Nova Carolan
Nova Veronica Carolan
858 Greene Street Cumberland, Maryland 21502
(C)------------/ Email- ------------
Professional Skills: ~ Enthusiastic, ability to take initiatives with excellent telephone etiquette ~ Extensive knowledge of customer service, accounting, human relations and management ~ Ability to write business emails in a clear and concise way ~ Possess excellent organizational and multi-tasking skills ~ Attention to detail and ability to take initiatives ~ Good with problem solving and has excellent time management skills ~ Possess extensive working knowledge of Microsoft Word, Microsoft Excel, Aloha, MICROS, Clover and the Internet
Summary of Qualifications:
Baltimore Street Grill Head Bartender from April 2015 till March 2019~ Created and priced drink specials for special events ~ Prepared weekly inventory reports of alcohol sold/used for management ~ Accountable for a daily monetary activities for entire restaurant including deposits, checks, and
supplied evening reports discussing any issues ~ Acted as manager two nights per week, successfully handling any customer-staff incidents, complaints and suggestions. ~ Performed superior bartending skills in a fast paced environment
Savage River Lodge Bartender/ Bar Manager from April 2013 till March 2015 ~ Responsible for handling phone calls and inquiries regarding inventory, sales, entertainment, and reservations
~ Organized weekly staff meetings which included quizzes for staff as well as reiterating restaurant and bar hospitality/ fine dining etiquette ~ Responsible for handling daily income for front desk and restaurant ~ Assigned the tasks of monitoring and supervising staff ~ Responsible for and handling and executing numerous and diverse reservation requests ~ Drafted status reports on bar sales as well as important employee announcements ~ Devised and maintained new systems to enhance the work flow for the restaurant ~ Handled other administrative tasks as assigned: Crafted new drink menu, Accounting of inventory purchases and inventory in stock, Updated and supervised Liquor, Beer and Wine prices ~ Successfully created weekly wine and drink specials to ensure movement of product and increase in
revenue
~ Aided General Manager in revising and updating Award Winning Wine List ~ Responsible for increase in Bottled Wines sales by 5-8 bottles weekly according to Wine Tracker from previous year ~ Sole Correspondent with distributors for wine, beer and liquor orders ~ Certified in TIPS
The Draft Bartender from August 2014 till February 2015 ~ Performed basic bartending duties ~Participated in Anti-Binge Drinking Initiatives with Frostburg State University
Education: Frostburg State University B.S. in Biology concentration in Veterinary Medicine Graduated 2005 Double Minor in Psychology and Political Science
CCBC Catonsville Campus Associate Degree American Sign Language Enrolled from August 2007-May 2010
Nova Veronica Carolan
858 Greene Street Cumberland, Maryland 21502
(C)------------/ Email- ------------
Professional Skills: ~ Enthusiastic, ability to take initiatives with excellent telephone etiquette ~ Extensive knowledge of customer service, accounting, human relations and management ~ Ability to write business emails in a clear and concise way ~ Possess excellent organizational and multi-tasking skills ~ Attention to detail and ability to take initiatives ~ Good with problem solving and has excellent time management skills ~ Possess extensive working knowledge of Microsoft Word, Microsoft Excel, Aloha, MICROS, Clover and the Internet
Summary of Qualifications:
Baltimore Street Grill Head Bartender from April 2015 till March 2019~ Created and priced drink specials for special events ~ Prepared weekly inventory reports of alcohol sold/used for management ~ Accountable for a daily monetary activities for entire restaurant including deposits, checks, and
supplied evening reports discussing any issues ~ Acted as manager two nights per week, successfully handling any customer-staff incidents, complaints and suggestions. ~ Performed superior bartending skills in a fast paced environment
Savage River Lodge Bartender/ Bar Manager from April 2013 till March 2015 ~ Responsible for handling phone calls and inquiries regarding inventory, sales, entertainment, and reservations
~ Organized weekly staff meetings which included quizzes for staff as well as reiterating restaurant and bar hospitality/ fine dining etiquette ~ Responsible for handling daily income for front desk and restaurant ~ Assigned the tasks of monitoring and supervising staff ~ Responsible for and handling and executing numerous and diverse reservation requests ~ Drafted status reports on bar sales as well as important employee announcements ~ Devised and maintained new systems to enhance the work flow for the restaurant ~ Handled other administrative tasks as assigned: Crafted new drink menu, Accounting of inventory purchases and inventory in stock, Updated and supervised Liquor, Beer and Wine prices ~ Successfully created weekly wine and drink specials to ensure movement of product and increase in
revenue
~ Aided General Manager in revising and updating Award Winning Wine List ~ Responsible for increase in Bottled Wines sales by 5-8 bottles weekly according to Wine Tracker from previous year ~ Sole Correspondent with distributors for wine, beer and liquor orders ~ Certified in TIPS
The Draft Bartender from August 2014 till February 2015 ~ Performed basic bartending duties ~Participated in Anti-Binge Drinking Initiatives with Frostburg State University
Education: Frostburg State University B.S. in Biology concentration in Veterinary Medicine Graduated 2005 Double Minor in Psychology and Political Science
CCBC Catonsville Campus Associate Degree American Sign Language Enrolled from August 2007-May 2010