10/2014
Operating plastic injection molding machines, trimming and inspecting parts according to company set standards, packaging and labeling finished product, working on fast paced machines, maintaining clean and organized work area, working on teams when needed and following directions precisely.
VA Medical Center Denver
2011-2012
Mail room attendant, organized incoming USPS mail according to department codes, delivered mail on a daily schedule, handled certified mail, UPS and Fed-Ex packages, incoming faxes, and answered phones with great customer service.
Learning Star Daycare Center
08/2011-10/2011
Classroom assistant, meal prep, playground monitor, safety checker in infant room, sterilized toys and classrooms daily, met with parents and prepared daily log sheets for child activity and discussed any concerns or interests in a positive and supportive manner.
Peter and Jacob Management Company (Family Thrift Store)
10/2010-10/2011
Cashier and customer assistance, answered phones, handled sales and returns, provided excellent customer service, restocked shelves and racks, priced merchandised, sorted through donations and prepared them for sale, cleaned and maintained sales floor, created spreadsheets with daily sales information, closed and opened store daily, created bank envelopes with bank deposit from daily sales.
Sears Holdings
01/2010-10/2010
Set up weekly ad signs, marked down merchandise, restocked shelves, assisted cashier when needed, maintained sales floor and provided the best customer service, counted daily sales intake and prepared bank envelopes for deposits, used money counting machines and input daily sales reports, and processed credit card applications.
Peter and Jacob Management Company (Family Thrift Store)
2009-2010
Lead cashier, cash handling, providing great customer service at all times, maintaining the sales floor, giving other cashiers breaks, money into their cash drawers and creating daily sales spreadsheets, opening and closing the store when needed.
King Soopers
2008-2009
Bakery clerk, baking, labeling and displaying product, slicing bread, writing on cakes, taking orders in person and over the phone, washing dishes and cleaning the bakery according to company standards, following direction and keeping to schedule strictly.
Customer service clerk, processing returns and refunds, western union transactions, utility payments, money orders, weighing cans, dry ice and tobacco sales, providing daily sales reports.
Red Robin
2008-2008
Greeted guests upon entry, seated them according to seating charts and serving schedules, provided balloons, utensils and restocked supplies daily. Assisted servers by getting drinks or running food trays to tables, forwarded complaints to managers and always did the best to provide a happy dining experience.
St. Vrain Valley Adult Education
High school Diploma 2010
Front Range Community College
Early Childhood Education Certificate 2014